823444 - GMX Mail 2010 UI doesn't open

Status: VERIFIED FIXED

(Core :: Layout, defect)

Description

[Marcus Schank]

Attachment: Hardcopy of empty User Interface

User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:19.0) Gecko/20121219 Firefox/19.0
Build ID: 20121219042016

Steps to reproduce:

(1) Choose GMX Mail Provider http://www.gmx.de
(2) Logon to Account
(3) Choose Mail 2010 Mail Interface as User Interface


Actual results:

An nearly empty screen appears


Expected results:

A rich AJAX bases user interface should be visible

Comment 1

[Loic]

Attachment: Reporter's screenshot (PNG)

Comment 2

[Loic]

(In reply to Marcus Schank from comment #0)
> (3) Choose Mail 2010 Mail Interface as User Interface

Where is it in the GMX interface? Which button?

Comment 3

[Marcus Schank]

Attachment: Reporters Screenshot with Button marked

I have changed my hardcopy to highlight the button for choosing the user-interface.

Comment 4

[Loic]

I don't have this feature with a basic freemail from GMX.
Is it possible to create a guest account with this feature?

Comment 5

[Marcus Schank]

I can confirm this UI is only available with a paid account. I will contact the GMX support with this issue, whether they have a test account.

Since it is working with IE 9, it is maybe a different implementation of JavaScript. Is there any chance to activate a log ?

Comment 6

[Loic]

Yes, a test account would be great, it's likely an issue in Firefox.

Do you know if GMX allows multi-account?
Many webmails allow the user to create a secondary email account.

Comment 7

[Loic]

Great, I performed to get a Top Mail account, because GMX offers 1-month free testing. ;)
And now I'm able to see the GMX Mail 2010 icon and the issue about blank content.

I'll try to find a regression.

Comment 8

[Loic]

STR:

1) Open http://www.gmx.net/top_ssl
2) Login (use the tab 'TopMail Login' on the left)
Username: [e-mail]
Password: nZxqrmEa79
3) In the inbox, click on the 1st icon 'GMX Mail 2010'

Result:
The website fails to open the GMX Mail 2010 inbox layout, page stays gray.

Regression range:

m-c
good=2012-11-09
bad=2012-11-10
http://hg.mozilla.org/mozilla-central/pushloghtml?fromchange=90cea19e27e2&tochange=a47525b93528

Error console:

Error: SyntaxError: An invalid or illegal string was specified
Source File: https://service.gmx.net/mailclient/static/script/compiled-gecko.b6e74190aa0d-3881846227.js
Line: 4773

Comment 9

[Alice0775 White]

Regression window(m-i)
Good:
http://hg.mozilla.org/integration/mozilla-inbound/rev/eef85b630817
Mozilla/5.0 (Windows NT 6.1; WOW64; rv:19.0) Gecko/19.0 Firefox/19.0 ID:20121109022331
Bad:
http://hg.mozilla.org/integration/mozilla-inbound/rev/1fdb059f5ae6
Mozilla/5.0 (Windows NT 6.1; WOW64; rv:19.0) Gecko/19.0 Firefox/19.0 ID:20121109023532
Pushlog:
http://hg.mozilla.org/integration/mozilla-inbound/pushloghtml?fromchange=eef85b630817&tochange=1fdb059f5ae6

Triggered by:  bug 737786

Similar to Bug 819871, this seems to be TE bug

Comment 10

[Loic]

I agree too, likely TE bug.

Comment 11

[(mostly gone) XtC4UaLL [:xtc4uall]]

Sent an altered Version of Bug 819871 Comment 16 via the Support Form (I have a Basic account only though).

Comment 12

[Loic]

@ Marcus Schank: as you own a premium account, could you send an email to GMX support with a link to this bug to explain the issue, please. Thanks in advance.
(check https://bugzilla.mozilla.org/show_bug.cgi?id=819871#c16 for details)

Comment 13

[Marcus Schank]

I have raised this issue to the GMX Premium Service Ticket C321559474. The guy at the hotline was very friendly and promised to forward this information to the relevant team. 

I will track the progress and post any progress here.

Comment 14

[Frank]

(In reply to Marcus Schank from comment #13)
> I have raised this issue to the GMX Premium Service Ticket C321559474. The
> guy at the hotline was very friendly and promised to forward this
> information to the relevant team. 
> 
> I will track the progress and post any progress here.

hey Marcus,

the GMX subsidiary Mail.com has a similar issue on Firefox. Please have a look here (https://bugzilla.mozilla.org/show_bug.cgi?id=819871).

Maybe you could send a premium ticket regarding the Mail.com bug as well?

Comment 15

[Alex Keybl [:akeybl]]

We're going to track the in product fix in bug 819871.

Comment 16

[Marcus Schank]

Today I checked it with version 19 - seems to be really resolved.