Closed Bug 788032 Opened 8 years ago Closed 5 years ago
Confusing UI for setting up with an existing username and password
I just walked a user through sync setup on IRC, and it was a pretty confusing affair. They had an existing username/password for services.moz.com but had not successfully set up sync on a device before. The flow we eventually worked out was the following: * Go to sync preference pane * Click on "I already have an account" * Click on "I don't have the device with me", which doesn't really match user intent at this point * Fill in username and password, but leave recovery key blank * Click on "I have lost my other device" link, which against doesn't match user intent * Click "Change recovery key" button * Dismiss some "unresponsive script" warnings * It works! But it's not obvious that it has started working. At pretty much every step, it was not obvious what the next step should be. I guess this flow is not really designed for "have an account but have never set up a device before". There may be a better way to do it for such a case, but this the only one I could find. I'm attaching the IRC log for reference. We also hit some UI strangeness e.g. unresponsive buttons which I will put into separate bugs.
I'd like to add that I can successfully log into the mozilla syc service site (https://services.mozilla.com/) and yesterday I was able to sync my Android device with Aurora on my desktop. But today when I open aurora I see a yellow bar at the bottom of the window with this message: "Sync encountered an error while syncing: Incorrect account name or password. Sync will automatically retry this action. ((Preferences))"
The old sync system has been shut down, this bug is no longer relevant
Status: NEW → RESOLVED
Closed: 5 years ago
Resolution: --- → WONTFIX
Component: Firefox Sync: UI → Sync
Product: Cloud Services → Firefox
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