753775 - Maintenance service blocked by avast antivirus

Status: RESOLVED INCOMPLETE

(Toolkit :: Application Update, defect)

Description

[Marco Castelluccio [:marco]]

I've tried to cancel the avast prompt, and Firefox started normally.

Comment 1

[Marco Castelluccio [:marco]]

Attachment: Avast dialog

This is the dialog shown by avast

Comment 2

[Carsten Book [:Tomcat]]

Kev, do you have any contacts at avast or shall i outreach

Comment 3

[Marco Castelluccio [:marco]]

Attachment: Dialog options

These are the options, in English they are:
1) Allow
2) Allow and add to the whitelist
3) Deny
4) Refuse and close the application
5) Refuse and move in the trash

As I said in the first comment, I've tried to deny the execution, but Firefox started normally (and looks like it updated correctly).

Comment 4

[Kev Needham [:kev]]

Adding Marcia, who also has the same contacts as I do at Avast. I note the platform is x86_64, which makes me wonder if you're using nightlies, which are unsigned and can create problems like this.

Marco - can you please let us know what version of Fx, you're using?

Comment 5

[Marco Castelluccio [:marco]]

I'm using the 32bit version of Firefox, but my platform is 64bit.
Note that the UAC dialog doesn't appear, even though I denied the execution.

Comment 6

[Brian R. Bondy [:bbondy]]

> if you're using nightlies, which are unsigned and can create problems like this.

So what could possibly be happening is that there is only 1 version of the service installed.  If you install a Nightly and a Release channel build, the maintenance service will update to the Nightly one because it is a higher version.

I think the Nightly builds though are signed by a trusted authority as well, just using a different secondary cert.

Comment 7

[Marco Castelluccio [:marco]]

The workaround that the technical support gave me is:
"You can right-click on the orange a-ball icon in system tray and from the menu select AVAST! SHIELDS CONTROL -> DISABLE... Later you can enable it the same way."

I've asked if there's a way to completely solve the problem and I sent them the URL to this bug.

Comment 8

[Marco Castelluccio [:marco]]

Jason, I'm wondering if it's my strict Avast configuration at fault here. Could you verify on your machine?

Comment 9

[u279076]

Ehsan, what is the specific ask for QA on this bug? Please provide that info whenever adding qawanted, thanks.

(In reply to Brian R. Bondy [:bbondy] from comment #6)
> > if you're using nightlies, which are unsigned and can create problems like this.
It would appear that the Maintenance service takes on the version of the most recently installed/updated Firefox version:
1. Installed Firefox 16.0a1 2012-06-08
> Maintenance Service version = 16.0a1
2. Installed Firefox 13.0 release
> Maintenance Service version = 13.0
3. Update Nightly to latest via About dialog and restart Firefox
> Maintenance Service version = 16.0a1

Marco, can you please clarify your steps to reproduce? I need to know what Avast product you have installed, what versions of Firefox you have installed, whether any of them were updated from a previous version, and your Avast configuration settings.

1. Install Nightly 16.0a1 2012-06-08
2. Install Firefox 13.0 release
3. Install trial version of Avast Internet Security
4. Restart Windows
5. Start Nightly
6. Allow installation of AVG WebPrep 7.0.1426 add-on and restart Nightly
7. Start Avast and ensure all shields are active
8. Install Nightly update via About dialog
9. Restart Nightly
> Nightly and Maintenance Service updated to 16.0a1 2012-06-13
> Avast does not prevent update in any way

Comment 10

[(no longer active)]

(In reply to Anthony Hughes, Mozilla QA (irc: ashughes) from comment #9)
> Ehsan, what is the specific ask for QA on this bug? Please provide that info
> whenever adding qawanted, thanks.

I'm sorry, I was confused.  I was thinking of another bug.  Nevermind!

Comment 11

[Marco Castelluccio [:marco]]

I'm not using Avast anymore, but I strongly suspect this problem was due to my strict configuration.