781198 - Frequent Intel graphics driver crash after updating drivers [@ igd10umd32.dll@0x48dfe1]

Status: RESOLVED INCOMPLETE

(Core :: Graphics, defect)

Description

[Ed Morley [:emorley]]

This bug was filed from the Socorro interface and is 
report bp-ba422d03-dd93-46e2-9f46-a05342120807 .
============================================================= 

Keep on getting these on my MoCo laptop:
bp-ba422d03-dd93-46e2-9f46-a05342120807
bp-783dba86-d6c6-4560-8228-744432120803
bp-1e424fe6-3cab-47ff-9f7d-114bf2120727

Started after using the Lenovo updater to update the drivers for the gfx card.

Lenovo ThinkPad W520
Hybrid Intel HD Graphics 3000 + nVidia Quadro 1000M

{
  Graphics

        Adapter Description
        Intel(R) HD Graphics 3000

        Vendor ID
        0x8086

        Device ID
        0x0126

        Adapter RAM
        Unknown

        Adapter Drivers
        igdumd64 igd10umd64 igd10umd64 igdumd32 igd10umd32 igd10umd32

        Driver Version
        8.15.10.2696

        Driver Date
        3-19-2012

        Adapter Description (GPU #2)
        NVIDIA Quadro 1000M

        Vendor ID (GPU #2)
        0x10de

        Device ID (GPU #2)
        0x0dfa

        Adapter RAM (GPU #2)
        2048

        Adapter Drivers (GPU #2)
        nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um

        Driver Version (GPU #2)
        8.17.12.7658

        Driver Date (GPU #2)
        3-4-2012

        Direct2D Enabled
        true

        DirectWrite Enabled
        true (6.1.7601.17789)

        ClearType Parameters
        ClearType parameters not found

        WebGL Renderer
        Blocked for your graphics card because of unresolved driver issues.

        GPU Accelerated Windows
        1/1 Direct3D 10

        AzureCanvasBackend
        direct2d

        AzureFallbackCanvasBackend
        cairo

        AzureContentBackend
        direct2d
}

Comment 1

[Ed Morley [:emorley]]

bp-b964ecee-da4b-47d1-b032-4b8e72120809

Comment 2

[Ed Morley [:emorley]]

bp-177ea21f-771c-4352-9923-cd3e32120810

Comment 3

[Benoit Jacob [:bjacob] (mostly away)]

At least it's divide by zero, so it's not security sensitive.

Stacks are not useful here... but since you can reproduce, maybe you could reproduce in a debugger?

Comment 4

[Ed Morley [:emorley]]

bp-59b9ff7a-2c8c-4f82-ae40-660612120815

Will see if I can catch this in a debugger over the weekend (just infrequent enough to be a pain to try and reproduce on demand).

Comment 5

[Ed Morley [:emorley]]

bjacob: This one has a different stack - is it any more useful?

bp-ab20ea79-1391-424c-8af2-f53e42120817

Comment 6

[GMA]

Ed, Intel released new 9.17.10.3062 drivers for Sandy Bridge HD3000. Can you try and test these drivers? I'm not sure if it will install though due to stupid checks by the Intel installer. You might have to uninstall the Lenovo version of the Intel graphics driver first.

http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&ProdId=3319&DwnldID=22628

Comment 7

[Ed Morley [:emorley]]

Thank you for the heads up on the newer drivers :-)

I've since reformatted and am running Win8 with discrete graphics only selected in the BIOS (nVidia Quadro), since Optimus continually gave me problems. I'll have to switch back and install those drivers to test, but given the fun and games I've had when changing from Optimus and back in the past (with BSODs, breaking multi-monitor when docked etc), I'll need to find a time window where I can play about properly.