If you think a bug might affect users in the 57 release, please set the correct tracking and status flags for Release Management.

Can't download ".pdf" files




6 years ago
5 years ago


(Reporter: jffox77777, Unassigned)


12 Branch
Mac OS X

Firefox Tracking Flags

(Not tracked)




6 years ago
User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.7; rv:12.0) Gecko/20100101 Firefox/12.0
Build ID: 20120420145725

Steps to reproduce:

Running Mac OSX 10.7.3, on MacBook Pro, updated Firefox 12.0 recently.
I clicked on several different download ".pdf" file links: nnn.nnn/nnn.pdf.

Actual results:

NOTHING. No download, No Open, Nothing. Saffari works okay. 

This has happened repeatedly on several sites. I have found no download "work-around" other than switching to Safari for the download.

Expected results:

pdf file automatically downloads to "Downloads" folder, with "Save or Open-with" Query Box. 

Comment 1

6 years ago
try Safe Mode


Comment 2

6 years ago
I turned of Security software. I opened Firefox 12.0 in Safe Mode (no "permanent" changes checked). Surfed my usuals okay. At Mozilla.org found pdf link to test: "https://www.mozilla.org/foundation/documents/mf-bylaws.pdf" Clicked on it. Hung -- nothing happened. Waited ca 1-minute; Nothing. Still nothing but pure blank-white screen. Will shut-down, safe mode. Explore Safari pdf-download later. Thanks.
Is the PDF plugin enabled in addons/plugins ?
The current Adobe plugin is known to have a bug.

Comment 4

6 years ago
Could be the case. Seems I brought everything up-to-date (OSX, FireFox, Adobe, MS-Office), with my new Macbook Pro. Apparently Safari also chokes on a PDF download. If I narrow down responsibility or cause, I'll report here. Thanks.

Comment 5

6 years ago
Yes, Adobe Plugin should be blocked but i want to be sure that that is the case on your system.
Is the Adobe Plugin enabled in tools/addons/plugins ?

Comment 7

6 years ago
Yes it is blocked. Last night either starting Firefox or in a session I got a bold alert Message interrupt, informing me of the Adobe problem, with the option to disable and restart (or not). I did. 

Now this morning after a fresh restart, checking Tools/ Add-onsMgr/ Plugins => Adobe Acrobat NPAPI Plug-in V10.1.3 is (disabled).
What is your setting in edit\preferences\applications (not sure about OS X menu structure) for pdf files ?

Comment 9

5 years ago
Not sure the question: The Default for "opening" .pdf files is Adobe Reader. Mac's Preview and Safari both also can display .pdf files that are in my system -- no problem. 

The new problem is downloading. Normally when I click on a link to a ".pdf" file at some website (or click a [Doenload] button???), it either asks, or immediately downloads the file to my "Download" folder. Usually an option box appears: "OPEN with OR SAVE to" -- (or some-such). 

It's at the linked-to website where things now hang-up. I get a blank page and nothing whatsoever happens. Nothing. I have no way to download or open the pdf file. I have to close the window or tab to escape.

Comment 10

5 years ago
Things working okay now. Not sure original cause or fix. I just tested two downloads which downloaded immediately after clicking on their link (eg: https://www.mozilla.org/foundation/documents/mf-bylaws.pdf). 
Since my original bug-post Adobe did issue one auto-update. I also uninstalled Trend Micro's "Safe Surfing" security software (which had been turned off, but kept re-starting after each cold-reboot). 
Assuming this is fixed (?); Thanks for the help. --jim

Comment 11

5 years ago
Closing as per last comment.
Last Resolved: 5 years ago
Resolution: --- → WORKSFORME
You need to log in before you can comment on or make changes to this bug.