843217 - Intuit Sites incompatible with PDF.js

Status: RESOLVED DUPLICATE of bug 743252

Description

[Matt Grimes [:Matt_G]]

Early feedback for pdf.js indicates that there are compatibility issues with the following Intuit products:

* Quickbooks online
* Intuit online
* Quicken loans

Let me know if there is anything we can do to help. This feedback came through input, so unfortunately we cannot reach out to the users directly.

Comment 1

[Matt Grimes [:Matt_G]]

From the input we have it looks like the Quicken loans issue is related to garbled text. Intuit online and Quickbooks online reports seem to be printing issues.

Comment 2

[Anthony Hughes (:ashughes) [QA]]

(In reply to Matt Grimes, Mozilla SUMO (irc: Matt_G) from comment #1)
> From the input we have it looks like the Quicken loans issue is related to
> garbled text. Intuit online and Quickbooks online reports seem to be
> printing issues.

Unfortunately, testing Quicken Loans will require someone with a Quicken loan to test. The only way I can gain access would be by applying for a loan. If we can do some outreach to users affected to get information needed by Engineering that would be useful.

I have set up a free Quickbooks Online account and will try to reproduce the printing issues with some dummy information.

Comment 3

[Matt Grimes [:Matt_G]]

We'll keep an eye on the SUMO forums. If we can find someone there willing to help we'll send them your way.

Comment 4

[Anthony Hughes (:ashughes) [QA]]

I've tried printing various documents via PDF.js using dummy information (invoices, receipts, company reports). I've not yet encountered any issues. I think QA will need more specific details before we are able to reproduce.

Comment 5

[Alex Keybl [:akeybl]]

(In reply to Anthony Hughes, Mozilla QA (:ashughes) from comment #4)
> I've tried printing various documents via PDF.js using dummy information
> (invoices, receipts, company reports). I've not yet encountered any issues.
> I think QA will need more specific details before we are able to reproduce.

Thanks Anthony - let's try to get more details from impacted users. If we can't, then this doesn't seem user critical and can be untracked.

Comment 6

[Matt Grimes [:Matt_G]]

Thanks for looking into this Anthony. Found one more piece of feedback that suggests it is printing checks that isn't working. Still nothing on SUMO for two communication.

Comment 7

[Anthony Hughes (:ashughes) [QA]]

(In reply to Matt Grimes, Mozilla SUMO (irc: Matt_G) from comment #6)
> Thanks for looking into this Anthony. Found one more piece of feedback that
> suggests it is printing checks that isn't working. Still nothing on SUMO for
> two communication.

I tried printing some dummy checks I made but did not have any issues getting them to print. Unfortunately I have no way to print *real* checks since this is just a test account. Do we have any indication if the compatibility issues are failing to print or page layout issues?

Comment 8

[Alex Keybl [:akeybl]]

Matt - does this continue to be a high volume issue? Sounds like QA hasn't been able to repro.

Comment 9

[John Hammink]

[e-mail], [e-mail]  are the guys from intuit.  Thanks!

Comment 10

[Alex Keybl [:akeybl]]

This ended up being a dupe of bug 743252 for Intuit. Will be resolved in FF20.