851876 - [adbe 3525346] Flash crash in F1645914616

Status: RESOLVED FIXED

(External Software Affecting Firefox Graveyard :: Flash (Adobe), defect)

Description

[Scoobidiver (away)]

It has been hit by five users with many duplicates.
I don't see a common pattern (extension, DLL, graphics configuration or CPU) amongst them.

Signature 	F1645914616_______________ More Reports Search
UUID	b8a7bc10-7e93-47ae-b183-4fbf52130312
Date Processed	2013-03-12 21:22:11
Process Type	plugin Shockwave Flash Version:11.7.700.128 Filename: NPSWF32_11_7_700_128.dll
Uptime	62
Install Age	4.0 days since version was first installed.
Install Time	2013-03-08 16:58:03
Product	Firefox
Version	20.0
Build ID	20130307075451
Release Channel	beta
OS	Windows NT
OS Version	5.1.2600 Service Pack 3
Build Architecture	x86
Build Architecture Info	GenuineIntel family 6 model 22 stepping 1
Crash Reason	EXCEPTION_ACCESS_VIOLATION_READ
Crash Address	0x0
App Notes 	
AdapterVendorID: 0x8086, AdapterDeviceID: 0x2e32, AdapterSubsysID: 00000000, AdapterDriverVersion: 6.14.10.5259
D3D10 Layers? D3D10 Layers- D3D9 Layers? D3D9 Layers- 
Processor Notes 	sp-processor03.phx1.mozilla.com_19476:2008
EMCheckCompatibility	True
Adapter Vendor ID	0x8086
Adapter Device ID	0x2e32

Frame 	Module 	Signature 	Source
0 	NPSWF32_11_7_700_128.dll 	F1645914616_______________ 	
1 	NPSWF32_11_7_700_128.dll 	F_1486763372________________________ 	
2 	NPSWF32_11_7_700_128.dll 	F_1338424292______________________________________________ 	
3 	NPSWF32_11_7_700_128.dll 	F_12642064_________________________________________________________________ 	
4 	NPSWF32_11_7_700_128.dll 	IAEModule_IAEKernel_LoadModule 	
5 	NPSWF32_11_7_700_128.dll 	F_521262805________________________________________________________________ 	
6 	NPSWF32_11_7_700_128.dll 	F2144276548__________________________________________________________ 	e:\fp_win_nf\fp_main_128\code\modules\kernel\include\kernel\ikernel.h:46
7 	NPSWF32_11_7_700_128.dll 	F577863924__________________________________________________________ 	e:\fp_win_nf\fp_main_128\code\modules\media\source\mediacomponentfactory.cpp:24
8 	NPSWF32_11_7_700_128.dll 	F2121643384________________________________________________________ 	F_1311554688____________________________________________:3812
9 	NPSWF32_11_7_700_128.dll 	F918534986________________________________________ 	F1524315363_________________________________________:12531
10 	NPSWF32_11_7_700_128.dll 	F945480156____________________________ 	F1524315363_________________________________________:12569
11 	NPSWF32_11_7_700_128.dll 	F_1995396427_________________ 	F1524315363_________________________________________:13812
12 	NPSWF32_11_7_700_128.dll 	F1546913566_____________________________________ 	F38183179__________________________________________________________________________:4222
13 	NPSWF32_11_7_700_128.dll 	F957328252________________________ 	F38183179__________________________________________________________________________:714
14 	user32.dll 	InternalCallWinProc 	
15 	user32.dll 	UserCallWinProcCheckWow 	
16 	user32.dll 	CallWindowProcAorW 	
17 	user32.dll 	CallWindowProcW 	
18 	xul.dll 	mozilla::plugins::PluginInstanceChild::FlashThrottleAsyncMsg::Run 	dom/plugins/ipc/PluginInstanceChild.cpp:2149
19 	xul.dll 	MessageLoop::RunTask 	ipc/chromium/src/base/message_loop.cc:333
20 	xul.dll 	MessageLoop::DeferOrRunPendingTask 	ipc/chromium/src/base/message_loop.cc:341
21 	xul.dll 	MessageLoop::DoDelayedWork 	ipc/chromium/src/base/message_loop.cc:468
22 	xul.dll 	base::MessagePumpForUI::DoRunLoop 	ipc/chromium/src/base/message_pump_win.cc:219
23 	xul.dll 	base::MessagePumpWin::RunWithDispatcher 	ipc/chromium/src/base/message_pump_win.cc:53
24 	xul.dll 	base::MessagePumpWin::Run 	ipc/chromium/src/base/message_pump_win.h:78
25 	xul.dll 	MessageLoop::RunInternal 	ipc/chromium/src/base/message_loop.cc:215
26 	xul.dll 	MessageLoop::RunHandler 	ipc/chromium/src/base/message_loop.cc:201
27 	xul.dll 	MessageLoop::Run 	ipc/chromium/src/base/message_loop.cc:182
28 	xul.dll 	XRE_InitChildProcess 	toolkit/xre/nsEmbedFunctions.cpp:494
29 	plugin-container.exe 	wmain 	toolkit/xre/nsWindowsWMain.cpp:105
30 	plugin-container.exe 	__tmainCRTStartup 	crtexe.c:552
31 	kernel32.dll 	BaseProcessStart 	

More reports at:
https://crash-stats.mozilla.com/report/list?signature=F1645914616_______________

Comment 1

[Alex Keybl [:akeybl]]

Have we seen any crashes in 11.7.700.141?

Comment 2

[Robert Kaiser]

(In reply to Alex Keybl [:akeybl] from comment #1)
> Have we seen any crashes in 11.7.700.141?

Yes, it shows up in my reports for that version, see e.g. https://crash-analysis.mozilla.com/rkaiser/2013-03-18/2013-03-18.firefox.flash.11-7-700-141.html

Comment 3

[Jeromie Clark]

This is Adobe 3525346.

Comment 4

[Jeromie Clark]

A couple things: 

1.) We're pretty sure that this is the result of 3rd party applications significantly changing or destroying the number of TlsAlloc() calls we make.

2.) I noticed that out of the ~40 reports that came in, there were only 4 unique install times, with 2 accounting for all but 4 of the total reports.

3.) We've made a blind fix in an attempt to desensitize the player to this kind of third-party manipulation, but we're concerned about functional side-effects.  It will land in next week's beta.

In my ad-hoc analysis, I noticed that many of the reports shared a couple loaded modules in common, in particular: 
aswJsFlt.dll 7.0.n.n (minor versions differ) - Avast! Antivirus
idmmkb.dll - Internet Download Manager from Tonec Inc

It would be interesting to know if a more formal investigation turns up any strong correlations.

Comment 5

[Scoobidiver (away)]

(In reply to Jeromie Clark from comment #4)
> there were only 4 unique install times
I noticed that in comment 0.

> aswJsFlt.dll 7.0.n.n (minor versions differ) - Avast! Antivirus
> idmmkb.dll - Internet Download Manager from Tonec Inc
With only four affected users, it's meaningless.

> It would be interesting to know if a more formal investigation turns up any
> strong correlations.
More than ten crashes per day are required to have correlations.

Comment 6

[Scoobidiver (away)]

There have been no crashes in Flash 11.7.700.150 and above.

Comment 7

[BMO Automation]

Version and milestone values are being reset to defaults as part of product refactoring.