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Sync: "Warning: Unresponsive script" when changing recovery key / MozTrap test case #2675



Cloud Services
Firefox Sync: Backend
5 years ago
4 years ago


(Reporter: fedepad, Unassigned)


Firefox Tracking Flags

(Not tracked)



(3 attachments)



5 years ago
Created attachment 671473 [details]
Log file

Saw the problem on

Version: 19.0a1
User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.8; rv:19.0) Gecko/19.0 Firefox/19.0
Build ID: 20121008170935

while running the MozTrap test case #2675  -> Oct. 9-15,2012 Sync Community test run of services-central.
I attach the log file and a screenshot.


1) Got to Options(Preferences) > Sync > Manage Account
2) Click on "My Recovery Key" , click Generate a new key then press the Change Recovery Key button.

Actual results: 
After hitting the Change recovery key button I got a "Warning: Unresponsive script" message. Clicking on continue the message reappears for two times and clicking continue all the two times it will finally change the recovery key.

Expected results : 
A progress spinner and "Changing Recovery Key and uploading local data, please wait... message will appear until a success message is displayed focus is returned to the Sync Options(Preferences) tab.

Comment 1

5 years ago
Created attachment 671474 [details]
Screenshot of the "Warning:unresponsive script" message

Comment 2

5 years ago
Created attachment 672049 [details]
Unresponsive script dialog box appears

1.Changed the Recover Key and saved and printed in the .HTML form.
2.Hit the change recovery KEY WHICH THREW open the "Unresponsive Script" Error dialog box open.
3.After hitting the "STOP SCRIPT" the dialog box closed.
4.The recovery key does not enable the CANCEL OR THE CHANGE recovery key buttons to close it.
4.Highlights the Key entered in the text box.
5.Closed the recovery key window.
This bug is reproducible also on Firefox 24.1 ESR:

Build Identifier:Mozilla/5.0 (Windows NT 6.1; WOW64; rv:24.0) Gecko/20100101 Firefox/24.0
Build Id:20131021230807
OS: Windows 7 x64.

Please note that this bug is reproducing in about 30% of tries.


4 years ago
QA Contact: twalker
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