799289 - Trying to install firefox using the stub installer remotely to another machine (network drive) downloads the resources, but gets stuck in the "installing" phase

Status: REOPENED

(Firefox :: Installer, defect, P5)

Description

[Jason Smith [:jsmith]]

Steps:

1. Launch the stub installer
2. Select options
3. Set the path of installation directory to a network drive on another machine you have access to
*** Example: \\JSMITH-07547\Users\jsmith\Documents

Expected:

Not entirely sure of the right behavior here. If installing to network drives is allowed, then we should successfully install and launch firefox. If it isn't allowed, we should error out.

Actual:

The "downloading" phase completes without error and pulls all of resources onto the network drive. However, the installing phase gets stuck spinning infinitely with no end in sight. At a very minimum, we should not spin infinitely.

Comment 1

[Jason Smith [:jsmith]]

Not sure entirely what the "right" behavior here is. Robert - Any ideas?

Comment 2

[Jason Smith [:jsmith]]

The bad part of this bug is that if you get stuck in the installing phase, you can't close the installer without killing the process through task manager. At a very minimum, we need a way to bail out if installation fails (if that's what happened here at least).

Comment 3

[Robert Strong (they/them - no direct email)]

Could you attach the install.log?

Comment 4

[Jason Smith [:jsmith]]

Attachment: Install log

Comment 5

[Robert Strong (they/them - no direct email)]

Comment on attachment 669336 [details]
Install log

Looks like it was able to install of the files. Could you try uninstalling, then re-installing, let it continue trying to install for around 10 minutes, killing the installer, and then attach the install.log again along with the uninstall.log located in the uninstall directory.

Comment 6

[Jason Smith [:jsmith]]

Will dig into this eventually, but based on the rarity of this use case, I'm flagging this as non-blocking.

Comment 7

[u279076]

Is this still reproducible for you Jason?

Comment 8

[Romain Testard [:RT]]

Matt, is this a "WON'T FIX" given we don't have the "Options" page on the stub anymore?

Comment 9

[Molly Howell (she/her) (mostly inactive)]

This could still be a real bug, because it is possible for a system to be configured so that our default user-local path happens to point to a network location. But that's a really weird configuration, so I'm giving this one "patches welcome" priority.

Comment 10

[Kev Needham [:kev]]

This probably needs a new bug then, not reopening a new one.

Comment 11

[Kev Needham [:kev]]

err... re-opening an old one. :D

Comment 12

[Molly Howell (she/her) (mostly inactive)]

You think so? It's just different STR for triggering the same bug.