744717 - Fennec runs are not accessible in litmus

Status: VERIFIED FIXED

(mozilla.org Graveyard :: Server Operations, task)

Description

[Adrian Tamas (:AdrianT)]

Steps to reproduce:
1. Go to https://litmus.mozilla.org.
2. Select  "log in".
3. Select "Run Tests".
4. Choose one of the Fennec Catch-all test runs.
5. Enter a testid, os and os version and submit the configuration.

Expected results:
The test run with the selected configuration is created.

Actual results:
A timeout error is returned. 
Other test runs like "firefox sync catch-all" run work.

Notes:
The runs can be managed and they are enabled but we can't access them.

Comment 1

[Chris Cooper [:coop] (he/him)]

Dropping the severity on this. While I do see this behavior, it's intermittent here. If I reload/resend once or twice, the testgroup/subgroup selection page loads for me. 

I'm not sure why this would be, perhaps the zeus load balancer that's in front of this machine now is causing it? I've put that question to IT.

Comment 2

[Aaron Train [:aaronmt]]

This is blocking our testing of Fennec.

Comment 3

[Corey Shields [:cshields]]

(In reply to Chris Cooper [:coop] from comment #1)
> I'm not sure why this would be, perhaps the zeus load balancer that's in
> front of this machine now is causing it? I've put that question to IT.

Only thing I can think of would be the timeout values in the pool and virtual server (set to 30 and 40 secs respectively).  I've bumped all of these to 300.

Let me know if this does not fix the problem.

Comment 4

[Adrian Tamas (:AdrianT)]

Issue seems to have been fixed now. We are able to access the runs. Will reopen the issue/log new issues if we run in other problems but runs seem to be accessible now.