720040 - Help button does not link deep enough in some cases

Status: RESOLVED WONTFIX

(support.mozilla.org :: General, defect)

Description

[Dan Jacobson]

Get to the preference where

No proxy:
Auto-detect proxy settings for this network:
Use system proxy settings:
...

is visible. Then click Help.

You will end up on
http://support.mozilla.org/en-US/kb/Options%20window%20-%20Advanced%20panel?as=u#connection_settings
http://support.mozilla.org/en-US/kb/Options%20window%20-%20Advanced%20panel?as=u#w_connection-settings-dialog
is however where you should end up.

P.S., mention something about http_proxy.

Comment 1

[Wes Kocher (:KWierso) (Not reading bugmail; email directly if needed)]

This seems like it should be handled on the SUMO end, so I'm moving the bug over there. Not sure what component this ends up in, starting with general.

When you click the Help button, the first URL you are sent to is 
app.support.baseURL + "prefs-connection-settings", which then redirects you to http://support.mozilla.org/en-US/kb/Options%20window%20-%20Advanced%20panel?as=u#connection_settings (assuming that you're using the en-US locale).

So the redirect when the helpTopic is "prefs-connection-settings" should redirect to http://support.mozilla.org/en-US/kb/Options%20window%20-%20Advanced%20panel?as=u#w_connection-settings-dialog (again, if you're using en-US).

Comment 2

[James Socol [:jsocol, :james]]

Thanks for bringing this to our attention.

It's a content issue but only a superuser can change these at the moment. Michael, can you confirm that that's the correct target, and there's not a more specific article or anchor?

Comment 3

[Verdi [:verdi] Best to slack me]

Yes in this particular case the anchor you should end up on is #w_connection-settings-dialog

It also appears that the rest of the links in the advanced panel don't go to the correct anchors:

1. General tab help should link to - #w_general-tab
2. Network tab help should link to - #w_network-tab
3. Update tab help should link to - #w_update-tab
4. Encryption tab help should link to - #w_encryption-tab

In addition it looks like image loading is interfering with positioning the anchor at the top of the veiwport. I'll file another bug for that.

Comment 4

[Scoobidiver (away)]

The change should be done in the Firefox code as we can't redirect anchors.

In addition even with that change, as long as there aren't absolute anchors independent from locales, it won't work for non en-US locales.