782052 - Battle.net login box does not load using any firefox UA string

Status: RESOLVED WORKSFORME

(Web Compatibility :: Site Reports, defect)

Description

[Danial Horton]

User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:16.0) Gecko/16.0 Firefox/16.0
Build ID: 20120809042008

Steps to reproduce:

navigated to http://sea.battle.net/sc2/en/
clicked logon


Actual results:

logon box appeared blank


Expected results:

username and password text area's should have appeared


I tested user agents back to 3.6's and none worked
Forcing an IE user agent did work.

I don't expect much from a company that doesn't support upper case characters for passwords, but his is just stupid.  Does anyone have a contact for their site staff?

trying to contact through their forums will just get me butting heads against poorly educated forum moderators who take everything blizzard decree's as gospel.

Comment 1

[Jim Jeffery not reading bug-mail 1/2/11]

Using the WebConsole for the login pop-up box I find:

X-App:loginVary:Accept-EncodingTransfer-Encoding:chunkedServer:ApachePragma:no-cacheKeep-Alive:timeout=10, max=4000Expires:Thu, 01 Jan 1970 00:00:00 GMTDate:Sun, 12 Aug 2012 12:19:07 GMTContent-Type:application/xhtml+xml;charset=UTF-8Content-Language:en-USContent-Encoding:gzipConnection:Keep-AliveCache-Control:no-cache, no-store

NOTE: the no-cache, no-store 

This is coming from their server and Firefox will therefore not store login information respecting the instructions sent from the server.  

I believe this bug is INVALID, due to performing 'as designed'.

Comment 2

[Danial Horton]

Attachment: default user agent

Comment 3

[Danial Horton]

Attachment: overriden to Mozilla/5.0 (compatible; MSIE 9.0; Windows NT 6.1; WOW64; Trident/5.0)

Comment 4

[David Quintana]

(In reply to Jim Jeffery not reading bug-mail 1/2/11 from comment #1)
> This is coming from their server and Firefox will therefore not store login
> information respecting the instructions sent from the server.  
> 
> I believe this bug is INVALID, due to performing 'as designed'.

He didn't complain about the boxes not storing data. He complained about there being no boxes AT ALL in the login "popup".

When I load it here, it shows the login box using a Flash object. With flash disabled, it redirects to: https://sea.battle.net/login/en/?ref=http://sea.battle.net/sc2/en/&app=com-sc2

Both the Flash object (popup) and the other page (redirect) seem to show up fine for me.

Comment 5

[David Quintana]

Sorry my mistake, it's not a flash object, it's an embedded <object> with html inside, not flash-

Comment 6

[Danial Horton]

retried it in nightly

working there

Broken in Release, Beta and Aurora

Comment 7

[Danial Horton]

http://us.battle.net/wow/en/forum/topic/5235711971

So it works for some in Aurora, but its not for me or the people in that url

Comment 8

[Karl Dubost💡 :karlcow]

Firefox 32.0.3
Clean Profile 
working for me.