Closed Bug 785303 Opened 13 years ago Closed 13 years ago

Kerio Connect Task list not visible in Lightning after Kerio update to version 7.4.3

Categories

(Calendar :: Lightning Only, defect)

Product:
Calendar
Component:
Lightning Only
Version:
Lightning 1.7
Type:
defect
Priority:
Not set
Severity:
normal

Tracking

(Not tracked)

Status:
RESOLVED INVALID

People

(Reporter: info, Unassigned)

Details

User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_6_8) AppleWebKit/534.57.2 (KHTML, like Gecko) Version/5.1.7 Safari/534.57.2 Steps to reproduce: My company upgraded our Kerio Connect Mail server to the latest release which now is 7.4.3. The July release of Kerio Connect 7.4.2 made creation of Tasks in Lightning and iCal impossible. A bug was filed with Kerio regarding iCal Task support. Now with 7.4.3 the iCal users are able to create/edit tasks again, but the lightning users which did see theirs tasks at least with 7.4.2 are with 7.4.3 not even able to see the task list anymore. Actual results: Lightning works perfectly with the Kerio Connect 7.4.3 calendar, but the tasks are no longer shown in Lightning. Expected results: The task list should be shown in Lightning and it must be possible to perform CRUD operation on the tasks.
From what you're describing it sounds like the changes made on the Kerio Connect side are causing the problem. Are there any errors shown in Tools -> Error Console?
Well I just checked. Cleaned the log, and restarted Thunderbird with Lightning. There are warnings and errors, but they are rather related to the RSS feedburner. Nothing related to IMAP task folder not accessible or so... neither calendar CalDAV or so reports an error. I'm technically not a novice. If you tell me what I should do - I can do it. Is it possible to increase the log level for lightning? Can loading of the task list be traced or something? Just let me know. Thanks for helping.
(In reply to Michael Krüger from comment #2) > Is it possible to increase the log level for lightning? In the Thunderbird Preferences window, Advanced, General tab, click the Config Editor button. Set the preferences "calendar.debug.log" and "calendar.debug.log.verbose" to true, then restart Thunderbird.
Well did that - but it seems no error, warning or something else is logged to the Error Console. The text edit field below the task list which I could use to enter a new task, just says "Please chose a calendar that supports tasks." (at least I guess that, mine shows the message in German ;-) ) So a test with the mail server must let Lightning assume that the backend simply doesn't support tasks. This is wrong since they work with iCal. More I can test?
In the debug information messages look for the received supported-calendar-component-set. It tells Lightning what features the server supports. It could look like the following example if the server supports both events and tasks: > <C:supported-calendar-component-set xmlns:C="urn:ietf:params:xml:ns:caldav"> > <C:comp name="VEVENT"/> > <C:comp name="VTODO"/> > </C:supported-calendar-component-set>
Where do I find those debug information messages? They do not appear in the Error Console window...
No change after todays update to Lightning 1.7. So where do I get the debug information you have requested. As mentioned, its not in the Error Console.
Set the advanced preferences "calendar.debug.log" and "calendar.debug.log.verbose" to true and restart Thunderbird. Debug messages will show up as information messages in the Error Console, therefore check that the filter is set to "All" or "Messages" and not "Errors" or "Warnings".
Ok, missed on flag to set to true. Here it comes. Seems that now the vTODO is missing: <c:supported-calendar-component-set> <c:comp name="VEVENT"/> </c:supported-calendar-component-set> But how would the iCal clients then know that TODO/Task Lists are available?
Version: Lightning 1.6 → Lightning 1.7
I think iCal application works with calendar collections and Lightning works with calendars. For the subscribed calendar the Kerio server announces that only events are supported. Maybe tasks are subscribed as a different calendar that only supports tasks?
How iCal works - I do not know. All I know its works there. Some change with this new Kerio Update causes Lightning to not process Tasks anymore. I can see that Tasks are not offered via CalDAV anymore... hmm So what can we do?
I opened also a ticket with Kerio. I hope they fix it on their end... But Thunderbird/Lightning is not a supported frontend for them...
Well, seems that the nice people from Kerio are aware of this issue and actually willing to fix it since more people have raised the issue. So I guess we wave and smile and see if the next update will fix the issue on the server side. Thanks to all of you guys for being supportive.
In this case I will resolve this bug as invalid because it is a Kerio issue. If you have the URL of the corresponding item in the Kerio bug tracker system you could link it in the "See Also" field.
Status: UNCONFIRMED → RESOLVED
Closed: 13 years ago
Resolution: --- → INVALID
Well I would like to do that, but Kerio changed their support policy. There is no access to opened tickets anymore. Sorry.
Ah wait, if someone else is contacting Kerio. They told me their internal tracking number is: # 75064
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