773236 - On Windows Vista Flash content is white after exiting Full Screen

Status: RESOLVED INCOMPLETE

(External Software Affecting Firefox Graveyard :: Flash (Adobe), defect)

Description

[Simona Badau, Desktop QA]

Mozilla/5.0 (Windows NT 6.0; rv:14.0) Gecko/20100101 Firefox/14.0
Shockwave Flash: 11.3.300.265

On Hulu the Flash content is white after exiting Full Screen mode. Issue is not reproducible on Firefox if the protected mode is disabled. I could only reproduce this on Windows Vista.

Reproducible: always

Prerequisites: Make sure that Flash protected mode is enabled (http://forums.adobe.com/thread/1018071?tstart=0)
Steps to reproduce:
1. Navigate to http://www.hulu.com/
2. Play any video of your choice and click on the Full Screen button
3. Exit Full Screen

Expected results:
Full Screen is exited without any issues, flash content is properly displayed.

Actual results:
When exiting Full Screen mode the flash content is white for a second, after that the flash content is properly displayed.

Comment 1

[smadayag]

i'm not able to reproduce on a windows vista ultimate box 11.3.200.265 Firefox 13.0.1.  is this a regression in firefox 14?

Comment 2

[Simona Badau, Desktop QA]

I could also reproduce this issue on Firefox 9.0.1 and on Firefox 13.0.1 on two different Vista machines (so it's not a regression).

Please note that the issue is not reproducible for me either, if the protected mode is disabled. 

Reproducible also with the following Flash Versions:
- 11.3.300.262
- 11.3.300.257

Not reproducible with Flash 11.2.202.233.

Comment 3

[smadayag]

you are able to reproduce on all of your vista configs?  can you give me the specs for the the 2 machines?  thanks...

Comment 4

[Alex Keybl [:akeybl]]

(In reply to Simona B [QA] from comment #2)
> I could also reproduce this issue on Firefox 9.0.1 and on Firefox 13.0.1 on
> two different Vista machines (so it's not a regression).
> 
> Please note that the issue is not reproducible for me either, if the
> protected mode is disabled. 
> 
> Reproducible also with the following Flash Versions:
> - 11.3.300.262
> - 11.3.300.257
> 
> Not reproducible with Flash 11.2.202.233.

Simona/Juan - do you have the specs Sal requested?

Comment 5

[Simona Badau, Desktop QA]

Attachment: DxDiag for Vista 32-bit

I attached the dxdiag for both Vista machines where I reproduced the issue.

Comment 6

[Simona Badau, Desktop QA]

Attachment: DxDiag for Vista 64-bit

Comment 7

[Simona Badau, Desktop QA]

Mozilla/5.0 (Windows NT 6.0; rv:15.0) Gecko/20100101 Firefox/15.0

This issue reproduced on my machine using Firefox 15 beta 3 with Flash 11.3.300.268 and Flash 11.4.400.252.

Comment 8

[smadayag]

would you mind to try a driver update @ http://www.nvidia.com/object/win7-winvista-32bit-301.42-whql-driver.html?  thanks...

Comment 9

[Simona Badau, Desktop QA]

(In reply to smadayag from comment #8)
> would you mind to try a driver update @
> http://www.nvidia.com/object/win7-winvista-32bit-301.42-whql-driver.html? 
> thanks...

No updates are available, my driver version already is 301.42 WHQL.

Comment 10

[Giovanny Gongora [:gioyik]]

I can reproduce this Bug on Windows Vista 32 and 64 bits and Windows 7 32 and 64 bits with Firefox 15.0 beta 4 with those versions of Flash 11.3.300.262 - 11.3.300.257 and with 11.4 beta 2 all is running Ok! No problem with that version of Flash, so is the version Flash the problem?

Comment 11

[Benjamin Smedberg]

Yes. I'm going to mark this WORKFORME, you can expect the Flash 11.4 release to fix it.

Comment 12

[Simona Badau, Desktop QA]

The issue is still randomly reproducible with Flash 11.4 beta. Please see the screen cast for more details:
http://screencast.com/t/8AhbKGj5rpVE

Comment 13

[Simona Badau, Desktop QA]

Mozilla/5.0 (Windows NT 6.0; rv:21.0) Gecko/20130127 Firefox/21.0
Build ID: 20130127031042

The issue is also randomly reproducible on the latest Nightly and Flash 11.5.502.146.

Comment 14

[Benjamin Smedberg]

I'm closing a lot of bugs which are filed as Adobe Flash bugs which are either irrelevant, not actionable, or not serious enough to track in the Mozilla bug tracker. For the most part, Flash bugs should be filed in Adobe bugbase, and we'll only track a few highly-critical issues in the Mozilla tracker.