Closed Bug 814316 Opened 13 years ago Closed 12 years ago

[Mac] Firefox crash in libnortonconfidential17

Categories

(Firefox :: Extension Compatibility, defect)

Product:
Firefox
Component:
Extension Compatibility
Version:
17 Branch
Platform:
All
macOS
Type:
defect
Priority:
Not set
Severity:
critical

Tracking

()

Status:
RESOLVED WORKSFORME

People

(Reporter: marcia, Unassigned)

References

Details

(Keywords: crash)

Crash Data

This bug was filed from the Socorro interface and is report bp-23d62087-198c-4943-8579-a30092121122 . ============================================================= Seen while looking at early crash data. This crash appears to be Mac only and seem to be an issue with Norton Confidential. Right now the crash is low volume, but we should keep on eye on it as volume grows. Link to crashes: https://crash-stats.mozilla.com/report/list?signature=libnortonconfidential17.dylib@0x5f34 Frame Module Signature Source 0 libnortonconfidential17.dylib libnortonconfidential17.dylib@0x5f34 1 AppKit AppKit@0x97dbb3 2 CoreFoundation CoreFoundation@0x578b1 3 AppKit AppKit@0x97dbb3 4 libnortonconfidential17.dylib libnortonconfidential17.dylib@0x20fbc 5 libnortonconfidential17.dylib libnortonconfidential17.dylib@0x233a4 6 libmozglue.dylib je_realloc memory/mozjemalloc/jemalloc.c:4652 7 @0x17abd3f9f 8 libmozglue.dylib je_malloc memory/mozjemalloc/jemalloc.c:4207 9 libsystem_c.dylib libsystem_c.dylib@0x2d152 10 libsystem_c.dylib libsystem_c.dylib@0x2dba6 11 libobjc.A.dylib libobjc.A.dylib@0x9a34 12 CoreFoundation CoreFoundation@0x8dd2 13 XUL XUL@0x3f9b5f 14 XUL nsDocument::GetElementById nsTHashtable.h:147 15 @0x7fff71c801af 16 libnortonconfidential17.dylib libnortonconfidential17.dylib@0x29092 17 Foundation Foundation@0x72db4 18 libnortonconfidential17.dylib libnortonconfidential17.dylib@0x347d2 19 CoreFoundation CoreFoundation@0x4fda3 20 CoreFoundation CoreFoundation@0x4f8bc 21 CoreFoundation CoreFoundation@0x35098 22 AppKit AppKit@0x214367 23 libsystem_c.dylib libsystem_c.dylib@0x19825 24 CoreFoundation CoreFoundation@0x896b 25 CoreFoundation CoreFoundation@0x2221 26 libobjc.A.dylib libobjc.A.dylib@0x9c99 27 CoreFoundation CoreFoundation@0xec5a 28 CoreFoundation CoreFoundation@0xec29 29 libmozglue.dylib je_realloc memory/mozjemalloc/jemalloc.c:4652
Blocks: Norton
Crash Signature: [@ libnortonconfidential17.dylib@0x5f34] [@ libnortonconfidential17.dylib@0x5fa8] [@ libnortonconfidential17.dylib@0x198cc] → [@ libnortonconfidential17.dylib@0x5f34 ] [@ libnortonconfidential17.dylib@0x5fa8 ] [@ libnortonconfidential17.dylib@0x198cc ]
I installed Norton Internet Suite which includes the Norton Identity toolbar but I haven't generated a crash yet. I am using the same version (2.4.1f15) as what is showing up in the crash reports. The reports all have some uptime so this seems to happen some time after starting a browsing session.
Crash Signature: [@ libnortonconfidential17.dylib@0x5f34 ] [@ libnortonconfidential17.dylib@0x5fa8 ] [@ libnortonconfidential17.dylib@0x198cc ] → [@ libnortonconfidential17.dylib@0x5f34 ] [@ libnortonconfidential17.dylib@0x5fa8 ] [@ libnortonconfidential17.dylib@0x198cc ] [@ libnortonconfidential17.dylib@0x198fe ]
Of course, there are no crashes in 19.0 and above.
Status: NEW → RESOLVED
Closed: 12 years ago
Resolution: --- → WORKSFORME
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