Closed Bug 810797 Opened 13 years ago Closed 13 years ago

[adbe 3372671] crash in F698144634

Categories

(External Software Affecting Firefox Graveyard :: Flash (Adobe), defect)

Product:
External Software Affecting Firefox Graveyard
Component:
Flash (Adobe)
Platform:
x86
Windows 7
Type:
defect
Priority:
Not set
Severity:
critical

Tracking

(Not tracked)

Status:
RESOLVED FIXED

People

(Reporter: scoobidiver, Unassigned)

Details

(Keywords: crash, topcrash, Whiteboard: [flash-11.5][fixed in 11.6.102.137])

Crash Data

It's #136 top crasher in 16.0.2 in the first days after the release of Flash 11.5. Signature F698144634______________________________________________________________________________________________________________ More Reports Search UUID 2f5154c3-b1ff-47ad-9237-49e902121112 Date Processed 2012-11-12 10:28:33 Process Type plugin Version: Filename: NPSWF32_11_5_502_110.dll Uptime 6519 Install Age 2.2 weeks since version was first installed. Install Time 2012-10-27 17:09:04 Product Firefox Version 16.0.2 Build ID 20121024073032 Release Channel release OS Windows NT OS Version 6.1.7601 Service Pack 1 Build Architecture x86 Build Architecture Info AuthenticAMD family 18 model 1 stepping 0 Crash Reason EXCEPTION_ACCESS_VIOLATION_READ Crash Address 0x0 App Notes AdapterVendorID: 0x1002, AdapterDeviceID: 0x9640, AdapterSubsysID: 00000000, AdapterDriverVersion: 9.2.0.0 D2D? D2D+ DWrite? DWrite+ D3D10 Layers? D3D10 Layers+ EMCheckCompatibility True Adapter Vendor ID 0x1002 Adapter Device ID 0x9640 FlashProcessDump Sandbox Frame Module Signature Source 0 NPSWF32_11_5_502_110.dll F698144634______________________________________________________________________ F338077136________________________________________________________________:238 1 NPSWF32_11_5_502_110.dll F_951203639_______________________________________________________ F1367540105___________________________________________:8379 2 NPSWF32_11_5_502_110.dll F_1351567575__________________ F1367540105___________________________________________:8405 3 NPSWF32_11_5_502_110.dll F1270095782_________________________ F_271748852__________________________________________:32045 4 NPSWF32_11_5_502_110.dll F1592879982____________________________ F_271748852__________________________________________:13392 5 NPSWF32_11_5_502_110.dll F_1995396427_________________ F_271748852__________________________________________:13658 6 NPSWF32_11_5_502_110.dll F1546913566_____________________________________ F_168337504_________________________________________________________________________:4221 7 NPSWF32_11_5_502_110.dll F957328252________________________ F_168337504_________________________________________________________________________:709 8 user32.dll InternalCallWinProc 9 user32.dll UserCallWinProcCheckWow 10 user32.dll DispatchMessageWorker 11 user32.dll DispatchMessageW 12 FlashPlayerPlugin_11_5_502_110.exe F425467176_____________________________________________________ F_536502006_____________________________________________________________________:358 13 FlashPlayerPlugin_11_5_502_110.exe F548727589___________________________________________________ F_536502006_____________________________________________________________________:404 14 FlashPlayerPlugin_11_5_502_110.exe F425467176_____________________________________________________ F_536502006_____________________________________________________________________:346 15 FlashPlayerPlugin_11_5_502_110.exe F849276792______________________________ F_536502006_____________________________________________________________________:199 16 FlashPlayerPlugin_11_5_502_110.exe F_1338064323______________________________________________ F_294401082____________________________________________________________________:80 17 FlashPlayerPlugin_11_5_502_110.exe F802476640______________________ F1417063947_________________________________________________________________:453 18 FlashPlayerPlugin_11_5_502_110.exe F_138606341_____________ F1417063947_________________________________________________________________:350 19 FlashPlayerPlugin_11_5_502_110.exe F1419126855_______________________________________________________________ F719485333_____________________________________________________________________:399 20 FlashPlayerPlugin_11_5_502_110.exe WinMain F719485333_____________________________________________________________________:558 21 FlashPlayerPlugin_11_5_502_110.exe __tmainCRTStartup f:\dd\vctools\crt_bld\self_x86\crt\src\crt0.c:263 22 kernel32.dll BaseThreadInitThunk 23 ntdll.dll __RtlUserThreadStart 24 ntdll.dll _RtlUserThreadStart More reports at: https://crash-stats.mozilla.com/report/list?signature=F698144634______________________________________________________________________________________________________________
Sal, can you get a bugbase number for this one?
This crash is, of course, rising significantly in volume as the 11.5 series that introduced it is being adopted by more and more people.
This is Adobe 3372671.
Summary: crash in F698144634 → [adbe 3372671] crash in F698144634
It's #14 top crasher in 17.0.
Keywords: topcrash
We believe this bug is fixed in the Folsom (11.6) beta, so please download and install that build. It should be fixed in the 11.6 Flash Player release for the general public.
(In reply to Robert Kwon from comment #5) > We believe this bug is fixed in the Folsom (11.6) beta, so please download > and install that build. I don't think according to correlations per Flash version (Signature Summary tab): 11.5.502.135 89.729 % 12999 11.5.502.146 8.449 % 1224 11.6.602.108 0.676 % 98 What is the ratio of Flash 11.6 users wrt Flash 11.5 ones? If it's higher than 0.7% then it's partially fixed.
There isn't going to be a high concentration of 11.6 users currently. The most recent beta2 went out January 8th. I'll keep tabs on this Bugzilla bug to stay up to date with the latest crash statistics.
FWIW, the current build in the beta channel is 11.6.102.137. Results so far look promising, in that I'm not seeing any reporting on that build. We'll continue to keep an eye on it for a few weeks, as per usual.
(In reply to Jeromie Clark from comment #8) > FWIW, the current build in the beta channel is 11.6.102.137. Results so far > look promising, in that I'm not seeing any reporting on that build. Because we don't have debug symbols: https://crash-analysis.mozilla.com/rkaiser/2013-01-09/2013-01-09.firefox.flash.11-6-602-137.html
Ugh, thanks. I'll get someone to sort that out ASAP.
I've emailed Sal about the symbols today as well, just FYI. This crash is the #5 plugin signature in 17.0.1 right now, see https://crash-stats.mozilla.com/topcrasher/byversion/Firefox/17.0.1/7/plugin and it's present at least in 11.6.602.108 (we'll see about .137 in a few days), but the volume in % of the total reports from that Flash version seems to be lower than on 11.5 at least.
Also, for the % of total reports in a certain Flash version, see e.g. https://crash-analysis.mozilla.com/rkaiser/2013-01-09/2013-01-09.firefox.flash.11-5-502-146.html and https://crash-analysis.mozilla.com/rkaiser/2013-01-09/2013-01-09.firefox.flash.11-6-602-108.html - you'll see that in 11.6 the percentage for this signature is significantly lower but it's still around (at least in .108, as said before, we'll see after a few days of having symbols how .137 looks).
I checked with Sal, and he believes these were posted yesterday AM. Please let us know if you need them re-transmitted.
(In reply to Jeromie Clark from comment #13) > I checked with Sal, and he believes these were posted yesterday AM. Yes, looks like we have them now, parts of yesterday's data already got properly symbolized.
While it was present in 11.6.602.108 still, it really looks like it's gone from 11.6.102.137. Thanks!
Status: NEW → RESOLVED
Closed: 13 years ago
Resolution: --- → FIXED
Whiteboard: [flash-11.5] → [flash-11.5][fixed in 11.6.102.137]
Version and milestone values are being reset to defaults as part of product refactoring.
Version: 11.x → unspecified
Product: External Software Affecting Firefox → External Software Affecting Firefox Graveyard
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