837369 - Latest FF 19.0 TOTALLY broke Acrobat X Print to PDF

Status: RESOLVED INVALID

(Firefox :: Untriaged, defect)

Description

[keepitsimplestupid]

User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:19.0) Gecko/20100101 Firefox/19.0
Build ID: 20130130080006

Steps to reproduce:

FF was just updated, later, so was Windows and then Java
Selected the Adobe PDF Printer and tried to print



Actual results:

Firefox Not responding.

Before the last update, I could immediately minimize FF and Printing would work.  So, 2 versions ago printing worked fine.

Now, the only way to print to the PDF Printer is to Preview the page first.

I wrote down a full set of what happened and what I did, before the latest update to get the Adobe printer to work.  Now it's really broken.

OK Prior to the updates:
printing dialog with title, progress and preparing
Not responding
Cancel
Firefox not responding
Close program
Windows checking for solution
cancel
Now, the Adobe "Creating Adobe PDF appears partially finished progress bar.
Hide
FF is dead
re-open FF
(FF is now installing updates - what a time for that)

Seems like the "Creating Adobe PDF" window is being blocked from being seen.

I tried all sort of things, from killing the printer service and restarting, killing acrotray, killing distiller, re-booting (used to sort of work) and I even tried a repair to Acrobat.

Now, the only way to print to the Adobe PDF printer is from Print Preview.

Comment 1

[Tiziana Sellitto [:tiziana]]

Thanks for reporting this.
Could you verify if you can reproduce this on the newer Firefox versions?

Comment 2

[keepitsimplestupid]

I suffered a total unreverable hard drive crash on my Win 7 x64 machine.  I don't know when I will be up and running again under that platform.  I do have XP Pro, but for the moment, I'm running UBUNTU off a Live CD.  I had other life issues and I don't know when I will be able to get back to some sense of normal.

Because it too too long for Adobe to fix it, I HAD to switch to PDFSuite for printing to PDF's.

I talked to some of the computer techs at Staples and they confirmed the problem with other customers.  I do believe the problem was with Adobe. 

The actual work-around was to:
1. Make all windows minimized.
2. Move Firefox so it's about 2/3 down the page.
3. Print with PDF Printer.

or

Use another application like PSFSuite.

Windows were somehow being blocked from appearing and in many cases the information was wrong in the window,  So, having all of the programs not occupying the top 1/3 of the screen allowed Adobe PDF to display it's blurb that it was printing to a file.

At one point in time, it was possible to manipulate both the Firefox window and the Print to PDF Window at the same time.  I do not think it's possible to do that now,

Under UBUNTU you cannot move the Firefox scroll bars after initiating a Print to file.
I think you should be able to do that.  

My Primary reason is to print to PDF invoices of things I have ordered.  I usually use the something like 130704_Newark.com (SN7404)_x8001 Chase_34.95 for a filename.  

I always forget to scroll before I print to find the total cost.  It would be nice if both Windows were active at least for scrolling.

In Windows, I do seem to remember a hole when you moved the printing dialog which isn't good either.  BY hole, I mean white space where the print dialog was that did not fill in with the content under it when the dialog was moved.

The problem lied squarely with Adobe and they did not fix it promptly.  On the Adobe forums it was hinted that Adobe seems to be abondoning Firefox.

The probem got fixed whan Adobe did an update, not Firefox.  I believe tha day it broke, both FF and Adobe did updates the same day.

I hope all of this helps.  I'd check the Window manipulation if I could, but now I'm not in the position to do so.

Comment 3

[Tiziana Sellitto [:tiziana]]

(In reply to keepitsimplestupid from comment #2)
> I talked to some of the computer techs at Staples and they confirmed the
> problem with other customers.  I do believe the problem was with Adobe. 
> 
> The problem lied squarely with Adobe and they did not fix it promptly.  On
> the Adobe forums it was hinted that Adobe seems to be abondoning Firefox.
> 
> The probem got fixed whan Adobe did an update, not Firefox.  I believe tha
> day it broke, both FF and Adobe did updates the same day.
> 
Thanks again for reporting this!
Since the problem is not reproducible at the moment and seems to be an Adobe problem I'll close this for now.
Please, reopen if you investigate more and verify that it's a Firefox problem.