827232 - Unable to change "tab" on OpenDNS website page

Status: RESOLVED FIXED

(Tech Evangelism Graveyard :: English US, defect)

Description

[Mathieu Marquer]

User Agent: Mozilla/5.0 (Windows NT 5.1; rv:20.0) Gecko/20130106 Firefox/20.0
Build ID: 20130106030902

Steps to reproduce:

Going on https://www.opendns.com/home-solutions/parental-controls/


Actual results:

Only "OpenDNS Home VIP" tab can be selected. "OpenDNS Home" and "OpenDNS Family Shield" cannot be selected.


Expected results:

The 3 tabs should be displayable. Works with Firefox 17.0.1

Comment 1

[Cork]

Works fine here in Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:17.0) Gecko/20100101 Firefox/17.0

Have you tried firefox safe mode to make sure its not caused by one of your extensions?

http://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode#w_how-to-start-firefox-in-safe-mode

Comment 2

[Loic]

(In reply to Cork from comment #1)
> Works fine here in Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:17.0)
> Gecko/20100101 Firefox/17.0

I guess you didn't try with Firefox 20. ;)

There is a recent regression, maybe a TE bug:
m-c
good=2012-12-22
bad=2012-12-23
http://hg.mozilla.org/mozilla-central/pushloghtml?fromchange=bf26f61a0748&tochange=84320dffec6e

When the user click on the 2 tabs "OpenDNS Home" and "OpenDNS Family Shield", Firefox adds #home and #family at the end of the URL https://www.opendns.com/home-solutions/parental-controls/ in the location bar.
That's not the case in nightlies before 2012-12-23.

Comment 3

[Mathieu Marquer]

(In reply to Cork from comment #1)
> Works fine here in Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:17.0)
> Gecko/20100101 Firefox/17.0
> 
> Have you tried firefox safe mode to make sure its not caused by one of your
> extensions?
As I said, it works with Firefox 17.0, but does not work with the latests nighlies of Firefox 20 :)

Comment 4

[Cork]

Ugg i did test in 20, but i missed that it wasn't up to date (the updater didn't pull the latest version)

http://hg.mozilla.org/mozilla-central/pushloghtml?fromchange=bf26f61a0748&tochange=84320dffec6e

Comment 5

[Alice0775 White]

The site uses Optimizely which is not compatible with current Nightly20.0a1.
<script src="//cdn.optimizely.com/js/42265985.js"></script>

So, this problem similar to Bug 824301

Comment 6

[Alex Keybl [:akeybl]]

Is this bug still occurring after bz's outreach?

Comment 7

[Boris Zbarsky [:bzbarsky]]

Erm..  I didn't do any outreach here, for what it's worth.

Comment 8

[Boris Zbarsky [:bzbarsky]]

Fix has been rolled out here.  Sorry about comment 7; I lost track of this being one of the optimizely issues.

Comment 9

[Virgil Dicu [:virgil] [QA]]

Verified the STR from comment 0 on Windows XP x86 with 2013-01-06 Nightly 
Mozilla/5.0 (Windows NT 5.1; rv:20.0) Gecko/20130106 Firefox/20.0
Build ID: 20130106030902

Verified also on 19.0 beta 2, 18.0.1, Latest Aurora and Latest Nightly.

Could not find any issues. Each tab could be clicked and they worked as expected. 
I did some dogfooding on the URL provided but could not find anything wrong.