[adbe 3298009] hang | NtUserSetFocus | mozilla::plugins::PluginInstanceChild::WinlessHandleEvent




7 years ago
6 years ago


(Reporter: marcia, Unassigned)


({hang, reproducible})

17 Branch
Windows Vista
hang, reproducible

Firefox Tracking Flags

(Not tracked)


(Whiteboard: [Flash-11.3], crash signature)


(1 attachment)

Created attachment 643664 [details]
Information from DirectX Diagnostic

This bug was filed from the Socorro interface and is 
report bp-17e9575b-6682-4deb-9ae3-002542120718 .

Seen while testing Flash 11.3.300.265 on Vista


1. Load http://vimeo.com/ and select one of the videos to play on the front page.
2. Using the Ctrl Key, switch the video to full screen mode.
3. Eventually the screen will hang
4. I get a crash in OOOP 100% of the time on this machine and the browser/plugin pairs are the same.

The attachment has the graphic card information from the machine.  Processor is Intel Pentium R CPU 2.80GHz with 2 GB RAM/32 Bit OS
tracking-firefox15: --- → ?


7 years ago
Keywords: crash → hang
Whiteboard: [Flash-11.3]
I can't find this signature in 15.0b1 - and it seems like you were on 17 when this happened.  Why should we be considering tracking this for 15?
I believe this happens on beta as well, but I can check the machine in the lab. We were testing with nightly since the patch is in that build to get better stack information.
Sal/Jeromie - still low volume but a reproducible hang, want to make sure it's on your radar.
tracking-firefox15: ? → ---

Comment 5

7 years ago
thanks alex.  our internal bug, #3298009, has been sent to the video team for review...
Summary: hang | NtUserSetFocus | mozilla::plugins::PluginInstanceChild::WinlessHandleEvent → [adbe 3298009] hang | NtUserSetFocus | mozilla::plugins::PluginInstanceChild::WinlessHandleEvent
I've been tying to reproduce this crash using the latest Flash version.

Marcia, could you please tell me what do you mean by switch the video to full screen mode by using the Ctrl key? 

The only crash I get switching the video into full screen mode (using the 'F' key or the button) is different by the crash signature related to this bug:

Comment 7

6 years ago
only 1 occurrence in the last 3 weeks.  our internal bug#3286863 was marked fixed in FP 11.4, Dolores.  FP 11.4.402.265 shipped 8/21.  closing.
Last Resolved: 6 years ago
Resolution: --- → FIXED
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