718195 - FF crashes while uploading or downloading with GenOleDB, a genealogy program

Status: RESOLVED INVALID

(Firefox :: General, defect)

Description

[michael]

User Agent: Mozilla/5.0 (Windows NT 5.1; rv:9.0.1) Gecko/20100101 Firefox/9.0.1
Build ID: 20111220165912

Steps to reproduce:

Try to upload or download a file (any format like pdf, doc, xls, jpg etc.) and searching / changing the directory for the upload or download.


Actual results:

During the change of the directory FF crashes immediately. Error is indicated: Adobe Flash-Plugin has crashed.
Problem occurs as well after launching FF in safe mode.

Upload or download from/to the default directory (e.g. D:\) or from the desktop works fine without a crash.

- de-installaling and Re-installing of FF and Adobe Flash did not solve the problem
- deletion of downloads.squite did not solve the problem



Expected results:

I just need to be able to select the appropriate drive and directory and upload from there or download to that directory - please without ANY crash.

Btw: an old Mozilla Seamonkey 1.1.19 supports the same uploads or downloads without any crash

Note: message was sent from FF, so I'm not able to attach the crash dump file

Comment 1

[michael]

Attachment: crash dump (uploaded from default directory)

Comment 2

[Matthias Versen [:Matti]]

We need the crash ID from about:crashes
https://developer.mozilla.org/en/How_to_get_a_stacktrace_for_a_bug_report

>Try to upload or download a file (any format like pdf, doc, xls, jpg etc.) and 
>searching / changing the directory for the upload or download.

Where do you upload ?
A ftp upload or http post doesn't involve flash at all as example.

Comment 3

[michael]

I just reproduced the typical crashes:

UPLOAD crash (simple http upload)
- click on button in website "search for file"
- "File upload" window opens
- changing the directory
- crash with Mozilla Crash Reporter window: 
bp-c3a4eb04-a0b9-4e1e-9c06-1e1702120115

UPLOAD crash (http upload with an embedded js function for uploads)
- click on CSS button in website "upload"
- "File upload" window opens
- changing the directory
- crash without Mozilla Crash Reporter window
- Error message on top of screen "the Adobe Flash-plugin crashed"
9c7bee26-8cd1-4a86-b768-0dddf3af835f

DOWNLOAD crash (simple http download)
- using the right mouseclick "save target as"
- changing the directory
- crash
bp-256b90b3-68bd-4109-8425-07a622120115

My observation is, that in the moment when I change the directory FF crashes, which is not the case with other browswers (tested with Seamonkey, Opera, IE)

Comment 4

[Scoobidiver (away)]

It's caused by GenOleDB.ocx, a third party software, maybe malware.

Comment 5

[michael]

Hey - this was the reason for the crashes! I've just deleted that file and FF works with uploads and downloads without crashes any more!

That file was part of a genealogy program from 2008 and not identified as malware. It was stored twice on my PC: in the directory of the genealogy program and in the FF directory - but no clue how and when this was installed there as I use FF since long.

Problem is solved and I'm happy with FF - thanks a lot for your fast response and support!

Comment 6

[Matthias Versen [:Matti]]

This file couldn't be found via google (except the links to Mozilla itself) and such files are usually malware. That is the reason for the comment from Scoobidiver.