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Trojan.ZbotR.Gen makes Firefox hang on startup

VERIFIED INVALID

Status

()

Firefox
Shell Integration
--
critical
VERIFIED INVALID
4 years ago
4 years ago

People

(Reporter: jeremy, Unassigned)

Tracking

({hang})

16 Branch
x86
Windows 7
Points:
---

Firefox Tracking Flags

(Not tracked)

Details

Attachments

(5 attachments)

(Reporter)

Description

4 years ago
Created attachment 682726 [details]
firefox16-0.dmp

User Agent: Mozilla/5.0 (compatible; MSIE 9.0; Windows NT 6.1; WOW64; Trident/5.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; .NET4.0C; MAM3; InfoPath.3; .NET4.0E; MAM3)

Steps to reproduce:

I just open firefox


Actual results:

 then it freeze (using laptop msi gt70 - win7 x64)


Expected results:

just working ? using firefox from verion 3 i don't understand this behavior, i don't understand the freeze, i just break always at the same place with visual studio, maybe a deadlock ? or just waiting for something which never come back ...
(Reporter)

Updated

4 years ago
Severity: normal → blocker
Component: Untriaged → General
(Reporter)

Updated

4 years ago
Priority: -- → P1
(Reporter)

Comment 1

4 years ago
Created attachment 682728 [details]
also freezing in managing profile
(Reporter)

Comment 2

4 years ago
Created attachment 682729 [details]
dump of freeze in profile manager

Comment 3

4 years ago
It would be a blocker if it affected every users which is not the case.

Does Firefox hang (not responding) or crash (closing unexpectedly)?
Does it happen with a new profile (see https://support.mozilla.org/kb/profile-manager-create-and-remove-firefox-profiles)?
Can you provide the crash ID (see https://support.mozilla.org/kb/firefox-crashes-troubleshoot-prevent-and-get-help#w_get-help-fixing-this-crash)?
Severity: blocker → critical
Component: General → Untriaged
Keywords: crash
Priority: P1 → --

Updated

4 years ago
Keywords: crash → hang

Comment 4

4 years ago
Comment 1 answered to comment 3: it's a hang that also happens with a new profile.

I suspect third party software including malware. Check for malware:
https://support.mozilla.org/kb/troubleshoot-firefox-issues-caused-malware#w_how-do-i-get-rid-of-malware
Check also the settings of Security software.
(Reporter)

Comment 5

4 years ago
Created attachment 682771 [details]
no trojan or malware
(Reporter)

Comment 6

4 years ago
Created attachment 682777 [details]
and then finally a bad malware as you expected ... sorry

good work
(Reporter)

Comment 7

4 years ago
(In reply to jeremy from comment #6)
> Created attachment 682777 [details]
> and then finally a bad malware as you expected ... sorry
> 
> good work

i close the bug if the hang disappear during 2/3 days

thanks

Updated

4 years ago
Component: Untriaged → Shell Integration
Hardware: x86_64 → x86
Summary: crash at start, freezing at any page start, also in safe mode → Trojan.ZbotR.Gen makes Firefox hang on startup

Comment 8

4 years ago
It's not caused by Firefox so there's no need to track it in Bugzilla.
Status: UNCONFIRMED → RESOLVED
Last Resolved: 4 years ago
Resolution: --- → INVALID
I would change your online baking passwords.
Status: RESOLVED → VERIFIED
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