789700 - crash in vmsfdmff.dll@0x572. with Free Download Manager 1.5.7.6 and below

Status: RESOLVED FIXED

(Firefox :: Extension Compatibility, defect)

Description

[Scoobidiver (away)]

It's #118 top browser crasher in 15.0 and #29 in 15.0.1.

Here are correlations in 15.0:
  vmsfdmff.dll@0x5728|EXCEPTION_ACCESS_VIOLATION_EXEC (63 crashes)
    100% (63/63) vs.   0% (109/85590) vmsfdmff.dll
        100% (63/63) vs.   0% (105/85590) 1260.0.0.0
  vmsfdmff.dll@0x5728|EXCEPTION_ACCESS_VIOLATION_EXEC (63 crashes)
     98% (62/63) vs.   0% (115/85590) [e-mail]
         98% (62/63) vs.   0% (109/85590) 1.5.7.5

Signature 	vmsfdmff.dll@0x5728 More Reports Search
UUID	355d7a8b-b3c1-4336-940b-deca52120908
Date Processed	2012-09-08 07:01:52
Uptime	320
Last Crash	5.6 minutes before submission
Install Age	58.5 minutes since version was first installed.
Install Time	2012-09-08 05:01:29
Product	Firefox
Version	15.0.1
Build ID	20120905151427
Release Channel	release
OS	Windows NT
OS Version	5.1.2600 Service Pack 3
Build Architecture	x86
Build Architecture Info	AuthenticAMD family 16 model 5 stepping 3
Crash Reason	EXCEPTION_ACCESS_VIOLATION_READ
Crash Address	0xffffffff8370bf59
User Comments	Срывы пир попытке загрузки книги
App Notes 	
AdapterVendorID: 0x10de, AdapterDeviceID: 0x1245, AdapterSubsysID: 00000000, AdapterDriverVersion: 6.14.12.8558
D3D10 Layers? D3D10 Layers- D3D9 Layers? D3D9 Layers+ 
EMCheckCompatibility	True
Adapter Vendor ID	0x10de
Adapter Device ID	0x1245
Total Virtual Memory	2147352576
Available Virtual Memory	1721196544
System Memory Use Percentage	46
Available Page File	3370094592
Available Physical Memory	1158504448

Frame 	Module 	Signature 	Source
0 		@0x8370bf59 	
1 	vmsfdmff.dll 	vmsfdmff.dll@0x5728 	
2 	vmsfdmff.dll 	vmsfdmff.dll@0x38f6 	
3 	vmsfdmff.dll 	vmsfdmff.dll@0x3f69 	
4 	xul.dll 	NS_InvokeByIndex_P 	xpcom/reflect/xptcall/src/md/win32/xptcinvoke.cpp:70
5 	xul.dll 	XPCWrappedNative::CallMethod 	js/xpconnect/src/XPCWrappedNative.cpp:2442
6 	xul.dll 	XPC_WN_CallMethod 	js/xpconnect/src/XPCWrappedNativeJSOps.cpp:1500
7 	mozjs.dll 	js::InvokeKernel 	js/src/jsinterp.cpp:313
8 	mozjs.dll 	js::Interpret 	js/src/jsinterp.cpp:2515
9 	mozjs.dll 	js::InvokeKernel 	js/src/jsinterp.cpp:329
10 	mozjs.dll 	js::Invoke 	js/src/jsinterp.cpp:361
11 	mozjs.dll 	JS_CallFunctionValue 	js/src/jsapi.cpp:5549
12 	xul.dll 	nsXPCWrappedJSClass::CallMethod 	js/xpconnect/src/XPCWrappedJSClass.cpp:1474
13 	xul.dll 	XPCVariant::`scalar deleting destructor' 	
14 	xul.dll 	nsJSEventListener::HandleEvent 	dom/src/events/nsJSEventListener.cpp:141
15 	xul.dll 	nsEventListenerManager::HandleEventInternal 	content/events/src/nsEventListenerManager.cpp:868
16 	xul.dll 	nsEventTargetChainItem::HandleEventTargetChain 	content/events/src/nsEventDispatcher.cpp:317
17 	xul.dll 	nsEventDispatcher::Dispatch 	content/events/src/nsEventDispatcher.cpp:643
18 	xul.dll 	DocumentViewerImpl::LoadComplete 	layout/base/nsDocumentViewer.cpp:1023
19 	xul.dll 	nsDocShell::EndPageLoad 	docshell/base/nsDocShell.cpp:6239
....

More reports at:
https://crash-stats.mozilla.com/report/list?signature=vmsfdmff.dll%400x5728

Comment 1

[Jorge Villalobos [:jorgev] (he/him)]

I tried to contact the FDM people through their contact form.

Comment 2

[Scoobidiver (away)]

It's #22 top browser crasher in 15.0.1.

It seems to be fixed in FDM 1.5.7.6:
     99% (376/378) vs.   0% (669/145242) [e-mail]
          0% (0/378) vs.   0% (1/145242) 1.3.4
          0% (0/378) vs.   0% (13/145242) 1.5.5
          0% (0/378) vs.   0% (4/145242) 1.5.7.4
         99% (376/378) vs.   0% (650/145242) 1.5.7.5
          0% (0/378) vs.   0% (1/145242) 1.5.7.6

Comment 3

[Alervd]

HI!
FDM extension crashed when a user tried to enter URL of a file (not a web page) into the address bar. 
This bug was fixed.

Comment 4

[Scoobidiver (away)]

(In reply to Alervd from comment #3)
> This bug was fixed.
It seems so according to correlations per extension version in 16.0.2:
  vmsfdmff.dll@0x5728|EXCEPTION_ACCESS_VIOLATION_EXEC (152 crashes)
     99% (151/152) vs.   0% (407/153951) [e-mail]
          0% (0/152) vs.   0% (15/153951) 1.5.5
          0% (0/152) vs.   0% (5/153951) 1.5.7.4
         99% (151/152) vs.   0% (383/153951) 1.5.7.5
          0% (0/152) vs.   0% (4/153951) 1.5.7.6

Comment 5

[Scoobidiver (away)]

Version 1.5.7.6 is not released: https://addons.mozilla.org/firefox/addon/free-download-manager-plugin/

It's #3 top browser crasher in 17.0.

Comment 6

[Lukas Blakk [:lsblakk] use ?needinfo]

Sent an email to alervd asking about the update release timeline.

Comment 7

[Jorge Villalobos [:jorgev] (he/him)]

Since version 1.5.7.6 hasn't been uploaded to AMO yet, we have decided to block version 1.5.7.5.

@Alervd: please submit your update to AMO as soon as possible, so less users run into this block and have problems with it.

This is now blocked: https://addons.mozilla.org/en-US/firefox/blocked/i216

Comment 8

[u279076]

(In reply to Jorge Villalobos [:jorgev] from comment #7)
> This is now blocked: https://addons.mozilla.org/en-US/firefox/blocked/i216

Confirmed.

Comment 9

[Robert Kaiser]

(In reply to Jorge Villalobos [:jorgev] from comment #7)
> This is now blocked: https://addons.mozilla.org/en-US/firefox/blocked/i216

I take it this is across versions, so this fixed 17 as well. And I don't see any crashes in this DLL in the top 300 for 17.0.1 now.

Comment 10

[Alervd]

HI!
We updated our plugin on Mozilla add-ons store and waiting for the approve. 
(https://addons.mozilla.org/ru/firefox/addon/free-download-manager-plugin/)

Comment 11

[Scoobidiver (away)]

It's not fixed with the latest version. Thus, it's #79 top browser crasher in 17.0.1, #24 in 18.0b4 and #52 in 19.0a2.
Here are correlations per FDM version in 17.0.1
  vmsfdmff.dll@0x5728|EXCEPTION_ACCESS_VIOLATION_EXEC (217 crashes)
    100% (217/217) vs.   0% (439/137885) [e-mail]
          0% (0/217) vs.   0% (7/137885) 1.5.5
          0% (0/217) vs.   0% (3/137885) 1.5.7.4
          2% (5/217) vs.   0% (10/137885) 1.5.7.5
         98% (212/217) vs.   0% (419/137885) 1.5.7.6

Comment 12

[Alervd]

HI!
Can you send memory dump file to bugs @ freedownloadmanager.org so we could analyze the reason of these crashes?

Comment 13

[Marcia Knous [:marcia]]

Alervd: We cannot send the memory dump in an email. You or someone else would have to come in to one of the Mozilla offices in order to be able to see it.

(In reply to Alervd from comment #12)
> HI!
> Can you send memory dump file to bugs @ freedownloadmanager.org so we could
> analyze the reason of these crashes?

Comment 14

[Alervd]

HI!

This stack trace does not look good according to our MAP file:

1 	vmsfdmff.dll 	vmsfdmff.dll@0x5728 	
2 	vmsfdmff.dll 	vmsfdmff.dll@0x38f6 	
3 	vmsfdmff.dll 	vmsfdmff.dll@0x3f69 

2nd and 3d - are OK, but the 1st one - something strange...

But we analyzed code related to (3) and (2) and fixed some potential crash bugs.
We plan to release the new version today or in a few days.

Comment 15

[Alervd]

Yes, this bug must be fixed now.

Comment 16

[Jorge Villalobos [:jorgev] (he/him)]

Are you going to submit the new version to addons.mozilla.org?

Comment 17

[Alervd]

HI!
We've just updated it. Most of our users will update in 3-5 days approximately.
New version is 1.5.7.9.

Comment 18

[Marcia Knous [:marcia]]

This crash showed up on the explosive report today, so I guess users have not updated to the new version yet since the crashes are happening with 1.5.7.6.

Comment 19

[Scoobidiver (away)]

The latest version available on AMO is 1.5.7.6: https://addons.mozilla.org/firefox/addon/free-download-manager-plugin/

It's still correlated to the this version:
  vmsfdmff.dll@0x5729|EXCEPTION_ACCESS_VIOLATION_EXEC (138 crashes)
     99% (137/138) vs.   0% (666/137016) [e-mail]
          0% (0/138) vs.   0% (6/137016) 1.5.5
         99% (137/138) vs.   0% (379/137016) 1.5.7.6
          0% (0/138) vs.   0% (6/137016) 1.5.7.7
          0% (0/138) vs.   0% (275/137016) 1.5.7.9
  vmsfdmff.dll@0x5729|EXCEPTION_ACCESS_VIOLATION_READ (30 crashes)
    100% (30/30) vs.   0% (666/137016) [e-mail]
          0% (0/30) vs.   0% (6/137016) 1.5.5
        100% (30/30) vs.   0% (379/137016) 1.5.7.6
          0% (0/30) vs.   0% (6/137016) 1.5.7.7
          0% (0/30) vs.   0% (275/137016) 1.5.7.9

Comment 20

[Alervd]

New version of our extension was not accepted due to binary components (which exists in the old one too).

Comment 21

[Alervd]

New build number of vmsfdmff.dll is 1262 (so its version is 1262.0.0.0).
I can't find reports with this version of the module so I believe the bug was fixed.

Comment 22

[Scoobidiver (away)]

(In reply to Alervd from comment #21)
> New build number of vmsfdmff.dll is 1262 (so its version is 1262.0.0.0).
Confirmed also by correlations:
  vmsfdmff.dll@0x5729|EXCEPTION_ACCESS_VIOLATION_EXEC (138 crashes)
    100% (138/138) vs.   0% (526/137016) vmsfdmff.dll
        100% (138/138) vs.   0% (330/137016) 1260.0.0.0
          0% (0/138) vs.   0% (5/137016) 1261.0.0.0
          0% (0/138) vs.   0% (191/137016) 1262.0.0.0

> I can't find reports with this version of the module so I believe the bug
> was fixed.
Let's do that.