754348 - PDF viewer does not work with CIBC's website (important Canadian bank)

Status: RESOLVED FIXED

(Firefox :: PDF Viewer, defect)

Description

[Armen [:armenzg]]

Attachment: screenshot

STR:
1. Visit https://www.cibc.com/ca/personal.html
2. Enter your VISA account and login
3. Click on "View eStatements"
4. Click on one of your statements
5. a new windows opens and you can see your statement

Instead what happens is that the window opens but you see a message saying "An error occurred while rendering the page.".

The message is this:
PDF.JS Build: 2e92c0e
Message: Malformed PDF: Unknown command "Q0.000"
Stack: error@blob:c2941af2-cac8-b74a-be95-b3a6a7b32c8d:927
malformed@blob:c2941af2-cac8-b74a-be95-b3a6a7b32c8d:936
assertWellFormed@blob:c2941af2-cac8-b74a-be95-b3a6a7b32c8d:948
PartialEvaluator_getOperatorList@blob:c2941af2-cac8-b74a-be95-b3a6a7b32c8d:12776
Page_getOperatorList@blob:c2941af2-cac8-b74a-be95-b3a6a7b32c8d:236
wphSetupPageRequest@blob:c2941af2-cac8-b74a-be95-b3a6a7b32c8d:28932
messageHandlerComObjOnMessage@blob:c2941af2-cac8-b74a-be95-b3a6a7b32c8d:28866

I can work around it by clicking on "download".

This used to happen since the beginning of the new PDF viewer but thought it would get fixed in the next few iterations.

Build identifier: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.7; rv:15.0) Gecko/15.0 Firefox/15.0a1

Comment 1

[Scoobidiver (away)]

Can you attach a PDF file with the same error that does not contain any personal and sensitive information (legal notices or price list for instance)?

Comment 2

[Armen [:armenzg]]

I don't how I feel about posting my personal credit card statement into a bug.
How can I modify a PDF to remove personal data? I don't know how to do that.

Comment 3

[Brendan Dahl [:bdahl]]

I think we have enough information to fix this bug without the PDF.  We'll ping you to test it though once we address the issue.

Comment 4

[Brendan Dahl [:bdahl]]

This should be fixed in the current nightly.  Can you verify and close the issue?

Comment 5

[Armen [:armenzg]]

Well, instead of trying to show the pdf with Firefox's built-in PDF viewer it decides to download it automatically.

I can say that I don't have the problem but we aren't using the Firefox pdf built-in option.

Comment 6

[Brendan Dahl [:bdahl]]

We've changed how pdfs are downloaded, can you retry with the current nightly?  Please make sure the option "Preview in Nightly" is chosen for Portable Document Format in Preferences->Applications.

Comment 7

[Armen [:armenzg]]

It works fine :)