Closed Bug 726527 Opened 13 years ago Closed 13 years ago

crashes if using the link

Categories

(Firefox :: Untriaged, defect)

Product:
Firefox
Component:
Untriaged
Version:
9 Branch
Platform:
x86_64
Windows 7
Type:
defect
Priority:
Not set
Severity:
normal

Tracking

()

Status:
RESOLVED INCOMPLETE

People

(Reporter: hauser, Unassigned)

Details

(Keywords: stackwanted)

Attachments

(1 file)

abnormalTermination.png
22.22 KB, image/png
Details
User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:9.0.1) Gecko/20100101 Firefox/9.0.1 Build ID: 20111220165912 Steps to reproduce: open http://www.videodownloader.ch/ and entering http://www.youtube.com/watch?v=EBlfWwf18pY&feature=youtu.be Actual results: firefox 9.0.1 Expected results: a download of the video
Firefox 9.0.1 is outdated. Please upgrade to Firefox 10.0.1. Check your Java plugin: http://www.mozilla.org/plugincheck/ If you are still experiencing this crash, provide the crash ID (bp-... ) from about:crashes.
Attached image abnormalTermination.png —
Still happens with 10.1, once I saw a pop-up saying "abnormal termination". Then next time, it died silently again. about:crashes is empty :(
... even though the system config 'send crashes' is checked...
Does it happen in Safe Mode (see https://support.mozilla.org/en-US/kb/Safe%20Mode)?
yes, it also dies in safe-mode :(
I can't reproduce it. Does it happen with a new profile (see https://support.mozilla.org/en-US/kb/Managing-profiles)?
with a new profile, it doesn't happen. As soon as I switch back to my old profile, it happens again :( Isn't there anything like "firefox.exe -debugLogToFile" ? -console didn't show anything :(
That's quite an excercise - > 800MB new stuff installed, but then, the nightly doesn't want to start :( Microsoft (R) Windows Debugger Version 6.12.0002.633 AMD64 Copyright (c) Microsoft Corporation. All rights reserved. CommandLine: "C:\Program Files\Nightly\firefox.exe" Symbol search path is: *** Invalid *** **************************************************************************** * Symbol loading may be unreliable without a symbol search path. * * Use .symfix to have the debugger choose a symbol path. * * After setting your symbol path, use .reload to refresh symbol locations. * **************************************************************************** Executable search path is: ModLoad: 00000001`3f7d0000 00000001`3f8b2000 firefox.exe ModLoad: 00000000`773c0000 00000000`77569000 ntdll.dll ModLoad: 00000000`77090000 00000000`771af000 C:\Windows\system32\kernel32.dll ModLoad: 000007fe`fdae0000 000007fe`fdb4c000 C:\Windows\system32\KERNELBASE.dll ModLoad: 00000000`76e40000 00000000`76f3a000 C:\Windows\system32\USER32.dll ModLoad: 000007fe`ff660000 000007fe`ff6c7000 C:\Windows\system32\GDI32.dll ModLoad: 000007fe`ff350000 000007fe`ff35e000 C:\Windows\system32\LPK.dll ModLoad: 000007fe`feae0000 000007fe`feba9000 C:\Windows\system32\USP10.dll ModLoad: 000007fe`fedb0000 000007fe`fee4f000 C:\Windows\system32\msvcrt.dll ModLoad: 00000000`71770000 00000000`7180d000 C:\Windows\WinSxS\amd64_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.4940_none_08e4299fa83d7e3c\MSVCR90.dll (2200.25f0): Break instruction exception - code 80000003 (first chance) *** ERROR: Symbol file could not be found. Defaulted to export symbols for ntdll.dll - ntdll!CsrSetPriorityClass+0x40: 00000000`7746cb60 cc int 3 0:000> .restart /f CommandLine: "C:\Program Files\Nightly\firefox.exe" Symbol search path is: *** Invalid *** **************************************************************************** * Symbol loading may be unreliable without a symbol search path. * * Use .symfix to have the debugger choose a symbol path. * * After setting your symbol path, use .reload to refresh symbol locations. * **************************************************************************** Executable search path is: ModLoad: 00000001`3fca0000 00000001`3fd82000 firefox.exe ModLoad: 00000000`773c0000 00000000`77569000 ntdll.dll ModLoad: 00000000`77090000 00000000`771af000 C:\Windows\system32\kernel32.dll ModLoad: 000007fe`fdae0000 000007fe`fdb4c000 C:\Windows\system32\KERNELBASE.dll ModLoad: 00000000`76e40000 00000000`76f3a000 C:\Windows\system32\USER32.dll ModLoad: 000007fe`ff660000 000007fe`ff6c7000 C:\Windows\system32\GDI32.dll ModLoad: 000007fe`ff350000 000007fe`ff35e000 C:\Windows\system32\LPK.dll ModLoad: 000007fe`feae0000 000007fe`feba9000 C:\Windows\system32\USP10.dll ModLoad: 000007fe`fedb0000 000007fe`fee4f000 C:\Windows\system32\msvcrt.dll ModLoad: 00000000`71770000 00000000`7180d000 C:\Windows\WinSxS\amd64_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.4940_none_08e4299fa83d7e3c\MSVCR90.dll (2388.1fb4): Break instruction exception - code 80000003 (first chance) *** ERROR: Symbol file could not be found. Defaulted to export symbols for ntdll.dll - ntdll!CsrSetPriorityClass+0x40: 00000000`7746cb60 cc int 3
Summary: crashes if using the ling → crashes if using the link
Is this still an issue ? You missed the last 3 commands that you should run in the debugger. >|* ~* kp >|* !analyze -v -f >|* lm
yes, still happens: Allgemeine Informationen Name Firefox Version 12.0 User-Agent Mozilla/5.0 (Windows NT 6.1; WOW64; rv:12.0) Gecko/20100101 Firefox/12.0 Profilordner Ordner anzeigen Aktivierte Plugins about:plugins Build-Konfiguration about:buildconfig Absturzberichte about:crashes Speicherverwendung about:memory Erweiterungen Name Version Aktiviert ID Firebug 1.9.1 true firebug@software.joehewitt.com FireShot 0.98.2 true {0b457cAA-602d-484a-8fe7-c1d894a011ba} McAfee ScriptScan for Firefox 14.4.1 true {D19CA586-DD6C-4a0a-96F8-14644F340D60} NoScript 2.4.1 true {73a6fe31-595d-460b-a920-fcc0f8843232} McAfee SiteAdvisor 3.4.1.195 false {4ED1F68A-5463-4931-9384-8FFF5ED91D92} Wichtige modifizierte Einstellungen Name Wert accessibility.typeaheadfind.flashBar 0 browser.cache.disk.capacity 1048576 browser.cache.disk.smart_size.first_run false browser.cache.disk.smart_size_cached_value 1048576 browser.places.smartBookmarksVersion 2 browser.startup.homepage_override.buildID 20120420145725 browser.startup.homepage_override.mstone rv:12.0 extensions.lastAppVersion 12.0 font.internaluseonly.changed false network.cookie.prefsMigrated true places.database.lastMaintenance 1336975218 places.history.expiration.transient_current_max_pages 104858 places.history.expiration.transient_optimal_database_size 167772160 privacy.sanitize.migrateFx3Prefs true security.crl.autoupdate.dayCnt.Services 1 security.crl.autoupdate.enable.Services false security.crl.autoupdate.freqCnt.Services 1 security.crl.autoupdate.nextInstant.Services 25.04.2012 08:36:25 security.crl.autoupdate.timingType.Services 1 security.crl.autoupdate.url.Services http://www.pki.admin.ch/crl/AdminCA-A-T01.crl security.csp.enable false security.disable_button.openCertManager false security.disable_button.openDeviceManager false security.warn_viewing_mixed false Grafik Karten-Beschreibung Intel(R) HD Graphics Family Vendor-ID 0x8086 Geräte-ID 0x0116 Karten-RAM Unknown Karten-Treiber igdumd64 igd10umd64 igd10umd64 igdumdx32 igd10umd32 igd10umd32 Treiber-Version 8.15.10.2559 Treiber-Datum 10-21-2011 Karten-Beschreibung (GPU #2) NVIDIA GeForce GT 555M Vendor-ID (GPU #2) 0x10de Geräte-ID (GPU #2) 0x1247 Karten-RAM (GPU #2) 2048 Karten-Treiber (GPU #2) nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um Treiber-Version (GPU #2) 8.17.12.6874 Treiber-Datum (GPU #2) 5-27-2011 Direct2D aktiviert true DirectWrite aktiviert true (6.1.7601.17789) ClearType-Parameter ClearType-Parameter nicht gefunden WebGL-Renderer Wurde auf Grund Ihrer Grafikkarte blockiert, da ungelöste Treiberprobleme bestehen. GPU-beschleunigte Fenster 1/1 Direct3D 10 AzureBackend direct2d
Please provide a valid stacktrace?
Please provide required information if this still happens in a supported Firefox version.
Flags: needinfo?(hauser)
yes it still happens with v15.0.1
Flags: needinfo?(hauser)
I am ready for a teamviewer/skype session such that you can get further details
Please provide a stacktrace of the crash. See https://developer.mozilla.org/en/How_to_get_a_stacktrace_for_a_bug_report . After doing this, please remove the "stackwanted" keyword from this report.
Flags: needinfo?(hauser)
Keywords: stackwanted
since my previous attempt (comment 9) to do so failed miserably, I'd rather have an expert doing it with me together as per comment 15. Since I also have an MSIE, I can use it as a work-around for the few not so urgent things where I am affected by the problem.
Flags: needinfo?(hauser)
(In reply to Ralf Hauser from comment #17) > since my previous attempt (comment 9) to do so failed miserably Ralph, windbg is pretty straight forward, though some trial and error isn't uncommon. try these somewhat simplified steps A. prefer to configure symbols once and done. so start windbg, do File | Symbol File path, and paste in SRV*c:\symbols\*http://msdl.microsoft.com/download/symbols;SRV*c:\symbols\*http://symbols.mozilla.org/thunderbird;SRV*c:\symbols\*http://symbols.mozilla.org/firefox then B. 1. start firefox. 2. just before you do the steps that cause your crash, File | Attach to a process, and pick firefox.exe 3. <steps> 4. (crash) 5. paste in ~* kp;!analyze -f;lm 6. copy all windbg lines to clipboard
Whiteboard: [closeme 2012-11-15]
Resolved per whiteboard
Status: UNCONFIRMED → RESOLVED
Closed: 13 years ago
Resolution: --- → INCOMPLETE
Whiteboard: [closeme 2012-11-15]
(In reply to Phoenix from comment #19) > Resolved per whiteboard Please stop useless cryptic comments like this and explain instead what you're doing.
I think it's enough detail together with the removing of the whiteboard entry. The comment must be understandable for every advanced bugzilla user (developers, bug triagers, qa). The non responding user doesn't have to understand it.
(In reply to Matthias Versen (Matti) from comment #21) > The non responding user doesn't have to understand it. I obviously disagree.
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