Closed Bug 839820 Opened 11 years ago Closed 7 years ago

startup crash in mozilla::layers::DeviceManagerD3D9::Init @ atiu9pag.dll@0xbb0f after switching from ATI/AMD's to Intel's GPU

Categories

(Core :: Graphics, defect)

Product:
Core
Component:
Graphics
Version:
18 Branch
Platform:
x86
Windows 7
Type:
defect
Priority:
Not set
Severity:
critical

Tracking

()

Status:
RESOLVED WORKSFORME

People

(Reporter: lipski.bogdan, Unassigned)

References

Details

(Keywords: crash, Whiteboard: [platform-rel-Intel])

Crash Data

User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:18.0) Gecko/20100101 Firefox/18.0
Build ID: 20130201065344

Steps to reproduce:

Start Firefox

BUT first:
switch to powersaving card/intel:
Driver: Intel(R) HD Graphics Family
Driver Provider: ATI Technologies Inc.
Driver Date: 09/06/2011
Driver Version: 8.851.2.0

btw basic specs:
alienware m17xR3, Windows 7 x64, fully updated from MS, Firefox 18.0.2, switchable graphics ATI6990M/Intel ? (HD3000 I believe)



Actual results:

firefox crashes randomly during startup


Expected results:

it should start as normal. actually it used to do that before couple of FF versions back or couple of ATI drivers back (noticed since ATI catalyst mobility WHQL 12.10, currently running 13.2beta5 and still the same), possibly FF was on earlier version as well, I see first crash reported on FF18.0

defo NOT about add-ons (same when all disabled)
issue doesn't happen when:
- running on ATI card (not Intel)
- or when I disable HW acceleration in advanced options for FF

dude from 815851 claimed disabling HW accel doesnt help so maybe he has sth different?

funny: looking at crash reports I am running intel drivers, yet crashing drivers are ati, maybe a switchable thing, maybe not.

Here the crash reports - just a few (2 oldest, 2 newest):
http://crash-stats.mozilla.com/report/index/bp-ad705af9-5278-4fdf-af21-668932130116
http://crash-stats.mozilla.com/report/index/bp-bac5d6ab-47b5-4f9d-a004-6b6842130119
http://crash-stats.mozilla.com/report/index/bp-40b4fa08-5f90-4152-8175-8f0b52130209
http://crash-stats.mozilla.com/report/index/bp-5b1f0707-eeda-4977-907d-b1c062130209
Summary: startup crash atiu9pag.dll@0xbb0f with switchable graphics, followup to bug711656 (maybe: 815851) → startup crash atiu9pag.dll@0xbb0f with switchable graphics, followup to bug711656 (and maybe: bug815851)
This can, as most crashes caused by the graphic card drivers, only be fixed by fixed driver.
Severity: normal → critical
Crash Signature: [@ atiu9pag.dll@0xb1ef ]
Keywords: crash
Component: Untriaged → Graphics
Product: Firefox → Core
I see that Direct2D and Direct3D10 are disabled.
The driver version for the Intel GPU is the ATI one and we don't handle that.
Status: UNCONFIRMED → NEW
Depends on: 628129
Ever confirmed: true
Hardware: x86_64 → x86
See Also: → 635464
Summary: startup crash atiu9pag.dll@0xbb0f with switchable graphics, followup to bug711656 (and maybe: bug815851) → startup crash in mozilla::layers::DeviceManagerD3D9::Init @ atiu9pag.dll@0xbb0f after switching from ATI/AMD's to Intel's GPU
Blocks: 605780
Whiteboard: [platform-rel-Intel]
platform-rel: --- → ?
platform-rel: ? → ---
I'm marking this bug as WORKSFORME as bug crashlog signature didn't appear from a long time (over half year) in Firefox.
Status: NEW → RESOLVED
Closed: 7 years ago
Resolution: --- → WORKSFORME
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