Closed Bug 718813 Opened 8 years ago Closed 5 years ago

let people add screenshots when asking a question

Categories

(support.mozilla.org :: Questions, task, P2, major)

Tracking

(Not tracked)

RESOLVED DUPLICATE of bug 1094983

People

(Reporter: atopal, Unassigned)

References

Details

(Whiteboard: u=user c=questions p= s=)

Attachments

(1 file, 1 obsolete file)

Currently you can only add a screenshot after submitting the question as a comment to the same question. It would make more sense to actually be able to attach a screenshot to your question
Whiteboard: u=user c=questions s=2012.3 p=2 → u=user c=questions s=2012.3 p=2 [ux-help needed]
This was brought up by the-edmeister in a contributor forum discussion:
https://support.mozilla.org/en-US/forums/contributors/708082#post-44522
This isn't making it in 2012.3
Whiteboard: u=user c=questions s=2012.3 p=2 [ux-help needed] → u=user c=questions s=2012.4 p=2 [ux-help needed]
Priority: -- → P2
Whiteboard: u=user c=questions s=2012.4 p=2 [ux-help needed] → u=user c=questions s=2012.5 p=2 [ux-help needed]
Assigning to :bram for UX help and removing from sprint.
Assignee: nobody → bram
Whiteboard: u=user c=questions s=2012.5 p=2 [ux-help needed] → u=user c=questions s= p=2 [ux-help needed]
Attached image Tag landing page (obsolete) —
Tag title is h1.title

Tag description is #doc-content p

An article in a tag is listed under #doc-content ul li
Comment on attachment 604104 [details]
Tag landing page

 Wrongly posted. Please disregard
Attachment #604104 - Attachment is obsolete: true
Blocks: 718732
Note the addition of a new file input field labeled “Screenshot” on the Ask A Question form.

Also note the need for an article that tells user how to take a screenshot.

This article will need to detail, in layman’s terms:
* What is a screenshot?
* How can it help diagnose my problem?
* How do I take one and upload it to SUMO?
* How do I convert it? User is encouraged to convert BMP into JPG
(In reply to Bram Pitoyo [:bram] from comment #6)

> Also note the need for an article that tells user how to take a screenshot.
> 
> This article will need to detail, in layman’s terms:
> * What is a screenshot?
> * How can it help diagnose my problem?
> * How do I take one and upload it to SUMO?
> * How do I convert it? User is encouraged to convert BMP into JPG

There's already an article:
https://support.mozilla.org/kb/how-do-i-create-screenshot-my-problem
Ricky, can we take this back from Bram. Or is there anything else that needs specifying?
Assignee: bram → nobody
Whiteboard: u=user c=questions s= p=2 [ux-help needed] → u=user c=questions p=2
I am removing the points so we can re-estimate.
Whiteboard: u=user c=questions p=2 → u=user c=questions p=
Any updates on when will this happen?

Cheers
Blocks: 809096
This will probably happen when we redo the AAQ, unless we deem it important enough to elevate the priority. Ibai, since you are the champion of AAQ, what do you think?

Ricky, there is no technical issue with this like in the case of the discussion forums, right?
Flags: needinfo?(igarcia)
Whiteboard: u=user c=questions p= → u=user c=questions p= s=
Are we still in need of this? Users can just upload images.
Some day we may get to this.
Flags: needinfo?(igarcia)
Duplicate of this bug: 995536
(In reply to Andrew Truong [:feer56] (Away from July 25 to August 23) from comment #12)
> Are we still in need of this? Users can just upload images.

Surely you jest?   Not on initial post they can't. https://support.mozilla.org/en-US/questions/new/desktop/other/form?search=abc&step=aaq-question

Not only should they be able to, it should be encouraged
Severity: normal → major
See Also: → 1094983
Keeping the newer one already in the sprint.
Status: NEW → RESOLVED
Closed: 5 years ago
Resolution: --- → DUPLICATE
Duplicate of bug: 1094983
See Also: 1094983
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