Closed Bug 807684 Opened 9 years ago Closed 9 years ago

crash in libnortonconfidential16.dylib@0x22f6d @ libsystem_c.dylib with Norton Confidential

Categories

(Firefox :: Extension Compatibility, defect)

16 Branch
x86_64
macOS
defect
Not set
critical

Tracking

()

RESOLVED WORKSFORME

People

(Reporter: scoobidiver, Unassigned)

References

Details

(Keywords: crash)

Crash Data

With combined signatures, it's #35 top crasher in 16.0.2 on Mac OS X.

Signature 	libsystem_c.dylib@0x2330 More Reports Search
UUID	717810de-a6dd-4a59-94bb-f6a2c2121031
Date Processed	2012-10-31 13:29:01
Uptime	3645
Last Crash	5.5 days before submission
Install Age	4.7 days since version was first installed.
Install Time	2012-10-26 21:08:37
Product	Firefox
Version	16.0.2
Build ID	20121024073032
Release Channel	release
OS	Mac OS X
OS Version	10.8.2 12C60
Build Architecture	amd64
Build Architecture Info	family 6 model 37 stepping 2
Crash Reason	EXC_BAD_ACCESS / 0x0000000d
Crash Address	0x0
User Comments	why can't you fix the problem of firefox sucking up so much memory. memory used continues to climb to well over 1G and I've seen it over 6G. This is stupid. safari does not do this! why does firefox?
App Notes 	
AdapterVendorID: 0x10de, AdapterDeviceID: 0x a29GL Context? GL Context+ GL Layers? GL Layers+ 
EMCheckCompatibility	True
Adapter Vendor ID	0x10de
Adapter Device ID	0x a29

Frame 	Module 	Signature 	Source
0 	libsystem_c.dylib 	libsystem_c.dylib@0x2330 	
1 	libnortonconfidential16.dylib 	libnortonconfidential16.dylib@0x22f6d 	
2 	libmozglue.dylib 	arena_bin_malloc_hard 	memory/mozjemalloc/jemalloc.c:3852
3 		@0x11f833bbf 	
4 	libsystem_c.dylib 	libsystem_c.dylib@0x2d152 	
5 	libsystem_c.dylib 	libsystem_c.dylib@0x2dba6 	
6 	XUL 	nsAString_internal::MutatePrep 	xpcom/string/src/nsSubstring.cpp:177
7 	libobjc.A.dylib 	libobjc.A.dylib@0x9a34 	
8 	CoreFoundation 	CoreFoundation@0x8dd2 	
9 	XUL 	PL_DHashTableOperate 	obj-firefox/x86_64/xpcom/build/pldhash.cpp:576
10 	XUL 	nsDocument::GetElementById 	nsTHashtable.h:148
11 		@0x7fff7e83e1af 	
12 	libnortonconfidential16.dylib 	libnortonconfidential16.dylib@0x28139 	
13 	Foundation 	Foundation@0x72db4 	
14 	libnortonconfidential16.dylib 	libnortonconfidential16.dylib@0x3474c 	
15 	CoreFoundation 	CoreFoundation@0x4fda3 	
16 	CoreFoundation 	CoreFoundation@0x4f8bc 	
17 	CoreFoundation 	CoreFoundation@0x35098

More reports at:
https://crash-stats.mozilla.com/report/list?signature=libsystem_c.dylib%400x2330
https://crash-stats.mozilla.com/report/list?signature=libsystem_c.dylib%400x2310
https://crash-stats.mozilla.com/report/list?signature=libsystem_c.dylib%400xa1850
https://crash-stats.mozilla.com/report/list?signature=libsystem_c.dylib%400xa1870
It happens on Mac OS X 10.7 and 10.8.
Summary: crash in libnortonconfidential16.dylib@0x22f6d @ libsystem_c.dylib with Norton Confidential on Mountain Lion → crash in libnortonconfidential16.dylib@0x22f6d @ libsystem_c.dylib with Norton Confidential
Of course, there are no crashes in 19.0 and above.
Status: NEW → RESOLVED
Closed: 9 years ago
Resolution: --- → WORKSFORME
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