728948 - FF does not display certain visuals on netflix.com that Chromium does display.

Status: RESOLVED DUPLICATE of bug 306625

(Firefox :: Untriaged, defect)

Description

[Chazbo]

Attachment: Chrome.Screenshot.png

User Agent: Mozilla/5.0 (X11; Ubuntu; Linux i686; rv:10.0.2) Gecko/20100101 Firefox/10.0.2
Build ID: 20120216080748

Steps to reproduce:

Running Firefox 10.0.2, using Mozilla Firefox for Ubuntu, canonical 1.0 (Ubuntu 10.04).

The star-like check boxes under the "ADD" button (which is under the movie pictures), where the movies are rated, are shown by Chromium, but not Firefox.  This is
from Netflix using my account login to site "https://signup.netflix.com/Login?country=1&rdirfdc=true".

What i have done to narrow the problem focus:
  turned off all Firefox Add-Ons - no effect.




Actual results:

Chromium displayed the visuals (stars), Firefox did not.  Unfortunately i can attach only one file, so the Firefox screen shot is not shown.






Expected results:

Firefox should have displayed the visuals (stars).

Comment 1

[Chazbo]

Attachment: Firefox Screenshot

Firefox Screenshot

Comment 2

[Chazbo]

The Firefox screenshot has been added.

Comment 3

[Nickolay_Ponomarev]

Thanks for taking time to report this!

However it's not clear that there's a bug in Firefox and it's hard to check, since to reproduce one has to have a netflix account.

Your screenshots show a much more obvious difference between Firefox and chrome than just the lack of the stars, which indicates that something else is affecting the page appearance.

Do you have userContent.css in Firefox? Can you reproduce in a new profile? <http://support.mozilla.org/en-US/kb/Managing-profiles#w_creating-a-profile> Can you get a confirmation of this issue from someone else who uses Firefox on a different computer?

Comment 4

[Chazbo]

(In reply to Nickolay_Ponomarev from comment #3)
> Thanks for taking time to report this!
> 
> However it's not clear that there's a bug in Firefox and it's hard to check,
> since to reproduce one has to have a netflix account.
> 
> Your screenshots show a much more obvious difference between Firefox and
> chrome than just the lack of the stars, which indicates that something else
> is affecting the page appearance.
> 
> Do you have userContent.css in Firefox? Can you reproduce in a new profile?
> <http://support.mozilla.org/en-US/kb/Managing-profiles#w_creating-a-profile>
> Can you get a confirmation of this issue from someone else who uses Firefox
> on a different computer?

Thanks you for assisting me with this problem.  To login to Netflix use my email, [e-mail] and password ccb123.  Unfortunately i do not now what usercontent.css or a profile are, or how to create either
of these items.  The link given to me in this email on a profile does not help me understand what a profile (is it an OS profile or a FF profile?) really is or how to start the profile manager.  i am more than willing to help, but need more detailed instructions on how to do so.

i will try to attach a more graphic example from Pandora.com.

Peace & Happiness,

Charles

Comment 5

[Chazbo]

Attachment: FF showing missing graphic at top of page

FF of Pandora.com - top of page entire graphic missing.

Comment 6

[Chazbo]

Attachment: Chromium shows graphic at top of screen on Pandora.com

Comment 7

[Chazbo]

If you do not have a Pandora account you can use mine:  email = [e-mail], password = ccb123

Comment 8

[Nickolay_Ponomarev]

Sorry for the delay.. Please change your password ASAP, as the comments here, including your login info, are visible to anybody.

(Also please use more complex passwords and don't use the same password on many different sites -- see e.g. http://www.microsoft.com/security/online-privacy/passwords-create.aspx )

I just checked this -- it works for me, so it's very like this is something specific to your system.

I referred to Firefox profiles. I linked to a wrong section of the page, did you try scrolling it up a bit? There's a section named "Starting the Profile Manager" there.

Comment 9

[Nickolay_Ponomarev]

(I tested on ubuntu 11.10 with Firefox 11, and on Mac nightly as well.)

You could also try to clear cache or shift-reload the page if you haven't tried that yet.

Comment 10

[[:Aleksej]]

Looks like simply bug 306625: the reporter has unchecked "Allow pages to use their own colors, instead of my selections above".

Comment 11

[KLB]

I agree with comment 10, that this appears to be an issue of user preferences and maybe bug 306625. I've never had issues using Netflix on Firefox.