Closed Bug 796910 Opened 12 years ago Closed 11 years ago

Mozilla Firefox Not Responding

Categories

(Firefox :: Untriaged, defect)

Product:
Firefox
Component:
Untriaged
Version:
15 Branch
Platform:
x86_64
Windows 7
Type:
defect
Priority:
Not set
Severity:
critical

Tracking

()

Status:
RESOLVED DUPLICATE of bug 824952

People

(Reporter: tmptgr, Unassigned)

References

(
URL
)

Details

(Keywords: hang, perf)

Attachments

(9 files)

Mozilla Firefox Not Responding.png
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More thread stacks
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Firefox 17 hanging after restart by Mozilla's crash handler
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frozen Aurora 19.0.0.4716 stacks
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frozen_Aurora_19.0.0.4716_Threads.png
195.31 KB, image/png
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frozen_Aurora_19.0.0.4716_Performance.png
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Largest processes
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Aurora 19.0.0.4726 being very slow, firefox.exe stack from Process Explorer 15.22 on 64-bit Windows 7 Enterprise
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Aurora 19.0.0.4735 on 64-bit Windows 7 Enterprise. CPU Usage 40%, commit charge 46.5%, processes 77, physical usage: 80%.
40.52 KB, text/plain
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User Agent: Mozilla/5.0 (compatible; MSIE 9.0; Windows NT 6.1; WOW64; Trident/5.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; MS-RTC LM 8; .NET4.0C; .NET4.0E; InfoPath.3) Steps to reproduce: I was reading Slashdot and then opened a new tab for a Flash demo that played fine the first few times. Actual results: The entire browser froze up. Expected results: Ice and reload the offending tab(s) instead of forcing the user to kill and restart the whole frickin' browser.
Version 15.0.1.4631. Crashes are critical. Judging by the stack of the firefox.exe thread that's hogging a CPU core, the GC is stuck in a loop: mozjs.dll!JS_GetNaNValue+0x61 mozjs.dll!JS_SetGCParameterForThread+0x1b78f mozjs.dll!?StringIsArrayIndex@js@@YA_NPAVJSLinearString@@PAI@Z+0x1dc1 mozjs.dll!JS_SetGCParameterForThread+0x1ec05 mozjs.dll!JS_SetGCParameterForThread+0x1ed6e mozjs.dll!?js_DateGetYear@@YAHPAUJSContext@@PAUJSObject@@@Z+0x197 mozjs.dll!JS_TraceRuntime+0x1d5 mozjs.dll!JS_SetGCParameterForThread+0x1b78f mozjs.dll!?StringIsArrayIndex@js@@YA_NPAVJSLinearString@@PAI@Z+0x1dc1 mozjs.dll!JS_SetGCParameterForThread+0x1ec05 mozjs.dll!JS_SetGCParameterForThread+0x1ed6e mozjs.dll!js_AddRootRT+0x5f2 mozjs.dll!JS_TraceRuntime+0x1d5 mozjs.dll!JS_SetGCParameterForThread+0x1b78f mozjs.dll!?StringIsArrayIndex@js@@YA_NPAVJSLinearString@@PAI@Z+0x1dc1 mozjs.dll!JS_SetGCParameterForThread+0x1ec05 mozjs.dll!JS_SetGCParameterForThread+0x1ed6e mozjs.dll!JS_GetNaNValue+0x50 mozjs.dll!JS_SetGCParameterForThread+0x1b78f mozjs.dll!?StringIsArrayIndex@js@@YA_NPAVJSLinearString@@PAI@Z+0x1dc1 mozjs.dll!JS_SetGCParameterForThread+0x1ec05 mozjs.dll!JS_SetGCParameterForThread+0x1ed6e
Severity: normal → critical
Keywords: hang
Version: 12 Branch → 15 Branch
Mostly trying to clean up this thread: mozjs.dll!JS_GetNaNValue+0x61 mozjs.dll!JS_SetGCParameterForThread+0x1b78f mozjs.dll!?StringIsArrayIndex@js@@YA_NPAVJSLinearString@@PAI@Z+0x1dc1 mozjs.dll!JS_SetGCParameterForThread+0x1ec05 mozjs.dll!JS_SetGCParameterForThread+0x1ed6e mozjs.dll!JS_GetNaNValue+0x61 mozjs.dll!JS_SetGCParameterForThread+0x1b78f mozjs.dll!?StringIsArrayIndex@js@@YA_NPAVJSLinearString@@PAI@Z+0x1dc1 mozjs.dll!JS_SetGCParameterForThread+0x1ec05 mozjs.dll!JS_SetGCParameterForThread+0x1ed6e Killing the Flash plugin exe made the plugin container stop working, but the most occuring stack didn't change: mozjs.dll!JS_GetNaNValue+0x61 mozjs.dll!JS_SetGCParameterForThread+0x1b78f mozjs.dll!?StringIsArrayIndex@js@@YA_NPAVJSLinearString@@PAI@Z+0x1dc1 mozjs.dll!JS_SetGCParameterForThread+0x1ec05 mozjs.dll!JS_SetGCParameterForThread+0x1ed6e
Attached file More thread stacks —
Hangs are worse than crashes because they keep wasting resources. I hope these stacks are of any use and if not, please tell me how to improve them. Process Explorer using C:\Windows\system32\dbghelp.dll (version 6.1.7601.17514) and symbols path: SRV*I:\symbols*http://msdl.microsoft.com/download/symbols;SRV*I:\symbols*http://symbols.mozilla.org/firefox
Do you have a URL that exhibits this? If so, place it into the URL section of this bug. Could you try "Running the profiler"[1] in Nightly and provide the profile for analysis? Is your Flach plug-in updated[2]? 1| https://developer.mozilla.org/en-US/docs/Performance/Profiling_with_the_Built-in_Profiler#Running_the_profiler 2| http://www.mozilla.com/en-US/plugincheck/
Flags: needinfo?(tmptgr)
I regularly use the plugin check, and think i am using the most recent Flash (.278 or something). I don't have a specific URL, but just now it happened as i tried to post an image on Facebook: mozjs.dll!JS_GetNaNValue+0x61 mozjs.dll!JS_SetGCParameterForThread+0x1b78f mozjs.dll!JS_NewExternalString+0xb6d mozjs.dll!?StringIsArrayIndex@js@@YA_NPAVJSLinearString@@PAI@Z+0x1dc1 mozjs.dll!JS_SetGCParameterForThread+0x1ec05 mozjs.dll!JS_SetGCParameterForThread+0x1ed6e mozjs.dll!JS_TraceRuntime+0x18f mozjs.dll!JS_SetGCParameterForThread+0x1b78f mozjs.dll!JS_NewExternalString+0xb6d mozjs.dll!?StringIsArrayIndex@js@@YA_NPAVJSLinearString@@PAI@Z+0x1dc1 mozjs.dll!JS_SetGCParameterForThread+0x1ec05 mozjs.dll!JS_SetGCParameterForThread+0x1ed6e mozjs.dll!JS_InitClass+0xa31 mozjs.dll!JS_SetGCParameterForThread+0xf129 mozjs.dll!JS_TraceRuntime+0x18f mozjs.dll!JS_SetGCParameterForThread+0x1b78f mozjs.dll!JS_NewExternalString+0xb6d mozjs.dll!?StringIsArrayIndex@js@@YA_NPAVJSLinearString@@PAI@Z+0x1dc1 mozjs.dll!JS_SetGCParameterForThread+0x1ec05 mozjs.dll!JS_SetGCParameterForThread+0x1ed6e mozjs.dll!JS_SetGCParameterForThread+0xeed6 mozjs.dll!JS_TypeOfValue+0x8607 mozjs.dll!JS_SetGCParameterForThread+0x114de mozjs.dll!JS_TypeOfValue+0x8607 mozjs.dll!JS_TypeOfValue+0x8655 mozjs.dll!JS_SetGCParameterForThread+0x1905b mozjs.dll!JS_GetDebugMode+0x35d mozjs.dll!JS_SetGCParameterForThread+0x1b78f mozjs.dll!JS_NewExternalString+0xb6d mozjs.dll!?StringIsArrayIndex@js@@YA_NPAVJSLinearString@@PAI@Z+0x1dc1 mozjs.dll!JS_SetGCParameterForThread+0x1ec05 mozjs.dll!JS_SetGCParameterForThread+0x1ed6e mozjs.dll!JS_TypeOfValue+0x34e0 mozjs.dll!JS_SetGCParameterForThread+0x14195 mozjs.dll!JS_TypeOfValue+0x63eb mozjs.dll!JS_SetGCParameterForThread+0xf31b mozjs.dll!JS_TraceRuntime+0x1be mozjs.dll!JS_SetGCParameterForThread+0x1b78f mozjs.dll!JS_NewExternalString+0xb6d mozjs.dll!?StringIsArrayIndex@js@@YA_NPAVJSLinearString@@PAI@Z+0x1dc1 mozjs.dll!JS_SetGCParameterForThread+0x1ec05 mozjs.dll!JS_SetGCParameterForThread+0x1ed6e Killing the plugin-container.exe doesn't help unfreezing it (at physical usage 81.05%, after closing Outlook 2010 and Paint.NET): mozjs.dll!JS_SetGCParameterForThread+0x19520 xul.dll!JSD_GetScriptFunctionId+0x3f18b mozjs.dll!JS_TypeOfValue+0xae41 mozjs.dll!JS_TypeOfValue+0xa5d6 mozglue.dll!?ToShortestIeeeNumber@DoubleToStringConverter@double_conversion@@ABE_NNPAVStringBuilder@2@W4DtoaMode@12@@Z+0x1537 mozjs.dll!JS_TraceRuntime+0x18c mozjs.dll!JS_SetGCParameterForThread+0x1b78f mozjs.dll!JS_NewExternalString+0xb6d mozjs.dll!?StringIsArrayIndex@js@@YA_NPAVJSLinearString@@PAI@Z+0x1dc1 mozjs.dll!JS_SetGCParameterForThread+0x1ec05 mozjs.dll!JS_SetGCParameterForThread+0x1ed6e Earlier today Firefox just crashed and restarted. *starts Firefox 15.0.1 again* Session Manager reports my current session has 840 tabs in 49 windows. It restored state in just over a minute, which is excellent! Too bad it lost the post i was posting. :( https://www.mozilla.org/plugincheck/ still uses the vague version string that causes it to always say Flash is outdated: Shockwave Flash Shockwave Flash 11.4 r402 However, this time it's right, as http://www.adobe.com/software/flash/about/ says i have 11,4,402,265 installed while 11.4.402.287 is the latest for my system. *goes to download center to download (and overwrite) installer and installs plugin, IE opens* Must've been the IE version. :/ *tries again, no overwrite needed so assuming this installer is for Firefox* "Close Firefox to continue" *closes Firefox and Continues, IE opens, rates download experience as the worst again* Mozilla's plugincheck shows no difference. Adobe's about screen still says "You have version 11,4,402,265 installed". ... If they weren't incompetent i'd think they're pushing Google Chrome. Anyway, i'll install that tracer and report back here.
Flags: needinfo?(tmptgr)
Opening the xpi using Firefox 15.0.1 shows me garbled text. Will the Nightly not break my (work) profile and have an xpi installer?
I've uninstalled Firefox 12, which took Firefox 15 and that maintenance thing with it, and installed Firefox 16. Opening the profiler xpi via File, Open File... got Firefox to recognize it as something it could install, and now i'm running it on a build i'm supposed to use for work.
Nightly and Aurora didn't freeze but lack the Downloads window button, and 16.0.1 still hangs: mozjs.dll!?PrepareForIncrementalGC@js@@YAXPAUJSRuntime@@@Z+0xe1 mozjs.dll!?GCThingIsMarkedGray@js@@YA_NPAX@Z+0x1d260 mozjs.dll!JS_TraceShapeCycleCollectorChildren+0x12007 mozjs.dll!JS_CallFunctionValue+0x41 xul.dll!NS_CycleCollectorSuspect2_P+0x5d7e xul.dll!NS_GetXPTCallStub_P+0xca66 xul.dll!NS_NewLocalFile_P+0x38a7 xul.dll!NS_CycleCollectorSuspect2_P+0x3fb3b xul.dll!?NewObjectOutputWrappedStorageStream@scache@mozilla@@YAIPAPAVnsIObjectOutputStream@@PAPAVnsIStorageStream@@_N@Z+0x326c5 xul.dll!NS_InvokeByIndex_P+0x199 xul.dll!NS_CycleCollectorForget2_P+0x3ead7 xul.dll!NS_CycleCollectorSuspect2_P+0x16d1 xul.dll!NS_CycleCollectorSuspect2_P+0x9f5 xul.dll!NS_CycleCollectorSuspect2_P+0x14cbf xul.dll!NS_CycleCollectorForget2_P+0x360ad xul.dll!NS_CycleCollectorSuspect2_P+0x1e2 mozjs.dll!JS_DescribeScriptedCaller+0xa9a mozjs.dll!??_7DeadObjectProxy@js@@6B@+0xc0 mozjs.dll!JS_DescribeScriptedCaller+0xa9a mozjs.dll!JS_LookupPropertyWithFlags+0xa417 mozjs.dll!JS_LookupPropertyWithFlags+0x1088a mozjs.dll!?GCThingIsMarkedGray@js@@YA_NPAX@Z+0x1a3db xul.dll!JSD_GetScriptFunctionId+0x3d9dd xul.dll!JSD_GetScriptFunctionId+0x3da6a mozjs.dll!JS_LookupPropertyWithFlagsById+0xb471 mozjs.dll!?enter@AutoEnterFrameCompartment@JS@@QAE_NPAUJSContext@@PAUJSStackFrame@@@Z+0x542 xul.dll!NS_CycleCollectorSuspect2_P+0xc8a6 mozjs.dll!JS_LookupPropertyWithFlagsById+0x4f6c mozjs.dll!JS_LookupPropertyWithFlags+0x80a1 mozjs.dll!JS_LookupPropertyWithFlagsById+0x4f6c mozjs.dll!JS_LookupPropertyWithFlagsById+0x261c mozjs.dll!?GCThingIsMarkedGray@js@@YA_NPAX@Z+0x19650 xul.dll!JSD_GetScriptFunctionId+0x3d9dd xul.dll!JSD_GetScriptFunctionId+0x3da6a mozjs.dll!JS_LookupPropertyWithFlagsById+0xb471 mozjs.dll!?enter@AutoEnterFrameCompartment@JS@@QAE_NPAUJSContext@@PAUJSStackFrame@@@Z+0x542 xul.dll!NS_CycleCollectorSuspect2_P+0xc8a6 mozjs.dll!?PrepareForIncrementalGC@js@@YAXPAUJSRuntime@@@Z+0xe1 mozjs.dll!?GCThingIsMarkedGray@js@@YA_NPAX@Z+0x1d260 mozjs.dll!JS_TraceShapeCycleCollectorChildren+0x12007 mozjs.dll!JS_CallFunctionValue+0x41 xul.dll!NS_CycleCollectorSuspect2_P+0x5d7e xul.dll!NS_GetXPTCallStub_P+0xca66 xul.dll!NS_NewLocalFile_P+0x38a7 xul.dll!NS_CycleCollectorSuspect2_P+0x3fb3b xul.dll!?NewObjectOutputWrappedStorageStream@scache@mozilla@@YAIPAPAVnsIObjectOutputStream@@PAPAVnsIStorageStream@@_N@Z+0x326c5 xul.dll!NS_InvokeByIndex_P+0x199 xul.dll!NS_CycleCollectorForget2_P+0x3ead7 xul.dll!NS_CycleCollectorSuspect2_P+0x16d1 xul.dll!NS_CycleCollectorSuspect2_P+0x9f5 xul.dll!NS_CycleCollectorSuspect2_P+0x14cbf xul.dll!NS_CycleCollectorForget2_P+0x360ad xul.dll!NS_CycleCollectorSuspect2_P+0x1e2
Here's a new hang in version 17.0.0.4700 with only 5/12 GB RAM used and 10.9 GB free space on C:. Notice the much shorter stacks than those of version 16: mozjs.dll!JS_GetMethod+0x69a1 mozjs.dll!JS_GetMethod+0x3281 mozjs.dll!JS_SetGCParameterForThread+0x14d49 mozjs.dll!?js_DateGetYear@@YAHPAUJSContext@@PAUJSObject@@@Z+0x363 mozjs.dll!JS_SetGCParameterForThread+0x1c2e1 It just crashed! The details button does nothing, but i pasted this page's URI in the comment field. According to Process Monitor, the last file activity from Firefox was "C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_11_5_502_110_ActiveX.exe -Embedding" doing a CreateFile operation on nonexistent "C:\Users\C\telemetry.cfg". After a little ThreadCreate and ThreadExit activity by IAStorIcon.exe (Intel's Rapid Storage Technology app - i don't know why that even runs as i have only one internal drive), wmiprvse.exe, taskhost.exe, services.exe, hamachi-2.exe, FlashUtil32_11_5_502_110_ActiveX.exe, and lsm.exe, Mozilla's Crash reporter got launched with this command line: "C:\Program Files (x86)\Mozzy Firefox Beta\crashreporter.exe" "C:\Users\C\AppData\Roaming\Mozilla\Firefox\Profiles\un79svfg.default\minidumps\a99d0742-70b0-4538-a1bc-4d302da61999.dmp" Curiously, even after closing its stack window in Process Explorer, firefox.exe is still running with this unchanging stack: wow64cpu.dll!TurboDispatchJumpAddressEnd+0x6c0 wow64cpu.dll!TurboDispatchJumpAddressEnd+0x676 wow64.dll!Wow64SystemServiceEx+0x1ce wow64.dll!Wow64LdrpInitialize+0x429 ntdll.dll!RtlUniform+0x6e6 ntdll.dll!RtlCreateTagHeap+0xa7 ntdll.dll!LdrInitializeThunk+0xe USER32.dll!WaitMessage+0x15 xul.dll!NS_CycleCollectorForget2_P+0x2c70b xul.dll!NS_CycleCollectorSuspect2_P+0x211fb State is Wait:WrUserRequest. As its start date is only 18 minues ago, this appears to be the restarted Firefox immediately hanging again.
(In reply to Cees T. from comment #10) > Created attachment 682858 [details] > Firefox 17 hanging after restart by Mozilla's crash handler That was probably just Session Manager asking me which 1000+ tab session te restore.
Aurora 2012-11-26 being unresponsive: ntoskrnl.exe!KeWaitForMultipleObjects+0xc0a ntoskrnl.exe!KeAcquireSpinLockAtDpcLevel+0x732 ntoskrnl.exe!KeWaitForMultipleObjects+0xd91 ntoskrnl.exe!KeReleaseSpinLockFromDpcLevel+0x175 xul.dll!JSD_JSDContextForJSContext+0x310a7 xul.dll!XRE_GetProcessType+0x621bb xul.dll!JSD_JSDContextForJSContext+0x310a4 xul.dll!JSD_ScriptDestroyed+0x33eb6 xul.dll!??4_Init_locks@std@@QAEAAV01@ABV01@@Z+0x59f16 xul.dll!XRE_GetProcessType+0x2340c xul.dll!XRE_GetProcessType+0x1ab1f xul.dll!XRE_GetProcessType+0x13695 xul.dll!XRE_GetProcessType+0x136c3 xul.dll!XRE_GetProcessType+0x621e2 ntoskrnl.exe!KeWaitForMultipleObjects+0xc0a ntoskrnl.exe!KeAcquireSpinLockAtDpcLevel+0x732 ntoskrnl.exe!KeWaitForMutexObject+0x19f ntoskrnl.exe!__misaligned_access+0xba4 ntoskrnl.exe!__misaligned_access+0x1821 ntoskrnl.exe!__misaligned_access+0x1a97 xul.dll!JSD_JSDContextForJSContext+0x310a7 xul.dll!XRE_GetProcessType+0x621bb xul.dll!JSD_JSDContextForJSContext+0x310a7 xul.dll!JSD_ScriptDestroyed+0x33eb6 xul.dll!??4_Init_locks@std@@QAEAAV01@ABV01@@Z+0x59f16 xul.dll!XRE_GetProcessType+0x2340c xul.dll!XRE_GetProcessType+0x1ab1f xul.dll!XRE_GetProcessType+0x13695 xul.dll!XRE_GetProcessType+0x136c3 xul.dll!XRE_GetProcessType+0x6215c ntoskrnl.exe!KeWaitForMultipleObjects+0xc0a ntoskrnl.exe!KeAcquireSpinLockAtDpcLevel+0x732 ntoskrnl.exe!KeWaitForMutexObject+0x19f ntoskrnl.exe!__misaligned_access+0xba4 ntoskrnl.exe!__misaligned_access+0x1821 ntoskrnl.exe!__misaligned_access+0x1a97 xul.dll!JSD_JSDContextForJSContext+0x310a7 xul.dll!XRE_GetProcessType+0x621bb xul.dll!JSD_JSDContextForJSContext+0x310a7 xul.dll!JSD_ScriptDestroyed+0x33eb6 xul.dll!??4_Init_locks@std@@QAEAAV01@ABV01@@Z+0x59f16 xul.dll!XRE_GetProcessType+0x2340c xul.dll!XRE_GetProcessType+0x1ab1f xul.dll!XRE_GetProcessType+0x13695 xul.dll!XRE_GetProcessType+0x136c3 xul.dll!XRE_GetProcessType+0x621e2 I can't reach the Exit menu option because the Aurora button disappears when i click it and the good old title bar appears instead. *kills Aurora*
Attached image Largest processes —
Shutting down Eclipse didn't help. Aurora's pane is white as snow. *shoots it*
Even if i knew how to submit useful info from the Gecko Profiler, Aurora is being too slow to even scroll an old Facebook tab without throwing a fit and blinking its title bar from existence.
I don't know what's going on here, but somehow using 17% of one 2.67 GHz slowed form YuGiOh! BAM on Facebook: xul.dll!??0_Mutex@std@@QAE@W4_Uninitialized@1@@Z+0xd1033 xul.dll!?PathifyURI@scache@mozilla@@YA?AW4tag_nsresult@@PAVnsIURI@@AAVnsACString_internal@@@Z+0x12bb1 xul.dll!??0_Mutex@std@@QAE@W4_Uninitialized@1@@Z+0xd1033 xul.dll!?SupportImageWithMimeType@imgLoader@@SG_NPBD@Z+0x1663d xul.dll!?SupportImageWithMimeType@imgLoader@@SG_NPBD@Z+0x163e6 xul.dll!?SupportImageWithMimeType@imgLoader@@SG_NPBD@Z+0x16903 xul.dll!NS_CStringContainerFinish_P+0x39a3 xul.dll!NS_StringContainerInit_P+0x9ae1 xul.dll!XRE_GetProcessType+0x43d45 xul.dll!XRE_GetProcessType+0x16cd8 xul.dll!NS_GetComponentRegistrar_P+0xc44e xul.dll!XRE_GetProcessType+0x9347f xul.dll!XRE_GetProcessType+0x92482 xul.dll!XRE_GetProcessType+0x92200 xul.dll!XRE_GetProcessType+0xf8f5 ntdll.dll!RtlIntegerToUnicodeString+0x20b Aurora 19.0.0.4740. Here is yesterday noon's 10+ MB full profile from Gecko Profiler(?) as recommended in this thread: http://people.mozilla.com/~bgirard/cleopatra/#report=b2cb30b7303f8a2c5734374eac40213e7fda9e7b
URL: I don't know what's going on herebut ...
Keywords: perf
Looks like a whole array of distinct bugs. They would probably deserve distinct bugzilla entries.
(In reply to David Rajchenbach Teller [:Yoric] <away until Jan 7th> from comment #20) > Looks like a whole array of distinct bugs. They would probably deserve > distinct bugzilla entries. I've narrowed the last laggy issue down to bug 824952, but am not sure how to handle those Process Explorer stacks. Judging by most of my other reports they aren't very useful.
Depends on: 824952
Status: UNCONFIRMED → RESOLVED
Closed: 11 years ago
Resolution: --- → DUPLICATE
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