733704 - [10.7] PDF Browser Plugin crash on OSX Lion 10.7.3 and FF 10.0.2

Status: RESOLVED INCOMPLETE

(Core Graveyard :: Plug-ins, defect)

Description

[lee c]

User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.7; rv:10.0.2) Gecko/20100101 Firefox/10.0.2
Build ID: 20120215223356

Steps to reproduce:

Tried to open/download embedded .pdfs, word, ppt files from several university learning management sites - blackboard - and regular sites.
Unable to do either on blackboard sites and can not open .pdf in regular sites.


Actual results:

Plugin crash error message with no crash report option and no solution on refresh


Expected results:

Before upgrade these files opened and were downloadable.

Comment 1

[Bob Clary [:bc] (inactive)]

Lee, If you have already submitted crash reports, please go to about:crashes and paste the crash ids for the crashes you've seen. If the crash id does not already contain a bp-prefix, then if you add one it will automatically be linked to the crash report in crash-stats.mozilla.com. If you haven't submitted any crash reports, please do so and paste the ids here. Thanks.

Comment 2

[lee c]

Thank u.
No crash report option and unable to locate same.

Comment 3

[Scoobidiver (away)]

Please allow the crash report submission: http://support.mozilla.org/en-US/kb/Options%20window%20-%20Advanced%20panel#w_system-defaults

Crash IDs (bp-...) are located in the about:crashes page.

Comment 4

[lee c]

no they are not - only crash reports there predate thee incidents.
the error message we see says plugin crash and has no crash report option.
we have gone to a machine running leopard and an older firefox and can access and download the files we need with no problem.
How come? We have used firefox for many years and been a monetary supporter. why release a versions that is so problematic?

Comment 5

[Scoobidiver (away)]

(In reply to lee c from comment #4)
> why release a versions that is so problematic?
Widespread problems are seen in Aurora and Beta phase. It's probably related to your configuration (add-ons, settings, drivers, security software...).
Does it happen in Safe Mode (see https://support.mozilla.org/en-US/kb/Safe%20Mode)?
Does it happen with a new profile (see https://support.mozilla.org/en-US/kb/Managing-profiles)?

Comment 6

[Bob Clary [:bc] (inactive)]

Lee, what plugins do you have installed? In particular, do you have a plugin installed that would view pdfs without having to download them and view them in preview?

Comment 7

[lee c]

error same with add-ons disabled.
have pdf browser plug in 2.4.3 
Error message when attempting downloads.
"The PDF Browser plugin has crashed. Reload the page to try again (Does not work) No report available."

Comment 8

[Bob Clary [:bc] (inactive)]

Sounds like a plugin that my be using binary apis that have changed. Marcia, do you know how we report incompatible plugins?

Comment 9

[Carsten Book [:Tomcat]]

will look into that plugin

Comment 10

[Wayne Mery (:wsmwk)]

lee, does this stilll crash for you when using a current version of firefox?

Comment 11

[Justin [:JW_SoftvisionQA]]

Closing due to lack of response from the reporter.