720534 - Need correlation report for GLEngine Crashes

Status: RESOLVED FIXED

(Socorro :: Data request, task)

Comment 1

[Marcia Knous [:marcia]]

Signatures:

[@ GLEngine@0x620cf ]
[@ GLEngine@0x606ef ]
-[CARenderer dealloc]

How many users have Flip4Mac WMV Plugin A56C0882611260926C768F2546CB29C60?
How many users have Flash Version 11.1.102.55?

Need this ASAP for decision to land patch in time for Beta 6.

Comment 2

[Alex Keybl [:akeybl]]

s/users/crashes/ above

Also please see https://bugzilla.mozilla.org/show_bug.cgi?id=711564#c81 if you're interested in the motivation for this report.

Comment 3

[Xavier Stevens [:xstevens]]

Attachment: Full list of module counts for the specified signatures from 1/3/2012 to 1/23/2012.

I don't think we get version numbers for Mac crashes. But I see the libnames.

Here's the short version of the results for time period from 1/3/2012 to 1/23/2012:

Flip4Mac WMV Plugin		15
Flip4Mac WMV Import		10
Flip4Mac WMV Advanced		1

FlashPlayer-10.6		94
FlashPlayer-10.4-10.5		9
FlashPlayerDebugger-10.4-10.5		1
Flash Player Debugger		1
Flash Player		103

Comment 4

[Xavier Stevens [:xstevens]]

I should note that these numbers come with some caveats. These module counts are crash counts where the module name was present in the dump field of processed_json in socorro. processed_json as a whole only accounts for a small percentage of total crashes per day.

I'm cc'ing rhelmer to see if he knows what the percentage is on average in this time period. Assuming that processed_json is a representative sample then you could do the math to figure out roughly how many this translates to.

Comment 5

[Alex Keybl [:akeybl]]

(In reply to Xavier Stevens [:xstevens] from comment #3)
> Created attachment 590930 [details]
> Full list of module counts for the specified signatures from 1/3/2012 to
> 1/23/2012.
> 
> I don't think we get version numbers for Mac crashes. But I see the libnames.
> 
> Here's the short version of the results for time period from 1/3/2012 to
> 1/23/2012:


Thanks for pulling this together. Sadly, these numbers don't line up with my expectations considering there have been >1000 crashes in that timeframe: https://crash-stats.mozilla.com/query/query?product=Firefox&version=Firefox%3A10.0b5&version=Firefox%3A10.0b4&version=Firefox%3A10.0b3&version=Firefox%3A10.0b2&version=Firefox%3A10.0b1&range_value=3&range_unit=weeks&date=01%2F23%2F2012+17%3A18%3A54&query_search=signature&query_type=exact&query=GLEngine%400x620cf+&reason=&build_id=&process_type=any&hang_type=any&do_query=1

Wouldn't we expect more than a third of those users to have Flash?

Comment 6

[Daniel Einspanjer [:dre] [:deinspanjer]]

definitely need rhelmer to chime in, I will say that since the data comes from processed data, it is subject to the 10% throttling rule.

Comment 7

[Robert Helmer [:rhelmer]]

(In reply to Daniel Einspanjer :dre [:deinspanjer] from comment #6)
> definitely need rhelmer to chime in, I will say that since the data comes
> from processed data, it is subject to the 10% throttling rule.

Release versions are throttled (only 10% are processed, plus any crash with a comment or email address provided).

Beta, Nightly, and Aurora are not subject to any throttling, we process 100% of these.

Xavier and I just discussed in IRC and he is going to do another run and show the version(s) so we can do accurate comparisons to e.g. the URL in comment 5

Comment 8

[Xavier Stevens [:xstevens]]

Here's the numbers broken out by Firefox version:

10.0	Flash Player	94
10.0	FlashPlayer-10.6	85
10.0	FlashPlayer-10.4-10.5	9
10.0	Flip4Mac WMV Plugin	13
10.0	Flip4Mac WMV Import	9
10.0	Flip4Mac WMV Advanced	1
10.0	Flash Player Debugger	1
10.0	FlashPlayerDebugger-10.4-10.5	1

10.0a2	FlashPlayer-10.6	1
10.0a2	Flash Player	1

11.0a2	FlashPlayer-10.6	8
11.0a2	Flash Player	8
11.0a2	Flip4Mac WMV Plugin	2
11.0a2	Flip4Mac WMV Import	1

Comment 9

[Robert Helmer [:rhelmer]]

(In reply to Xavier Stevens [:xstevens] from comment #8)
> Here's the numbers broken out by Firefox version:

Thanks! These are all non-release versions so throttling should not be a factor here.

> 10.0	FlashPlayerDebugger-10.4-10.5	1

BTW these just say "10.0" because the breakpad client no longer sends the beta number with the breakpad POST; Socorro has a record of which build ID matches which beta, so we can get that if needed.

This would need to be run again, broken out by version and buildID, so let us know if that is helpful.

Comment 10

[Xavier Stevens [:xstevens]]

I'm going to resolve this for now then. Let us know if you have further questions.