Closed Bug 727286 Opened 8 years ago Closed 2 years ago

Incorrect messaging when failing to submit a crash report

Categories

(Socorro :: Webapp, task, P3)

ARM
Android

Tracking

(Not tracked)

RESOLVED WONTFIX

People

(Reporter: nhirata, Unassigned)

References

Details

Attachments

(1 file)

Attached image screenshot
1. follow steps in bug 727283 to create a crash using the Maple branch build 02/14/2012
2. go to about:crashes
3. click on the link

Expected: Could not send crash data
Actual: Throttling crash
AFAICT this page is inaccurate and should not be linked to anymore, I've only ever seen this happen on mobile when crashes aren't submitted correctly.

The text on that throttle page seems outdated, we never throttle by refusing submissions - we take all submissions and throttle processing.
Component: General → Webapp
QA Contact: general → webapp
Hm, I thought I had filed this a while ago, but I guess not. We added this a while ago with the expectation that we'd wind up doing client-side throttling, which never happened. Now it serves only to confuse people.

What we ought to do is:
1) Write a SUMO article that talks about crashes and how to resubmit them from about:crashes, since the only reason to hit this situation is having a crash that fails to submit.
2) Change the in-product link to point to that SUMO page.
3) Turn the existing crash-stats page into a redirect to SUMO.
Priority: -- → P3
I'd be more than happy to make a redirect from crash-stats.mozilla.com/about/throttling to a article URL on SUMO. Do we have a article in mind?
:ted,
Do we have an article that we can redirect to from crash-stats.mozilla.com/about/throttling ?

More importantly, do we have a bug on file that is taking care of not making this link at all from about:crashes?
Flags: needinfo?(ted)
I don't think such an article exists yet, so that's a prerequisite. I could certainly write a first draft of it, but I'm backlogged at the moment.

Changing about:crashes is trivial, it's just this line here:
http://mxr.mozilla.org/mozilla-central/source/toolkit/crashreporter/content/crashes.js#160
Flags: needinfo?(ted)
Filed bug 899039 for the article and bug 899040 for the about:crashes change.
Status: NEW → RESOLVED
Closed: 2 years ago
Resolution: --- → WONTFIX
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