Closed Bug 723158 Opened 9 years ago Closed 8 years ago

Notify users that support for Win2k, XP RTM and XP SP1 are ending

Categories

(Firefox :: General, defect)

12 Branch
All
Windows XP
defect
Not set
normal

Tracking

()

RESOLVED DUPLICATE of bug 741004
Tracking Status
firefox13 - ---

People

(Reporter: jpr, Unassigned)

References

Details

Notify users that support for Win2k, XP RTM and XP SP1 are ending.  Possibly using the hotfix extension if we want to in the next 6 weeks, or uplifting to Aurora quickly.
Depends on: msvc2010
OS: Linux → Windows XP
Hardware: x86 → All
Version: unspecified → 12 Branch
Did I miss that (somewhere promised) discussion in Mozilla.dev.planning/platform when platforms are going to un-supported.
While I understand not wanting to "face that music" I think we owe those less fortunate users more than a popup message, or a refusal to update.

And, it would be nice to see the metrics data of how many users we will leaving behind.
BTW I fully understand the "why" of this, just not the "how".
(In reply to Joe Sabash from comment #1)
> Did I miss that (somewhere promised) discussion

Read m.d.planning and m.d.a.firefox threads for the discussion, the metrics, and the outcome.
I don't think this notification needs to be rushed. We should give win2K users a prompt thanking them for using Firefox, letting them know that it's no longer supported, and linking them to Opera's download page.  We should give WinXP users a prompt telling them that their OS must be upgraded to be able to keep getting Firefox updates and pointing them to Microsoft's service pack download page.  

I don't think users really need time here. They have options and we should let them know what those options are. We're not saying "soon you'll need to buy a new computer" or anything like that.
Related: bug 684227
See Also: → 684227
Once Firefox 13 hits release, this page will need updating: 
https://wiki.mozilla.org/Firefox/Unsupported_OSes
(In reply to Asa Dotzler [:asa] from comment #3)
> We should
> give WinXP users a prompt telling them that their OS must be upgraded to be
> able to keep getting Firefox updates and pointing them to Microsoft's
> service pack download page.  

Er, just so you don't make a big gaffe here, if they haven't updated to SP3 by now, they are already permanently locked out of XP updates.
(In reply to VanillaMozilla from comment #7)
> (In reply to Asa Dotzler [:asa] from comment #3)
> > We should
> > give WinXP users a prompt telling them that their OS must be upgraded to be
> > able to keep getting Firefox updates and pointing them to Microsoft's
> > service pack download page.  
> 
> Er, just so you don't make a big gaffe here, if they haven't updated to SP3
> by now, they are already permanently locked out of XP updates.

Can you explain that? This page is a lie? http://technet.microsoft.com/en-us/windows/bb794714.aspx?ITPID=wtcfeed  I used Windows Update some months back to update a freshly installed XP system from the SP1 disk I had to SP3 with no problems.
I'm guessing we need some copy for the effected users and it sounds like we want to do this via some sort of pop-up message. 

If someone can boil down what the needs are and the final user experience, marketing can support this.
Forward duping to bug 741004 where the work is occurring.
Status: NEW → RESOLVED
Closed: 8 years ago
Resolution: --- → DUPLICATE
Duplicate of bug: 741004
No longer blocks: FF2SM
No longer depends on: msvc2010
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