836701 - Navigation Toolbar / Back Button drawing error, with Intel graphics

Status: RESOLVED WORKSFORME

(Core :: Graphics, defect)

Description

[vp2177+mozbugz]

Attachment: fx-back-blit-bug.PNG

User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:18.0) Gecko/20100101 Firefox/18.0
Build ID: 20130116073211

Steps to reproduce:

-


Actual results:

- Back (and also Home) Button are drawn with errors
- Hovering over them mostly fixes the issue, temporarily


Expected results:

-

Comment 1

[vp2177+mozbugz]

Using Windows 7 on a x64 machine with Intel Q45 graphics.

Comment 2

[Cork]

Could you please go to about:support and click the copy button and attach here?

Comment 3

[vp2177+mozbugz]

Attachment: about:support copy

Attached

Comment 4

[Loic]

You have many extensions, so please try:

1) in safe mode: https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode

2) with a new profile: https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles

Does it fix your issue?

Comment 5

[(mostly gone) XtC4UaLL [:xtc4uall]]

(In reply to Péter Varga from comment #3)
> Created attachment 708656 [details]
> about:support copy
> 
> Attached

So you're on Win7 x64 + Platform Update (D2D/DW 6.2.9200.16440) + Azure + outdated GFX Driver.

=> you might want to update your GFX Driver: http://downloadcenter.intel.com/SearchResult.aspx?lang=eng&ProductFamily=Graphics&ProductLine=Desktop+graphics+drivers&ProductProduct=Intel%C2%AE+Q45+Express+Chipset&ProdId=2998&LineId=1100&FamilyId=39

Comment 6

[Tiziana Sellitto [:tiziana]]

Péter have you tried with the suggestion of comment 4 and comment 5? Have you solved this?

Comment 7

[Tiziana Sellitto [:tiziana]]

I'll close this due to the lack of information from the roporter. Please reopen if you have more info.

Comment 8

[Loic]

I think it's a dupe of bug 851764.

Comment 9

[Loic]

Cc'ing dbaron who is aware of this issue.

Comment 10

[Tiziana Sellitto [:tiziana]]

(In reply to Loic from comment #8)
> I think it's a dupe of bug 851764.

It seems to be the same, do you think it's better to resolve as duplicate or reopen it?

Comment 11

[Loic]

David posted a good summary about all these bugs here: https://bugzilla.mozilla.org/show_bug.cgi?id=851764#c12

Maybe you can add bug 851764 in the field "Depends on".

Comment 12

[vp2177+mozbugz]

Unfortunately, this is not a very useful comment, but
I no longer have access to the computer where I could reproduce this.
Also worth noting that Chrome had issues on it as well, not in its chrome but in page content (most noticable with other tabs' content appearing in page backgrounds).

Is some rendering component shared between Firefox and Chrome?

Comment 13

[[:philipp]]

about:support information by an affected user on sumo, https://support.mozilla.org/en-US/questions/1030160: 

Adapter Description	Intel(R) Q45/Q43 Express Chipset (Microsoft Corporation - WDDM 1.1)
Adapter Drivers	igdumd32 igd10umd32
Adapter RAM	Unknown
Device ID	0x2e12
DirectWrite Enabled	false (6.3.9600.17111)
Driver Date	3-11-2013
Driver Version	8.15.10.2702
GPU #2 Active	false
GPU Accelerated Windows	0/1 Basic (OMTC)
Vendor ID	0x8086
WebGL Renderer	Google Inc. -- ANGLE (Intel(R) Q45/Q43 Express Chipset (Microsoft Corporation - WDDM 1.1) Direct3D9Ex vs_3_0 ps_3_0)
windowLayerManagerRemote	true
AzureCanvasBackend	skia
AzureContentBackend	cairo
AzureFallbackCanvasBackend	cairo
AzureSkiaAccelerated	0

i also get those artefacts on the back button and the addressbar myself from time to time with this configuration (Mozilla/5.0 (Windows NT 6.1; rv:34.0) Gecko/20100101 Firefox/34.0): 
Direct2D aktiviert	true
DirectWrite aktiviert	true (6.2.9200.16571)
Geräte-ID	0x2a42
GPU #2 aktiv	false
GPU-beschleunigte Fenster	1/1 Direct3D 11 (OMTC)
Karten-Beschreibung	Mobile Intel(R) 4 Series Express Chipset Family
Karten-RAM	Unknown
Karten-Treiber	igdumdx32 igd10umd32
Subsys-ID	30eb103c
Treiber-Datum	2-11-2011
Treiber-Version	8.15.10.2302
Vendor-ID	0x8086
WebGL-Renderer	Google Inc. -- ANGLE (Mobile Intel(R) 4 Series Express Chipset Family Direct3D9Ex vs_3_0 ps_3_0)
windowLayerManagerRemote	true
AzureCanvasBackend	direct2d
AzureContentBackend	direct2d
AzureFallbackCanvasBackend	cairo
AzureSkiaAccelerated	0

Comment 14

[Loic]

It looks like a serie of devices is affected:
+ 0x2e12 (Intel(R) Q45/Q43 Express Chipset)
+ 0x2a42 (Mobile Intel(R) 4 Series Express Chipset Family)

philipp, could you try to update the drivers to the latest version released by Intel, please?
https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=22163

Comment 15

[[:philipp]]

yes, it's the same with the most recent drivers available as well:

Direct2D aktiviert    true
DirectWrite aktiviert    true (6.2.9200.16571)
Geräte-ID    0x2a42
GPU #2 aktiv    false
GPU-beschleunigte Fenster    1/1 Direct3D 11 (OMTC)
Karten-Beschreibung    Mobile Intel(R) 4 Series Express Chipset Family
Karten-RAM    Unknown
Karten-Treiber    igdumdx32 igd10umd32
Subsys-ID    30eb103c
Treiber-Datum    10-4-2012
Treiber-Version    8.15.10.2869
Vendor-ID    0x8086
WebGL-Renderer    Google Inc. -- ANGLE (Mobile Intel(R) 4 Series Express Chipset Family Direct3D9Ex vs_3_0 ps_3_0)
windowLayerManagerRemote    true
AzureCanvasBackend    direct2d
AzureContentBackend    direct2d
AzureFallbackCanvasBackend    cairo
AzureSkiaAccelerated    0

Comment 16

[[:philipp]]

Attachment: screenshot.png

Comment 17

[Dirk Busse]

I had the same problem with 0x2a42 (Mobile Intel(R) 4 Series Express Chipset Family) under Windows 8.1 (64-bit).

Since updating to Windows 10 (64-bit) and the latest Firefox (currently 40.0.3) the problem is gone.

I don't know if Windows 10 or Firefox fixed it.

Comment 18

[Loic]

Peter, is it still an issue for you with the latest Firefox 41?

Comment 19

[[:philipp]]

i think this might have gone away with bug 1180379 which put the adapter in question on a blacklist for certain graphics features.

Comment 20

[vp2177+mozbugz]

I can confirm I am no longer having the issue.
Tested on the same laptop I originally experienced the issue one, still running Windows 7 SP1; Firefox 41.0