825005 - No working crashdump after browsercrash

Status: RESOLVED INCOMPLETE

(Firefox :: Untriaged, defect)

Description

[Remko de Keijzer]

User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:17.0) Gecko/20100101 Firefox/17.0
Build ID: 20121128204232

Steps to reproduce:

Spontaneous Crash


Actual results:

Firefox suddenly crashed when I was away from my computer. The generated crash report isn't complete/corrupt.


Expected results:

Firefox shouldn't crash and if it crashed it should generate a normal dump

Comment 1

[Remko de Keijzer]

Example of crashreport:  54e9b582-49df-40a7-a428-abfd62121227
Another example: 1579fb79-e81e-459d-9e57-6975f2121219

Comment 2

[(mostly gone) XtC4UaLL [:xtc4uall]]

Can you retry sending the Report within about:crashes by clicking on it?

Comment 3

[Remko de Keijzer]

Doesn't work. I directly get the processed report.
Problem only occurs with full browsercrashes, not with plugin crashes. Those reports are fine.

Comment 4

[Scoobidiver (away)]

Here are crash IDs from comment 1:
bp-54e9b582-49df-40a7-a428-abfd62121227
bp-1579fb79-e81e-459d-9e57-6975f2121219

With so many extensions installed, it's likely caused by one of them. Does it happen in Safe Mode (see https://support.mozilla.org/kb/troubleshoot-firefox-issues-using-safe-mode)?

(In reply to Remko de Keijzer from comment #0)
> it crashed it should generate a normal dump
Memory corruption usually generates an unusable dump so that part can't be fixed.

Comment 5

[Remko de Keijzer]

(In reply to Scoobidiver from comment #4)
> Here are crash IDs from comment 1:
> bp-54e9b582-49df-40a7-a428-abfd62121227
> bp-1579fb79-e81e-459d-9e57-6975f2121219
> 
> With so many extensions installed, it's likely caused by one of them. Does
> it happen in Safe Mode (see
> https://support.mozilla.org/kb/troubleshoot-firefox-issues-using-safe-mode)?
Since the last crash no full browser crash has occured. It's not easy to reproduce as I have no idea what happens just prior to the crash. So Safe Mode won't help much in this case.

Comment 6

[Scoobidiver (away)]

Let's close it as incomplete without STR and a valid stack trace.