842077 - FireFox hangs when loading Flash and Flash crashes (FF18.0.2/ Win 7 / Flash 11.6.602.168)

Status: RESOLVED WORKSFORME

(External Software Affecting Firefox Graveyard :: Flash (Adobe), defect)

Description

[info621group07]

Attachment: logs.zip

User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:18.0) Gecko/20100101 Firefox/18.0
Build ID: 20130201065344

Steps to reproduce:

I was initially browsing a Flash based site

1.Flash plugin was taking a long time to load resources
2.So FF was hanged, waiting for flash to respond
3.I killed flash plugin from process list using taskbar
4. FF was back to normal

The problem started when i tried to reload the page or any other web page with flash.



Actual results:

Whenever I try to reload a web page with flash again, FF hangs and flash player continuously crashes. basically I am not able to view any site in flash or flash content.
Even a simple flash ad, causes flash plugin to crash.

Workarounds Tried:

Uninstalled FF ( cleaned all personalization , customizations, add ons) and Flash
Reinstalled both, still no resolution

I have tried cleaning registry entries (restarting windows), installing it again , I am still facing no resolution.

I am using latest Flash version 11.6 with FF 18.0.2 on Win 7.

I have zipped crash reports folder from FF so that you could view it. It contains crash ids I have submitted.




Expected results:

Flash should have loaded properly, youtube video should have played.

Comment 1

[Scoobidiver (away)]

Here are some crash IDs from February 16:
bp-90f807c0-a126-4214-a9b7-9633d2130216
bp-a6ab6164-a8de-47a8-900b-862bb2130216
bp-041eb6ab-8586-4e59-a0a1-71d882130216
bp-9d5fab53-6ded-4053-bc00-add452130216

This new issue is coincident with the release of Flash 11.6 on February 12 and likely updated on your computer on February 16.

It's the Flash sandbox that generates those crashes because the Flash/Firefox connection is slow and Flash thinks it has been hacked.
You might have old graphics drivers (the latest Intel driver version is 9.17.10.2932 and not 8.15.10.2342) or software (malware, antivirus software...) that slows down the connection.

Does it happen in Safe Mode (see https://support.mozilla.org/kb/troubleshoot-firefox-issues-using-safe-mode)?
Check your computer for malware (see https://support.mozilla.org/kb/troubleshoot-firefox-issues-caused-malware#w_how-do-i-get-rid-of-malware)

Comment 2

[info621group07]

The graphics driver is  8.15.10.2342 . I just have MS security essentials for anti virus. I guess it shows my system is clean. Yes the problem occurred even in safe mode.

Steps to reproduce:

1)Start FF
2) Go to a flash heavy page
3) Kill flash while, resource is loading, flash plugin will crash
4) Reload page, both FF and flash hang, with flash crashing.
5) Even uninstalling flash and firefox , re installing doesnt seem to help

However, I did re boot of the system , after uninstall and re - installed FF and flash, i got them to work again.

Comment 3

[info621group07]

I ran dell driver utility, it doesn't suggest me an intel graphics driver pdate, just an BIOS update.

Comment 4

[Scoobidiver (away)]

(In reply to info621group07 from comment #2)
> However, I did re boot of the system , after uninstall and re - installed FF
> and flash, i got them to work again.
Are those crashes definitively fixed?

(In reply to info621group07 from comment #3)
> I ran dell driver utility, it doesn't suggest me an intel graphics driver
> pdate, just an BIOS update.
See https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

Comment 5

[Arthur K. (he/him)]

(In reply to info621group07 from comment #3)
> I ran dell driver utility, it doesn't suggest me an intel graphics driver
> pdate, just an BIOS update.

You have to get the updated VGA driver directly from intel.com, not via Dell's utility. It's garbage so don't trust it.

Comment 6

[info621group07]

I tried updating from intel directly,

"A customized computer manufacturer driver is installed on your computer. The Intel Driver Update Utility is not able to update the driver. Installing a generic Intel driver instead of the customized computer manufacturer driver may cause technical issues. Contact your computer manufacturer for the latest driver for your computer"

This was the message I got. I guess Dell took it , did customizations on the driver, so that I download updates from only dell.


I applied optional updates things, I dont see any specific graphics driver updates from MS

@Scoobidiver

Flash is not crashing after reboot and re install.

Comment 7

[Scoobidiver (away)]

(In reply to info621group07 from comment #6)
> Flash is not crashing after reboot and re install.
Based on that, your issue is definitively fixed.

Comment 8

[banakon]

https://crash-stats.mozilla.com/report/index/1d3a5289-1345-467a-8a61-8410a2131127

Comment 9

[Georg Fritzsche [:gfritzsche]]

On a quick look, that doesn't seem to be obviously related to this issue. Please file a new bug and provide more information like steps to reproduce it.

Comment 10

[candaules]

https://crash-stats.mozilla.com/report/index/33595682-9e81-427b-855d-87d132131221

Comment 11

[banakon]

https://crash-stats.mozilla.com/report/index/f582b71a-7c39-4adb-b4b2-3b3342131227

Comment 12

[banakon]

again the same problem:

https://crash-stats.mozilla.com/report/index/ad6c6b5e-facf-4eb0-bc0f-4156e2140121

(opening a new YT tab, after using flash for long time.

Comment 13

[BMO Automation]

Version and milestone values are being reset to defaults as part of product refactoring.