764927 - Flash player 11.3.300.257 resets audio volume settings in windows 7

Status: RESOLVED WORKSFORME

(Core Graveyard :: Plug-ins, defect)

Description

[sunrise.beast]

User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:13.0) Gecko/20100101 Firefox/13.0
Build ID: 20120601045813

Steps to reproduce:

Updated Flash Player with its auto-update


Actual results:

Now, in this version, it looks like Flash Player starts its own process. I've lowered the volume for it in Wondows 7 audio mixer, but it resets from time to time, and Flash starts to output its audio at maximum volume.


Expected results:

Previously I was able to set up the volume level for Firefox's plugin-container once, and it worked for all Flash.

Comment 1

[Marcia Knous [:marcia]]

sunrise_beast: Can you give us an example site where you see this audio issue? Is it happening on all sites or only certain sites?

Comment 2

[sunrise.beast]

(In reply to Marcia Knous [:marcia] from comment #1)
> sunrise_beast: Can you give us an example site where you see this audio
> issue? Is it happening on all sites or only certain sites?

This happens on all sites with Flash, for example, on youtube. The volume settings reset every time Flash reloads its process, for exemple, when I close the browser and open it again, or when I don't use Flash for a period of time.

Comment 3

[Michael Rollins]

I see his behaviour as well - exactly as sunrise.beast described.

Flash version: 11.3.300.262
User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:13.0) Gecko/20100101 Firefox/13.0.1

Flash player shows as "Adobe Flash Player 11.3 r300" in the volume mixer.

Comment 4

[werbung_newsletter]

same for me: 11.3.300.262
Firefox 13.0.1

Comment 5

[sunrise.beast]

Same behavior in Firefox v 14.0.1

Comment 6

[Matthias Versen [:Matti]]

IS this still an issue with newer flash versions and did you reported this to Adobe ?

Comment 7

[sunrise.beast]

(In reply to Matthias Versen (Matti) from comment #6)
> IS this still an issue with newer flash versions and did you reported this
> to Adobe ?

Yes, it's still an issue for Firefox 17.0.1 and Flash Player 11.5.502.135
I reported this to Adobe as well, but they rejected the report.

Comment 8

[jdusenberry]

Also have this problem, Adobe knows about it and seems to have decided it is a firefox problem and closed the bug page as a third party issue as it only occurs in Firefox

This is the bug page on Adobe showing more info on the bug and listed ass closed. but still getting reports as of a few days ago

https://bugbase.adobe.com/index.cfm?event=bug&id=3210127

Comment 9

[tera_nova]

This bug seems to have been resolved on the latest Adobe flash 11.7 beta

Comment 10

[kevin norman]

I am having this problem too. Looking forward to next flash release as noted above.

Comment 11

[ross]

This is still a problem in Firefox 37 with Flash player 16.0.0.305. Whatever fix Adobe may have had has most certainly regressed, or it was never fixed in the first place. I have the same problem as everyone else. The Windows volume control for the Flash plugin will randomly reset to a default value. For me, it resets to a step louder than mute.

Comment 12

[ross]

Also should mention I've seen this happen on Windows 7 and Windows 8.1.

Comment 13

[Abe - QA (:Abe_LV)]

User Agent 	Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:46.0) Gecko/20100101 Firefox/46.0
Version 	46.0a1
Build ID 	20160112030207
Channel 	nightly

Thank you for taking time to report this.
Are you still able to reproduce this in the latest version ? I cannot reproduce in the current version.

Comment 14

[Abe - QA (:Abe_LV)]

It is not reproducible. Closing this as works for me.
Please feel free to reopen this bug if it still reproduces in the latest versions. Thanks