Closed Bug 723747 Opened 13 years ago Closed 11 years ago

Firefox 10 hangs on startup, even in safe mode. Can't upgrade from 3.6.

Categories

(Firefox :: General, defect)

Product:
Firefox
Component:
General
Version:
10 Branch
Platform:
x86
Windows XP
Type:
defect
Priority:
Not set
Severity:
critical

Tracking

()

Status:
RESOLVED INCOMPLETE

People

(Reporter: dwheeler, Unassigned)

Details

On my Windows XP system, Firefox 10 hangs on startup. Once Firefox starts, it shows the menu bar and a tab labelled "Connecting....", but nothing is ever displayed in the page area. Selecting anything (e.g., "File..." in the menu bar) causes the program to redraw to all white (no more menu bar), and the program becomes non-responsive. I have to use the OS to halt the non-responsive program. This happens even in safe mode. When I invoke safe mode, I *do* get the usual checkbox options for safe mode, but once I agree to start the browser, the previous appears. Microsoft Internet Explorer and Google Chrome work fine. Firefox 3.6 works fine. I believe Firefox 9 does NOT work, and caused the same problem (I had trouble with Firefox 9, but backed off and just hoped it would be fixed by Firefox 10). Since I cannot use the browser at all, in any way, I'm labelling this critical.
P.S. Before I submitted this report report I tried the recommendations listed in: http://kb.mozillazine.org/Browser_will_not_start_up and http://kb.mozillazine.org/Safe_Mode Nothing helped.
Do you already tried a new profile (http://support.mozilla.org/kb/Managing%20profiles ) and a full reinstall ? Your graphic card driver is up-to-date ? Do you use third-party Firewalls like Zonealarm ?
Yes, I tried a new profile and a I did a full uninstall-resinstall; neither helped. I updated my graphic card driver, but that didn't help (I didn't expect it to, since Chrome and IE work). I don't use a third-party firewall. Any other ideas?
Could you attach a screenshot of the hung window (while in the "Connecting" state)?
You don't have a special environment (remote Desktop) ? Could you create a Windbg stack trace from the hang/non-responsive state ? - https://developer.mozilla.org/en/How_to_get_a_stacktrace_with_WinDbg Use "analyze -v -hang" instead of "!analyze -v -f" Use the "add an attachment" link in this bug to attach the stacktrace.
David, if you still see this please add more information
Status: UNCONFIRMED → RESOLVED
Closed: 11 years ago
Resolution: --- → INCOMPLETE
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