754697 - [Tablet] - Gmail features fail to load - loss of functionality

Status: RESOLVED WORKSFORME

(Web Compatibility :: Site Reports, defect)

Description

[Bill Wheeler]

User Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:11.0) Gecko/20120313 Firefox/11.0
Build ID: 20120313180949

Steps to reproduce:

Went to https://gmail.google.com.  


Actual results:

The web interface took a long time to load and I finally received an Error screen:  Some Gmail features have failed to load due to an Internet connectivity problem.  If this problem persists, try reloading the page, or using the basic HTML version."  After I clicked "OK" the web page was loaded but the scroll bars were not available.  I have three panes in the Gmail web UI; Query: Starred; Query: <different Gmail box>; native Inbox.  Running 15.0a1


Expected results:

Web interface loaded fine through native browser.

Comment 1

[Aaron Train [:aaronmt]]

WFM, across my spectrum of devices over WiFi. Sounds like a server issue or a timeout and the page didn't fully load.

Comment 2

[Bill Wheeler]

Screen works fine on 15.0a1 on Windows 7 64-bit but continue to have problems using Android 4.0.3 using Transformer Prime.  GMail interface does not fully load and/or takes a long time to load on many web pages (will work on trying to identify common thread).  

Network connectivity is fine.  Confirmed that page loads OK using native browser w/o issue.

Comment 3

[Aaron Train [:aaronmt]]

Ok. The key here is tablets. Gmail loads the desktop interface when they sniff out the 'tablet' keyword in our user-agent. Browsing around Gmail, I now see this dialog.

Ideally we want to get the optimized tablet interface here.

Comment 4

[Bill Wheeler]

The Facebook page loads a different start page than the native browser.  I don't know if that is by design or not but it is a bit confusing (with multiple languages on the same page). I was able to login into the page however.

Comment 5

[Lawrence Mandel [:lmandel] (use needinfo)]

- for k9o as Tablets are out of scope.

Comment 6

[Karl Dubost💡 :karlcow]

Could someone explains what is not working and how?
Thanks.

Comment 7

[Mike Taylor [:miketaylr]]

Attachment: Screen Shot 2013-10-25 at 12.07.42.png

Could someone verify that we're still getting the desktop site? I just spoofed the UA string on desktop and get something different now. Unfortunately my only tablet has the Mobile token, not the Tablet token in the UA string.

Comment 8

[Karl Dubost💡 :karlcow]

Aaron is still an issue?

Comment 9

[Mike Taylor [:miketaylr]]

I'm not able to reproduce the errors, but we are still getting the Desktop version of the site. It's basically unusable on my slow Kindle Fire. :/

Have we requested the tablet version be served to Firefox for Android users on tablet?

Comment 10

[Karl Dubost💡 :karlcow]

I didn't contact them yet. I wanted to be sure that the bug is still there. 
I will do that know. :)

Comment 11

[Karl Dubost💡 :karlcow]

Thanks mike. I contacted Alex at Google.

Comment 12

[Karl Dubost💡 :karlcow]

1. Faking the user agent on desktop to be "Mozilla/5.0 (Tablet; rv:30.0) Gecko/30.0 Firefox/30.0"
2. Creating a window with inner set 1024x768
3. Entering https://mail.google.com/ 

We are redirected to a usable version of https://mail.google.com/mail/u/0/?pli=1#inbox

Same with "Mozilla/5.0 (Android; Tablet; rv:30.0) Gecko/30.0 Firefox/30.0"


Could someone check on a real device? Aaron?

If solved, let's close.