Closed Bug 810797 Opened 12 years ago Closed 11 years ago

[adbe 3372671] crash in F698144634

Categories

(External Software Affecting Firefox Graveyard :: Flash (Adobe), defect)

Product:
External Software Affecting Firefox Graveyard
Component:
Flash (Adobe)
Platform:
x86
Windows 7
Type:
defect
Priority:
Not set
Severity:
critical

Tracking

(Not tracked)

Status:
RESOLVED FIXED

People

(Reporter: scoobidiver, Unassigned)

Details

(Keywords: crash, topcrash, Whiteboard: [flash-11.5][fixed in 11.6.102.137])

Crash Data

It's #136 top crasher in 16.0.2 in the first days after the release of Flash 11.5.

Signature 	F698144634______________________________________________________________________________________________________________ More Reports Search
UUID	2f5154c3-b1ff-47ad-9237-49e902121112
Date Processed	2012-11-12 10:28:33
Process Type	plugin Version: Filename: NPSWF32_11_5_502_110.dll
Uptime	6519
Install Age	2.2 weeks since version was first installed.
Install Time	2012-10-27 17:09:04
Product	Firefox
Version	16.0.2
Build ID	20121024073032
Release Channel	release
OS	Windows NT
OS Version	6.1.7601 Service Pack 1
Build Architecture	x86
Build Architecture Info	AuthenticAMD family 18 model 1 stepping 0
Crash Reason	EXCEPTION_ACCESS_VIOLATION_READ
Crash Address	0x0
App Notes 	
AdapterVendorID: 0x1002, AdapterDeviceID: 0x9640, AdapterSubsysID: 00000000, AdapterDriverVersion: 9.2.0.0
D2D? D2D+ DWrite? DWrite+ D3D10 Layers? D3D10 Layers+ 
EMCheckCompatibility	True
Adapter Vendor ID	0x1002
Adapter Device ID	0x9640
FlashProcessDump	Sandbox

Frame 	Module 	Signature 	Source
0 	NPSWF32_11_5_502_110.dll 	F698144634______________________________________________________________________ 	F338077136________________________________________________________________:238
1 	NPSWF32_11_5_502_110.dll 	F_951203639_______________________________________________________ 	F1367540105___________________________________________:8379
2 	NPSWF32_11_5_502_110.dll 	F_1351567575__________________ 	F1367540105___________________________________________:8405
3 	NPSWF32_11_5_502_110.dll 	F1270095782_________________________ 	F_271748852__________________________________________:32045
4 	NPSWF32_11_5_502_110.dll 	F1592879982____________________________ 	F_271748852__________________________________________:13392
5 	NPSWF32_11_5_502_110.dll 	F_1995396427_________________ 	F_271748852__________________________________________:13658
6 	NPSWF32_11_5_502_110.dll 	F1546913566_____________________________________ 	F_168337504_________________________________________________________________________:4221
7 	NPSWF32_11_5_502_110.dll 	F957328252________________________ 	F_168337504_________________________________________________________________________:709
8 	user32.dll 	InternalCallWinProc 	
9 	user32.dll 	UserCallWinProcCheckWow 	
10 	user32.dll 	DispatchMessageWorker 	
11 	user32.dll 	DispatchMessageW 	
12 	FlashPlayerPlugin_11_5_502_110.exe 	F425467176_____________________________________________________ 	F_536502006_____________________________________________________________________:358
13 	FlashPlayerPlugin_11_5_502_110.exe 	F548727589___________________________________________________ 	F_536502006_____________________________________________________________________:404
14 	FlashPlayerPlugin_11_5_502_110.exe 	F425467176_____________________________________________________ 	F_536502006_____________________________________________________________________:346
15 	FlashPlayerPlugin_11_5_502_110.exe 	F849276792______________________________ 	F_536502006_____________________________________________________________________:199
16 	FlashPlayerPlugin_11_5_502_110.exe 	F_1338064323______________________________________________ 	F_294401082____________________________________________________________________:80
17 	FlashPlayerPlugin_11_5_502_110.exe 	F802476640______________________ 	F1417063947_________________________________________________________________:453
18 	FlashPlayerPlugin_11_5_502_110.exe 	F_138606341_____________ 	F1417063947_________________________________________________________________:350
19 	FlashPlayerPlugin_11_5_502_110.exe 	F1419126855_______________________________________________________________ 	F719485333_____________________________________________________________________:399
20 	FlashPlayerPlugin_11_5_502_110.exe 	WinMain 	F719485333_____________________________________________________________________:558
21 	FlashPlayerPlugin_11_5_502_110.exe 	__tmainCRTStartup 	f:\dd\vctools\crt_bld\self_x86\crt\src\crt0.c:263
22 	kernel32.dll 	BaseThreadInitThunk 	
23 	ntdll.dll 	__RtlUserThreadStart 	
24 	ntdll.dll 	_RtlUserThreadStart

More reports at:
https://crash-stats.mozilla.com/report/list?signature=F698144634______________________________________________________________________________________________________________
Sal, can you get a bugbase number for this one?
This crash is, of course, rising significantly in volume as the 11.5 series that introduced it is being adopted by more and more people.
This is Adobe 3372671.
Summary: crash in F698144634 → [adbe 3372671] crash in F698144634
It's #14 top crasher in 17.0.
Keywords: topcrash
We believe this bug is fixed in the Folsom (11.6) beta, so please download and install that build.  It should be fixed in the 11.6 Flash Player release for the general public.
(In reply to Robert Kwon from comment #5)
> We believe this bug is fixed in the Folsom (11.6) beta, so please download
> and install that build. 
I don't think according to correlations per Flash version (Signature Summary tab):
11.5.502.135 	89.729 % 	12999
11.5.502.146 	8.449 % 	1224 
11.6.602.108 	0.676 % 	98 
What is the ratio of Flash 11.6 users wrt Flash 11.5 ones? If it's higher than 0.7% then it's partially fixed.
There isn't going to be a high concentration of 11.6 users currently.  The most recent beta2 went out January 8th.  I'll keep tabs on this Bugzilla bug to stay up to date with the latest crash statistics.
FWIW, the current build in the beta channel is 11.6.102.137.  Results so far look promising, in that I'm not seeing any reporting on that build.  We'll continue to keep an eye on it for a few weeks, as per usual.
(In reply to Jeromie Clark from comment #8)
> FWIW, the current build in the beta channel is 11.6.102.137.  Results so far
> look promising, in that I'm not seeing any reporting on that build.
Because we don't have debug symbols:
https://crash-analysis.mozilla.com/rkaiser/2013-01-09/2013-01-09.firefox.flash.11-6-602-137.html
Ugh, thanks.  I'll get someone to sort that out ASAP.
I've emailed Sal about the symbols today as well, just FYI.

This crash is the #5 plugin signature in 17.0.1 right now, see https://crash-stats.mozilla.com/topcrasher/byversion/Firefox/17.0.1/7/plugin and it's present at least in 11.6.602.108 (we'll see about .137 in a few days), but the volume in % of the total reports from that Flash version seems to be lower than on 11.5 at least.
Also, for the % of total reports in a certain Flash version, see e.g. https://crash-analysis.mozilla.com/rkaiser/2013-01-09/2013-01-09.firefox.flash.11-5-502-146.html and https://crash-analysis.mozilla.com/rkaiser/2013-01-09/2013-01-09.firefox.flash.11-6-602-108.html - you'll see that in 11.6 the percentage for this signature is significantly lower but it's still around (at least in .108, as said before, we'll see after a few days of having symbols how .137 looks).
I checked with Sal, and he believes these were posted yesterday AM.  Please let us know if you need them re-transmitted.
(In reply to Jeromie Clark from comment #13)
> I checked with Sal, and he believes these were posted yesterday AM.

Yes, looks like we have them now, parts of yesterday's data already got properly symbolized.
While it was present in 11.6.602.108 still, it really looks like it's gone from 11.6.102.137. Thanks!
Status: NEW → RESOLVED
Closed: 11 years ago
Resolution: --- → FIXED
Whiteboard: [flash-11.5] → [flash-11.5][fixed in 11.6.102.137]
Version and milestone values are being reset to defaults as part of product refactoring.
Version: 11.x → unspecified
Product: External Software Affecting Firefox → External Software Affecting Firefox Graveyard
You need to log in before you can comment on or make changes to this bug.