762868 - Large text files are not printed entirely

Status: RESOLVED DUPLICATE of bug 717178

(Core :: Printing: Output, defect)

Description

[Simona Badau, Desktop QA]

Mozilla/5.0 (Windows NT 6.1; WOW64; rv:15.0) Gecko/20120607 Firefox/15.0a2

Large text files are not entirely printed. The Printing dialog gets stuck at 96%.  

Reproducible: always

Steps to reproduce:
1. Open and Print:
http://mozqa.com/data/firefox/awesome_bar/diff.txt

Expected results:
After selecting to print, a hard copy output of a text file should appear.

Actual result:
The printer dialog shows that the loading progress gets to 96% but does not reach 100%. The document is not entirely printed, from 75 pages only 72 got printed.

Comment 1

[u279076]

Can you confirm if this happens in other browsers, platforms, and Firefox versions?

Comment 2

[Simona Badau, Desktop QA]

Attachment: Screenshot of the Printing dialog

Mozilla/5.0 (Windows NT 6.1; WOW64; rv:2.0.1) Gecko/20100101 Firefox/4.0.1
The document is entirely printed from Firefox 4.0.1 and Chrome 19.0.1084.52 m :

Mozilla/5.0 (Windows NT 6.1; WOW64; rv:15.0) Gecko/20120611 Firefox/15.0a2
On the latest Aurora build the Printing dialog gets stuck at 96% (I waited for 15 minutesex and it didn't reached 100%). Nt, when I canceled the printing process from the browser's Printing dialog window and  from the Printer's queue dialog window (Control Panel > Hardware and Sound > Devices and Printers) the printing started but only 72 pages out of 75 got printed. 
Attached a screenshot with the stuck Printing dialog.

Comment 3

[u279076]

Simona, can you please work on a regression range for this bug?

Comment 4

[Alice0775 White]

Regression window(m-i)
Works:
http://hg.mozilla.org/integration/mozilla-inbound/rev/7e132eee5650
Mozilla/5.0 (Windows NT 6.1; WOW64; rv:9.0a1) Gecko/20110914 Firefox/9.0a1 ID:20110914103830
Fails:
http://hg.mozilla.org/integration/mozilla-inbound/rev/c614dabf94e2
Mozilla/5.0 (Windows NT 6.1; WOW64; rv:9.0a1) Gecko/20110914 Firefox/9.0a1 ID:20110914115129
Pushlog:
http://hg.mozilla.org/integration/mozilla-inbound/pushloghtml?fromchange=7e132eee5650&tochange=c614dabf94e2

Suspected:
fec42fae34a7	Adrian Johnson — Bug 454532. cairo: Print as Unicode. r=jrmuizel

Comment 5

[u279076]

Thanks Alice!

Comment 6

[Mihaela Velimiroviciu (:mihaelav)]

Reproducible on WIn 7 32 bit, too. Moreover, canceling the progress freezes Firefox (only window resize works, but with painting issues).

Comment 7

[Mihaela Velimiroviciu (:mihaelav)]

(In reply to Mihaela Velimiroviciu [QA] from comment #6)
> Reproducible on WIn 7 32 bit, too. Moreover, canceling the progress freezes
> Firefox (only window resize works, but with painting issues).

Used Firefox 15 beta 2 Built from http://hg.mozilla.org/releases/mozilla-beta/rev/c4a261f734bc

Comment 9

[Mihaela Velimiroviciu (:mihaelav)]

"Print to file" has the same result.

Comment 10

[u285178]

If disabling hardware acceleration fixes the problem it is a duplicate of bug 717178.

Comment 11

[Paul Silaghi, QA [:pauly]]

(In reply to Adrian Johnson from comment #10)
> If disabling hardware acceleration fixes the problem it is a duplicate of
> bug 717178.

I confirm.