Open Bug 748783 Opened 9 years ago Updated 8 years ago

Display alternate messaging to PowerPC users

Categories

(Websites :: Firefox Start, enhancement)

PowerPC
macOS
enhancement
Not set
normal

Tracking

(Not tracked)

People

(Reporter: hsivonen, Assigned: jpetto)

Details

Attachments

(4 files)

(Can't locate the correct Bugzilla component for this.)

Steps to reproduce:
 1) Load http://start.mozilla.org/en-US/ in Firefox on Windows.
 2) Set general.useragent.override to Mozilla/5.0 (Macintosh; U; PPC Mac OS X 10.4; en-US; rv:1.9.2.28) Gecko/20120306 Firefox/3.6.28
 3) Reload the start page.

Actual results:
Windows users of Firefox 3.6 get an impossible-to-miss notification about their browser being out of date. However, with a Mac PowerPC user agent string there is no notice that's the browser is no longer getting security updates.

Expected results:
Expected Mac Power PC users to be shown a notice that says Mozilla is no longer providing security patches for Firefox on Mac PowerPC but and a third party is providing TenFourFox.
CC'ing a few people who might know the proper component for this and who to notify.
I've CC'd Christie Koehler as she is the PM on this project and can steer this in the right direction.
Component: General → Firefox Start
Product: Snippets → Websites
QA Contact: general → firefox-start
It's my understanding that this is intentional behavior, but I will confirm with Laura whether or not we want to change for PPC users.
That's my understanding too about the PPC users. We just specifically didn't want to show them an upgrade notice and I don't know if there was a discussion about a custom message.
Yes, it's working as designed. If we wanted to show a different kind of message to PPC users, that'd be an option, but it'd be a new product feature.
Severity: normal → enhancement
Laura/Asa, please verify.
(In reply to Laura Forrest from comment #6)
> Laura/Asa, please verify.

We should show a different message to PowerPC users, or at the least, not show them the 3.6 message while we wait for the appropriate messaging specifically for 3.6 users. 

Is that a change we can do quickly?
(In reply to Laura Mesa [:lmesa] [:lvmesa] from comment #7)
> We should show a different message to PowerPC users, or at the least, not
> show them the 3.6 message while we wait for the appropriate messaging
> specifically for 3.6 users. 

The current behavior is that PowerPC users are *not* shown the upgrade message. 

It will require a bit of code change and L10N work to show PowerPC users a *different* message, so count on at least 2-3 weeks for that.
(In reply to Christie Koehler [:ckoehler] from comment #8)
> (In reply to Laura Mesa [:lmesa] [:lvmesa] from comment #7)
> > We should show a different message to PowerPC users, or at the least, not
> > show them the 3.6 message while we wait for the appropriate messaging
> > specifically for 3.6 users. 
> 
> The current behavior is that PowerPC users are *not* shown the upgrade
> message. 
> 
> It will require a bit of code change and L10N work to show PowerPC users a
> *different* message, so count on at least 2-3 weeks for that.

Oh, sorry, I misread that.  Ok, makes sense.  I think a fix in 2 to 3 weeks sounds reasonable.  Should I post the message here or file a separate bug for that?
Please post the desired text here. (In reply to Laura Mesa [:lmesa] [:lvmesa] from comment #9)
> Oh, sorry, I misread that.  Ok, makes sense.  I think a fix in 2 to 3 weeks
> sounds reasonable.  Should I post the message here or file a separate bug
> for that?

Please post the desired text here. Thanks!
Summary: Mac Power PC users not notified about Firefox 3.6 EOL on the default start page → Display alternate messaging to PowerPC users
Here is the desired text:

"URGENT!
Firefox no longer supports your operating system version and will be vulnerable to online attacks.

We recommend:
• Downloading a compatible browser

Learn more [http://support.mozilla.org/kb/Installing%20Firefox%20on%20Mac] <- need this link"
(In reply to Laura Mesa [:lmesa] [:lvmesa] from comment #11)

Oops--don't include
"<- need this link"
(In reply to Laura Mesa [:lmesa] [:lvmesa] from comment #11)
> We recommend:
> • Downloading a compatible browser

What are we recommending at the compatible browser? The SUMO link doesn't answer that question.
(In reply to Christie Koehler [:ckoehler] from comment #13)
> (In reply to Laura Mesa [:lmesa] [:lvmesa] from comment #11)
> > We recommend:
> > • Downloading a compatible browser
> 
> What are we recommending at the compatible browser? The SUMO link doesn't
> answer that question.

That's the question--I'm not ok putting in a link straight to another browser in this pop-up, and so I want to rely on SUMO. Having said that, I'm found this thread "http://support.mozilla.org/en-US/questions/894680?s=power+pc&r=5&e=es&as=s" but its not localized, so sending people there won't be useful for people who dont speak english.  Michael, what do you suggest?
I found this:

http://support.mozilla.org/en-US/kb/firefox-no-longer-works-mac-os-x-104-or-powerpc-pr

But it doesn't really solve the problem. It'd be strange if we pop up a warning and send them to a page that says, well you could just keep 3.6.

Though at least that page tells them about the option of buying a new Mac ;)
(In reply to Fred Wenzel [:wenzel] from comment #15)
> I found this:
> 
> http://support.mozilla.org/en-US/kb/firefox-no-longer-works-mac-os-x-104-or-
> powerpc-pr
> 
> But it doesn't really solve the problem. It'd be strange if we pop up a
> warning and send them to a page that says, well you could just keep 3.6.
> 
> Though at least that page tells them about the option of buying a new Mac ;)

Yeah there is no good answer here. Even if you had a compatible browser (TenFourFox would be the closest thing) you'd still have a system that's been unpatched for years and you'd be limited to running old version of Flash and Java that have vulnerabilities. That's why I added a warning about running 3.6 and didn't recommend TenFourFox. And I also didn't recommend installing Linux because that's way too complicated for almost everyone.
@Verdi - hmmm, thanks. 

LoMo - what message/link do you want to proceed with? FYI - about 400 PPC users hit this page/day. 

Timing: LoMo wanted to implement this unique messaging pre-launching the red version.
I'm including Pascal since we'll need to localize this new text.
(In reply to Christie Koehler [:ckoehler] from comment #13)
> (In reply to Laura Mesa [:lmesa] [:lvmesa] from comment #11)
> > We recommend:
> > • Downloading a compatible browser
> 
> What are we recommending at the compatible browser? The SUMO link doesn't
> answer that question.

The browser most like Firefox that's still supported is TenFourFox as suggested in comment 0. http://www.floodgap.com/software/tenfourfox/
(In reply to Verdi from comment #16)
> Yeah there is no good answer here. Even if you had a compatible browser
> (TenFourFox would be the closest thing) 

It's more secure than 3.6 so I think it's the right thing to inform users about it.

> you'd still have a system that's
> been unpatched for years and you'd be limited to running old version of
> Flash and Java that have vulnerabilities.

Neither is supported by TenFourFox.

> And I also didn't recommend
> installing Linux because that's way too complicated for almost everyone.

Right. Lubuntu would work but would probably be more disruptive than buying a new Mac. But if someone isn't going to buy a new Mac, TenFourFox is much better than staying with 3.6.
(In reply to Henri Sivonen (:hsivonen) from comment #20)
> (In reply to Verdi from comment #16)
> > Yeah there is no good answer here. Even if you had a compatible browser
> > (TenFourFox would be the closest thing) 
> 
> It's more secure than 3.6 so I think it's the right thing to inform users
> about it.

How many locales does tenfourfox support?
(In reply to Henri Sivonen (:hsivonen) from comment #20)
> (In reply to Verdi from comment #16)
> > Yeah there is no good answer here. Even if you had a compatible browser
> > (TenFourFox would be the closest thing) 
> 
> It's more secure than 3.6 so I think it's the right thing to inform users
> about it.

I'm not ok putting a direct link to this from our in-product messaging, especially if it has its own security holes.  I'm fine sending people to link with the use of tenfourfox as a suggestion, but I'm not ok being more direct than that.  Promotion of other products is a big responsibility and promoting a product that's not completely secure feels wrong to me.  
> 
> > you'd still have a system that's
> > been unpatched for years and you'd be limited to running old version of
> > Flash and Java that have vulnerabilities.
> 
> Neither is supported by TenFourFox.
> 
> > And I also didn't recommend
> > installing Linux because that's way too complicated for almost everyone.
> 
> Right. Lubuntu would work but would probably be more disruptive than buying
> a new Mac. But if someone isn't going to buy a new Mac, TenFourFox is much
> better than staying with 3.6.
(In reply to lforrest from comment #17)
> @Verdi - hmmm, thanks. 
> 
> LoMo - what message/link do you want to proceed with? FYI - about 400 PPC
> users hit this page/day. 

"URGENT!
Firefox no longer supports your operating system version and will be vulnerable to online attacks.

We recommend:
• Downloading a compatible browser

Learn more [http://support.mozilla.org/kb/Installing%20Firefox%20on%20Mac] <- need this link"

Michael, can we write a quick SUMO article for these users suggesting tenfourfox that we link to from the billboard? If not, then I think we may be forced to link to the product in the billboard. 


> 
> Timing: LoMo wanted to implement this unique messaging pre-launching the red
> version.

Would be great to have this up in the next week to two weeks--we're pushing the automatic update on 5/7, and this page would be a last ditch attempt to catch people who have updates turned off.
(In reply to Laura Mesa [:lmesa] [:lvmesa] from comment #23)
> Learn more [http://support.mozilla.org/kb/Installing%20Firefox%20on%20Mac]
> <- need this link"

Okay. This looks like it's localized in many languages, but not all. Does this need to be addressed? 

> Would be great to have this up in the next week to two weeks--we're pushing
> the automatic update on 5/7, and this page would be a last ditch attempt to
> catch people who have updates turned off.

I don't think it's possible to complete l10n for all languages in this time frame. Are you okay launching with partial language support?
(In reply to Asa Dotzler [:asa] from comment #21)
> (In reply to Henri Sivonen (:hsivonen) from comment #20)
> > (In reply to Verdi from comment #16)
> > > Yeah there is no good answer here. Even if you had a compatible browser
> > > (TenFourFox would be the closest thing) 
> > 
> > It's more secure than 3.6 so I think it's the right thing to inform users
> > about it.
> 
> How many locales does tenfourfox support?

I don't know, but I think the users should be allowed to make the choice between security and language support instead of us assuming that people rather have an outdated browser in their own language than switch UI languages. (Technically, I would expect Firefox ESR language packs to be installable on TenFourFox, but I haven't tried it myself.)
(In reply to Laura Mesa [:lmesa] [:lvmesa] from comment #23)
> 
> Learn more [http://support.mozilla.org/kb/Installing%20Firefox%20on%20Mac]
> <- need this link"
> 
> Michael, can we write a quick SUMO article for these users suggesting
> tenfourfox that we link to from the billboard? If not, then I think we may
> be forced to link to the product in the billboard. 
> 

Since the Installing Firefox on Mac article doesn't have any information about upgrading your computer or operating system, I think it would be better if I changed the recommendation on http://support.mozilla.org/kb/firefox-no-longer-works-mac-os-10-4-or-powerpc from 3.6 to tenfourfox and you linked to that instead.
(In reply to Verdi from comment #26)
> (In reply to Laura Mesa [:lmesa] [:lvmesa] from comment #23)
> > 
> > Learn more [http://support.mozilla.org/kb/Installing%20Firefox%20on%20Mac]
> > <- need this link"
> > 
> > Michael, can we write a quick SUMO article for these users suggesting
> > tenfourfox that we link to from the billboard? If not, then I think we may
> > be forced to link to the product in the billboard. 
> > 
> 
> Since the Installing Firefox on Mac article doesn't have any information
> about upgrading your computer or operating system, I think it would be
> better if I changed the recommendation on
> http://support.mozilla.org/kb/firefox-no-longer-works-mac-os-10-4-or-powerpc
> from 3.6 to tenfourfox and you linked to that instead.

That would be wonderful! Thank you(In reply to Christie Koehler [:ckoehler] from comment #24)
> (In reply to Laura Mesa [:lmesa] [:lvmesa] from comment #23)
> > Learn more [http://support.mozilla.org/kb/Installing%20Firefox%20on%20Mac]
> > <- need this link"
> 
> Okay. This looks like it's localized in many languages, but not all. Does
> this need to be addressed? 

This link will likely not be localized in time.  Let's go ahead and use the english version for now. 
> 
> > Would be great to have this up in the next week to two weeks--we're pushing
> > the automatic update on 5/7, and this page would be a last ditch attempt to
> > catch people who have updates turned off.
> 
> I don't think it's possible to complete l10n for all languages in this time
> frame. Are you okay launching with partial language support?

I am.  We can then ask Pascal to localize.
(In reply to Henri Sivonen (:hsivonen) from comment #25)
> (In reply to Asa Dotzler [:asa] from comment #21)
> > (In reply to Henri Sivonen (:hsivonen) from comment #20)
> > > (In reply to Verdi from comment #16)
> > > > Yeah there is no good answer here. Even if you had a compatible browser
> > > > (TenFourFox would be the closest thing) 
> > > 
> > > It's more secure than 3.6 so I think it's the right thing to inform users
> > > about it.
> > 
> > How many locales does tenfourfox support?
> 
> I don't know, but I think the users should be allowed to make the choice
> between security and language support instead of us assuming that people
> rather have an outdated browser in their own language than switch UI
> languages. (Technically, I would expect Firefox ESR language packs to be
> installable on TenFourFox, but I haven't tried it myself.)

I'm not advocating disallowing users from making a choice to move to another product. I'm concerned that we're treating this like a move to Firefox which it is most assuredly not. As long as we make it clear that this isn't Firefox and that it probably doesn't come in their languages and that it is missing Firefox features, etc. then sure, let's let users evaluate it.
(In reply to Asa Dotzler [:asa] from comment #28)
> 
> I'm not advocating disallowing users from making a choice to move to another
> product. I'm concerned that we're treating this like a move to Firefox which
> it is most assuredly not. As long as we make it clear that this isn't
> Firefox and that it probably doesn't come in their languages and that it is
> missing Firefox features, etc. then sure, let's let users evaluate it.

Yep, I can say this in the sumo article along with pointing out that following this course will continue to leave you with a vulnerable OS.
I updated the sumo article. PPC users can actually choose between Camino and TenFourFox http://support.mozilla.org/kb/firefox-no-longer-works-mac-os-10-4-or-powerpc

If you want to link directly to the PPC section the link is:
http://support.mozilla.org/kb/firefox-no-longer-works-mac-os-10-4-or-powerpc#w_powerpc-processors
Awesome, thanks!
(In reply to Verdi from comment #30)
> I updated the sumo article. PPC users can actually choose between Camino and
> TenFourFox
> http://support.mozilla.org/kb/firefox-no-longer-works-mac-os-10-4-or-powerpc

I think we shouldn't recommend Camino, because it uses the same engine as Firefox 3.6. I started a thread about that in:
https://support.mozilla.org/en-US/kb/firefox-no-longer-works-mac-os-10-4-or-powerpc/discuss/2407
(In reply to Henri Sivonen (:hsivonen) from comment #32)
> (In reply to Verdi from comment #30)
> > I updated the sumo article. PPC users can actually choose between Camino and
> > TenFourFox
> > http://support.mozilla.org/kb/firefox-no-longer-works-mac-os-10-4-or-powerpc
> 
> I think we shouldn't recommend Camino, because it uses the same engine as
> Firefox 3.6. I started a thread about that in:
> https://support.mozilla.org/en-US/kb/firefox-no-longer-works-mac-os-10-4-or-
> powerpc/discuss/2407

Thanks for the suggestions. We made some more changes to the article. I think it takes all the comments into account now.
Okay, now to consolidate into something that Jon can implement. Here's what I recommend:

    <h1>Urgent</h1>

    <p>Firefox no longer supports your operating system version and will be vulnerable to online attacks.</p>

<p>We recommend: <a href="http://support.mozilla.org/en-US/kb/firefox-no-longer-works-mac-os-10-4-or-powerpc#w_powerpc-processors">Downloading a compatible browser</a>.</p>

<a href="#close" title="No thanks, I'll risk it." class="small dismiss">No thanks, I'll risk it.</a>

Jon, can you implement this when you get a chance so we can see on dev? Only PowerPC users should see this. Let me know if you need me to dig up what the user agent is for these users.
Assignee: nobody → jon
To confirm, this only for the red/urgent version, correct? Or should PPC users receive this message on the blue/standard version as well?
(In reply to Jon Petto from comment #35)
> To confirm, this only for the red/urgent version, correct? Or should PPC
> users receive this message on the blue/standard version as well?

I believe it's for both version. Laura, please correct if not.
For PPC users, I'm thinking we should hide or alter the "You're not on the latest version of Firefox. Upgrade..." text that sits underneath the Google search box.

Thoughts?
+1. Plus we should consider doing that for anyone seeing this warning.
Attached image PPC view
PPC-specific message and no upgrade message under the search box.
Attached image Non-PPC FF 3.6 view
Same notice as currently live version. Upgrade message under search box remains visible.
Attached image FF 12 view
No notice or upgrade message for FF browsers greater than 4.0.
See above attachments for current view states. I think we should be good now. Please verify and I'll commit the changes.
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