Closed Bug 743699 Opened 8 years ago Closed 7 years ago

[adbe 3168040] Firefox crash F957934870________________________________________ (11_2_202_228 and higher)

Categories

(External Software Affecting Firefox :: Flash (Adobe), defect, critical)

x86
Windows XP
defect
Not set
critical

Tracking

(Not tracked)

RESOLVED FIXED

People

(Reporter: marcia, Unassigned)

Details

(Keywords: crash, topcrash)

Crash Data

Seen while looking at crash reports. https://crash-stats.mozilla.com/report/list?signature=F957934870________________________________________ to the crashes.

Frame 	Module 	Signature 	Source
0 		@0x54b3238 	
1 	NPSWF32_11_2_202_228.dll 	F957934870________________________________________ 	F745526511___________________________________________________:429
2 	NPSWF32_11_2_202_228.dll 	F_1009515940___________________________________________________ 	F745526511___________________________________________________:1400
3 	NPSWF32_11_2_202_228.dll 	F349204063___________________________________________________________________________ 	F745526511___________________________________________________:1442
4 	NPSWF32_11_2_202_228.dll 	F768214892___________________________ 	F_1212640168_________________________________________________:2731
5 	NPSWF32_11_2_202_228.dll 	F2023808730_______________________________________________________ 	F1971861580___________________________________________________________:2682
6 	NPSWF32_11_2_202_228.dll 	F628183696___________________________________ 	F1971861580___________________________________________________________:1253
7 	NPSWF32_11_2_202_228.dll 	F_583292578______________________ 	F1971861580___________________________________________________________:1207
8 	NPSWF32_11_2_202_228.dll 	F20142745______________________________________________________________________ 	F_1212640168_________________________________________________:2147
9 	NPSWF32_11_2_202_228.dll 	F1718229299_____________________________________ 	F_1212640168_________________________________________________:2437
10 	NPSWF32_11_2_202_228.dll 	F623176676_________________________________________ 	F_1212640168_________________________________________________:2603
11 	NPSWF32_11_2_202_228.dll 	F967632038___________________________________ 	F_1212640168_________________________________________________:2097
12 	NPSWF32_11_2_202_228.dll 	F_2014161127__________________ 	F_1944226234____________________________________________________________:146
13 	NPSWF32_11_2_202_228.dll 	F_1427895109___________________________ 	F_1944226234____________________________________________________________:151
14 	NPSWF32_11_2_202_228.dll 	F96146851____________________________ 	F_1944226234____________________________________________________________:133
15 	kernel32.dll 	BaseThreadInitThunk 	
16 	ntdll.dll 	__RtlUserThreadStart 	
17 	ntdll.dll 	_RtlUserThreadStart
It's #23 top crasher and #5 top plugin crasher in 11.0.
Keywords: topcrash
we are tracking the issue internally in #3168040.  i didn't see any useful comments in the reports.  would you have any insight to reproduce the issue?
Summary: Firefox crash F957934870________________________________________ (11_2_202_228) → [adbe 3168040] Firefox crash F957934870________________________________________ (11_2_202_228)
code inspection did get us too far.  does anyone have steps to reproduce?  thanks...
hit count is growing, but there are no comments in crash-stats to follow up on. any help with a STR would be appreciated.  thanks...
Good morning, I hold to remericier you for the taking into account of this problem of crash, in made when I try to speed up my webcam on sites as castor cat flash crash. I had I amais had it and however I have the last version of flash, fly in day on my pc
Good morning, I want to thank you for the taking into account of this problem of crash, in made when I try to speed up my webcam on sites as castor cat flash crash. I had I amais had it and however I have the last version of flash, fly in day on my pc
(In reply to smadayag from comment #4)
> hit count is growing, but there are no comments in crash-stats to follow up
> on. any help with a STR would be appreciated.  thanks...

We get no comments or URLs for plugin crashes, comment #6 is the only thing we know so far.


BTW, still runs high and also in current versions, this is the version split we have atm:

11.2.202.235 	96.183 % 	14364
11.2.202.233 	2.303 % 	344
11.2.202.228 	1.245 % 	186
11.3.300.231 	0.134 % 	20
11.3.300.214 	0.1 % 	15
11.2.202.221 	0.033 % 	5 

This is taken from the bottom of the Signature Summary tab in https://crash-stats.mozilla.com/report/list?signature=F957934870________________________________________
Summary: [adbe 3168040] Firefox crash F957934870________________________________________ (11_2_202_228) → [adbe 3168040] Firefox crash F957934870________________________________________ (11_2_202_228 and higher)
Alex asked yesterday if there are crashes in version 11.3.300.257 in this signature, and I do see some in the signature summary.
Keywords: needURLs
The crash reasons are all over the place for this one:
* lots of EXCEPTION_ACCESS_VIOLATION_EXEC at arbitrary memory addresses which look like heap addresses.
* Occasional EXCEPTION_ACCESS_VIOLATION_WRITE 0x0.
* EXCEPTION_PRIV_INSTRUCTION at heap memory addresses.

Is this entering into dead JITcode?
This signature show in the explosive report for today for FF 13: https://crash-analysis.mozilla.com/rkaiser/2012-07-09/2012-07-09.firefox.13.explosiveness.html

Flash Version correlations:

11.3.300.262 	75.753 % 	3924
11.2.202.235 	12.529 % 	649
11.2.202.228 	4.054 % 	210
11.3.300.257 	4.035 % 	209
11.2.202.233 	3.417 % 	177
11.2.202.221 	0.097 % 	5
11.3.300.214 	0.097 % 	5
11.2.202.183 	0.019 % 	1 

Breakdown by OS:

Windows XP 	88.919 %	4606
Windows 7 	9.923 %	514
Windows Vista 	1.004 %	52
Windows Unknown 	0.154 %	8 

Many of the urls appear to be http://chatroulette.com/ or variants thereof.
OS: Windows 7 → Windows XP
we believe to have a fix in our Dolores dev branch.  we should be releasing soon on pre-release.  ping me if you can reproduce and we can get you a test build on ftp.  thanks...
fp 11.4.402.265 was release 8/21.  i do not see this signature reported in NPSWF32_11_4_402_265.dll.  closing.
Status: NEW → RESOLVED
Closed: 7 years ago
Resolution: --- → FIXED
Version and milestone values are being reset to defaults as part of product refactoring.
Version: 11.x → unspecified
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