849180 - PDF files can't be printed because they stuck in the queue with status 'processing'

Status: RESOLVED WORKSFORME

(Firefox :: PDF Viewer, defect, P3)

Description

[Henrik Skupin [:whimboo][⌚️UTC+2] (away July 24th - August 16th)]

Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:19.0) Gecko/20100101 Firefox/19.0

Firefox is not able to print any pdf document via its internal PDF viewer. All jobs are stuck in the queue with the status 'Processing'.

Steps:
1. Open http://mozqa.com/data/firefox/pdf/differentPageOrientation.pdf
2. Print and observe system print queue

With step 2 you will see the print process appear but the document never finishes the status processing.

I can also see that up to the latest 22.0a1 Nightly build.

Comment 1

[Henrik Skupin [:whimboo][⌚️UTC+2] (away July 24th - August 16th)]

Attachment: screenshot

Comment 2

[Mihaela Velimiroviciu (:mihaelav)]

WFM on  Build identifier: Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:19.0) Gecko/20100101 Firefox/19.0, Build ID: 20130227184535

Comment 3

[Henrik Skupin [:whimboo][⌚️UTC+2] (away July 24th - August 16th)]

Might it be printer or driver related?

Comment 4

[Mihaela Velimiroviciu (:mihaelav)]

Could be... We have a Samsung ML-2851ND

Comment 5

[dfisher01]

This just started for me with version 22 of Firefox.  I will be printing a pdf file and the computer screen will just show that it is stuck.  The printer will tell me that it is processing, but the green light is on steady and is not blinking like it normally would when processing a job correctly.  I have an HP LaserJet printer that I have been using for at least four years without any problems like this.  I cannot use task manager to stop the Firefox process.  The top of the screen says that it is not responding.  I will shut everything that I can down and reboot.  When I do that, Firefox goes back to the screens that were open and then I can print document.

Comment 6

[J Bedford]

Also happens here.

Mozilla/5.0 (X11; Ubuntu; Linux i686; rv:23.0) Gecko/20100101 Firefox/23.0

Printer is an HP Photosmart 5510.

The same pdf prints fine if downloaded and printed from Evince. Printing otherwise on my system is fine.

Comment 7

[nissimkaufmann]

Ditto J Bedford.

For me, any print job from Mozilla (PDF or otherwise) gets stuck with 
"Processing Job" shown on my HP 4000 LaserJet console itself,
while CUPS claims the job is completed.

If I save the file and the print from Evince or any other application, the same job prints fine.
Print settings on Firefox look fine.

Firefox 52.0.1 (32-bit) for LinuxMint
Linux Mint 17 Qiana
Ubuntu 3.13.0-24-generic

Comment 8

[Calixte Denizet (:calixte)]

Please reopen if you can reproduce.