754404 - Starbuck store locator fails to load map

Status: VERIFIED FIXED

(Web Compatibility :: Site Reports, defect)

Description

[Janet Swisher]

Attachment: Starbucks store map in Aurora

Web page or screen you were on when you saw the issue: 
http://www.starbucks.com/store-locator

Steps to reproduce:
1. Go the above URL

Result:
Page contains Starbucks logo, and some cropped, inactive icons.

What you expected: 
Map of Starbucks stores near my location (works in Android Browser)

Comment 1

[Janet Swisher]

Attachment: Starbucks store map in Android Browser

Comment 2

[Janet Swisher]

This is on a Samsung Droid Charge, with Android 2.3.6

Comment 3

[Aaron Train [:aaronmt]]

They're using Mobify and it's failing to initliaze with our UA; and that fails to complete the rest of the page.

http://www.mobify.com/

E/GeckoConsole( 2137): [JavaScript Error: "ReferenceError: Mobify is not defined" {file: "wyciwyg://4/http://www.starbucks.com/store-locator" line: 104}]
E/GeckoConsole( 2137): [JavaScript Error: "TypeError: window.Mobify is undefined" {file: "wyciwyg://4/http://www.starbucks.com/store-locator" line: 104}]

Comment 4

[Roman Rudenko]

I am responsible for extending Mobify APIs to function correctly on Firefox. There were multiple reasons for filtering out older Firefox/Fennec. Most of these are fixed or worked around in a more recent version of Mobify runtime, with exception of bug 556002 .

Comment 5

[Aaron Train [:aaronmt]]

Update: Starbucks store locator map is still not working correctly in Firefox on Android.

Comment 6

[Tyler Downer [He/Him]]

This still isn't working on Firefox for Android 16.0.1 and nightly. Testing with a Nexus 7 however the maps works fine. This is starting to crop up in User Feedback.

Comment 7

[Lawrence Mandel [:lmandel] (use needinfo)]

I can still reproduce this issue on current Firefox builds. I take it from comment 4 that we need to speak with Starbucks and request that they update to a later version of Mobify. Is there a specific version of Mobify that we should tell Starbucks to pick up?

Comment 8

[Karl Dubost💡 :karlcow]

I can try to see if the person, I had contacted for the XML bug with Opera, is still working at Starbucks.
Rohan Singh, my Starbucks hero ;)
http://www.otsukare.info/2011/03/03/wrong-to-be-right-with-xhtml

Comment 9

[Karl Dubost💡 :karlcow]

OK Rohan is not working anymore at Starbucks. Mail failed. :)
Trying twitter.
http://twitter.com/MozWebCompat/status/393048132550152192

Comment 10

[Rohan Singh]

Sorry Karl, it's been over two years and most of the people I knew at Starbucks aren't there anymore :|

Comment 11

[Karl Dubost💡 :karlcow]

Ah thanks Rohan. No trouble.
I can try to contact them directly with hope the customer service will reply.
http://customerservice.starbucks.com/app/contact/ask_starbucks_website/

Thanks Again. :)

Comment 12

[Rohan Singh]

Sure thing :) For what it's worth tickets that get filed there generally get a pretty prompt response. I don't have insight into the backlog or prioritization anymore though.

Comment 13

[Karl Dubost💡 :karlcow]

Contacted.

Comment 14

[Karl Dubost💡 :karlcow]

Some progress

> Thank you for alerting us to the problem on the Starbucks.com website. 
> I will forward this information to the IT team her at Starbucks.

Comment 15

[Karl Dubost💡 :karlcow]

This is FIXED! Yeah!

Comment 16

[Janet Swisher]

Works for me too.