727508 - Secunia's Personal Security Inspector (PSI) applies Firefox updates in English, ignores installed language unless user performs further action

Status: RESOLVED FIXED

(Web Compatibility :: Site Reports, defect)

Description

[Sven Rixen]

User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:10.0.1) Gecko/20100101 Firefox/10.0.1
Build ID: 20120208060813

Steps to reproduce:

I installed the automatic update of firefox


Actual results:

The browser used to be in english and after the update the browser was installed in english


Expected results:

The browser should still be in german

Comment 1

[Sven Rixen]

Update of my previous bug report, because an error in my description of the bug.

Steps to reproduce:

I installed the automatic update of firefox


Actual results:

The browser used to be in german and after the update the browser was installed in english


Expected results:

The browser should still be in german

Comment 2

[Matthias Versen [:Matti]]

Do you use the Personal security Inspector (PSI) from Secunia on your system ?

Comment 3

[Sven Rixen]

Yes I do, but only to scan the software and inform me about old versions - not to update anything automatically

Comment 4

[Matthias Versen [:Matti]]

We got several reports about this issue in the past and it was always (!) PSI.
in PSI open Scan results, doubleclick the firefox entry. Is the auto-update checkbox disabled ?
You could also set the language there...

Comment 5

[Sebastian Hengst [:aryx] (needinfo me if it's about an intermittent or backout)]

I got at least a half dozen reports of this issue from German users. Strange that nobody with a different language has yet reported it. For two reports I found the operating system: Windows 7

Comment 6

[Mark Banner (:standard8)]

The Thunderbird team were recently in contact with Secunia about this and we got the following response:

==== Start Quote ====

By default, English is the language used by the auto-update feature in the Secunia PSI. To change this, the user can double-click the program entry in the Scan Results and then choose the preferred language in the drop-down menu.

We are aware that this approach may not be the most intuitive for our users and we are currently treating it as a bug. I have taken the freedom to quote your email to "bump up" our bug report and I have also raised the severity of the bug.

I do not currently have an ETA on the solution but I would like to thank you for reporting. Your comments are most appreciated and I hope we can have this issue solved soon.

==== End Quote ====

Whether or not that helps in this instance, we'll see, but it may help some people if they are having this issue.

Comment 7

[Karl Dubost💡 :karlcow]

Did Secunia fix your issue?
It seems they replied they were working on it.

Comment 8

[Matthias Versen [:Matti]]

yes, they fixed it. They perform an update only if you select the language in their Firefox update settings