832780 - crash in gfxWindowsPlatform::VerifyD2DDevice @ atidxx32.dll@0x1b95b7

Status: RESOLVED INCOMPLETE

(Core :: Graphics, defect)

Description

[Wes Kocher (:KWierso) (Not reading bugmail; email directly if needed)]

This bug was filed from the Socorro interface and is 
report bp-c5522888-e1a4-4903-abbb-3c59f2130120 .
============================================================= 
Reporting this for the person who posted the linked thread on MozillaZine. I'll try to get the Graphics section from about:support. Apparently 18.0.1 is instantly crashing whenever acceleration is enabled.

Comment 1

[Wes Kocher (:KWierso) (Not reading bugmail; email directly if needed)]

Okay, here's the graphics section of about:support, with acceleration disabled:

Adapter Description ATI Radeon HD 4300/4500 Series
Adapter Drivers aticfx64 aticfx64 aticfx32 aticfx32 atiumd64 atidxx64 atiumdag atidxx32 atiumdva atiumd6a atitmm64
Adapter RAM 512
ClearType Parameters Gamma: 2200 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 400
Device ID0x954f
Direct2D Enabled no information
DirectWrite Enabled false (6.1.7601.17789)
Driver Date 7-3-2012
Driver Version 8.970.100.3000
GPU #2 Active false
GPU Accelerated Windows 0/1 Basic no information
Vendor ID0x1002
WebGL RendererGoogle Inc. -- ANGLE (ATI Radeon HD 4300/4500 Series)
AzureCanvasBackend cairo
AzureContentBackend none
AzureFallbackCanvasBackend none

Comment 2

[Scoobidiver (away)]

It's Catalyst 12.6, the latest one for ATI Radeon HD 4300/4500 Series (legacy).
He is the only one to hit this crash signature (https://crash-stats.mozilla.com/report/list?signature=atidxx32.dll%400x1b95b7) so no need to add a graphics blocklist, the Safe Mode prompt following a startup crash is enough.

Comment 3

[u279076]

Closing as incomplete since we have no recent data to go on. Please reopen this bug report if the issue still reproduces.