Closed Bug 852510 Opened 12 years ago Closed 8 years ago

crash in LdrShutdownThread with Bandoo's DataMngr/Search Results Toolbar or Hotspot Shield Helper

Categories

(Firefox :: Extension Compatibility, defect)

Product:
Firefox
Component:
Extension Compatibility
Platform:
x86
Windows 7
Type:
defect
Priority:
Not set
Severity:
critical

Tracking

()

Status:
RESOLVED INVALID
Tracking Flags:
Tracking Status
firefox20 --- wontfix
firefox21 - wontfix
firefox22 - wontfix
firefox23 --- wontfix
firefox24 --- wontfix
firefox48 --- wontfix
firefox49 --- wontfix
firefox-esr45 --- wontfix
firefox50 --- wontfix
firefox51 --- wontfix
firefox52 --- wontfix

People

(Reporter: scoobidiver, Unassigned)

Details

(Keywords: crash)

Crash Data

I'm filing a bug for this long-standing issue not actionable. It's #47 top browser crasher in 19.0.2, #21 in 20.0b5, #38 in 21.0a2, and #44 in 22.0a1. It's slightly correlated to an old version of datamngr.dll not blocklistable: 43% (111/259) vs. 2% (3439/170379) datamngr.dll 0% (1/259) vs. 0% (1/170379) 38% (99/259) vs. 2% (3095/170379) 1.0.0.1 0% (1/259) vs. 0% (4/170379) 3.0.0.4777 0% (1/259) vs. 0% (5/170379) 3.0.0.5259 3% (9/259) vs. 0% (77/170379) 3.0.0.5371 0% (0/259) vs. 0% (26/170379) 3.0.0.56544 Signature LdrShutdownThread More Reports Search UUID ac2717fa-6135-4665-8d58-fba1c2130319 Date Processed 2013-03-19 13:10:13 Uptime 1131 Last Crash 18.9 minutes before submission Install Age 1.5 weeks since version was first installed. Install Time 2013-03-09 01:17:12 Product Firefox Version 19.0.2 Build ID 20130307023931 Release Channel release OS Windows NT OS Version 6.1.7601 Service Pack 1 Build Architecture x86 Build Architecture Info GenuineIntel family 6 model 42 stepping 7 Crash Reason EXCEPTION_ACCESS_VIOLATION_EXEC Crash Address 0x661732c3 App Notes AdapterVendorID: 0x8086, AdapterDeviceID: 0x0116, AdapterSubsysID: 04d91028, AdapterDriverVersion: 8.15.10.2345 D2D? D2D+ DWrite? DWrite+ D3D10 Layers? D3D10 Layers+ Processor Notes sp-processor09.phx1.mozilla.com_28902:2008 EMCheckCompatibility True Adapter Vendor ID 0x8086 Adapter Device ID 0x0116 Total Virtual Memory 2147352576 Available Virtual Memory 814252032 System Memory Use Percentage 62 Available Page File 4099063808 Available Physical Memory 1174634496 Frame Module Signature Source 0 @0x661732c3 1 ntdll.dll LdrShutdownThread 2 ntdll.dll RtlExitUserThread 3 msvcr100.dll _endthreadex f:\dd\vctools\crt_bld\self_x86\crt\src\threadex.c:365 4 msvcr100.dll _callthreadstartex f:\dd\vctools\crt_bld\self_x86\crt\src\threadex.c:314 5 msvcr100.dll _threadstartex f:\dd\vctools\crt_bld\self_x86\crt\src\threadex.c:292 6 kernel32.dll BaseThreadInitThunk 7 ntdll.dll __RtlUserThreadStart 8 ntdll.dll _RtlUserThreadStart More reports at: https://crash-stats.mozilla.com/report/list?signature=LdrShutdownThread
It's #21 browser crasher in 20.0.1, #12 in 21.0b7, #29 in 22.0a2, and #58 in 23.0a1. It's still correlated to Bandoo's DataMngr and Search Results Toolbar: 70% (306/436) vs. 1% (1345/136061) mgrldr.dll (Search Results Toolbar) 67% (293/436) vs. 1% (1216/136061) Datamngr.dll (Search Results Toolbar and DataMngr) 8% (35/436) vs. 0% (193/136061) 5.0.0.5848 1% (3/436) vs. 0% (32/136061) 5.0.0.5867 7% (30/436) vs. 0% (192/136061) 5.0.0.6254 0% (2/436) vs. 0% (55/136061) 5.0.0.6272 0% (1/436) vs. 0% (1/136061) 5.0.0.6661 0% (1/436) vs. 0% (7/136061) 5.0.0.6764 1% (5/436) vs. 0% (26/136061) 5.0.0.6765 9% (39/436) vs. 0% (88/136061) 5.0.0.6767 0% (1/436) vs. 0% (4/136061) 5.0.0.6851 1% (5/436) vs. 0% (21/136061) 5.0.0.6907 4% (18/436) vs. 0% (52/136061) 5.0.0.6969 4% (18/436) vs. 0% (47/136061) 5.0.0.6972 3% (11/436) vs. 0% (46/136061) 5.0.0.7062 1% (3/436) vs. 0% (26/136061) 5.0.0.7066 4% (17/436) vs. 0% (41/136061) 5.0.0.7073 13% (55/436) vs. 0% (230/136061) 5.0.0.7107 3% (13/436) vs. 0% (34/136061) 5.0.0.7186 1% (3/436) vs. 0% (11/136061) 5.0.0.7189 0% (2/436) vs. 0% (2/136061) 5.0.0.7218 7% (30/436) vs. 0% (68/136061) 5.0.0.7254 0% (1/436) vs. 0% (4/136061) 5.0.0.7272 33% (142/436) vs. 1% (1835/136061) {1FD91A9C-410C-4090-BBCC-55D3450EF433} (DataMngr) 22% (95/436) vs. 1% (1660/136061) 1.0 1% (3/436) vs. 0% (23/136061) 5.0.0.6765 8% (37/436) vs. 0% (112/136061) 5.0.0.6767 0% (2/436) vs. 0% (7/136061) 5.0.0.6851 1% (5/436) vs. 0% (19/136061) 5.0.0.6907 28% (121/436) vs. 0% (602/136061) {C4A4F5A0-4B89-4392-AFAC-D58010E349AF} (DataMngr) 3% (14/436) vs. 0% (69/136061) 5.0.0.6969 3% (11/436) vs. 0% (72/136061) 5.0.0.7062 0% (2/436) vs. 0% (32/136061) 5.0.0.7066 3% (15/436) vs. 0% (47/136061) 5.0.0.7073 11% (47/436) vs. 0% (290/136061) 5.0.0.7107 0% (2/436) vs. 0% (2/136061) 5.0.0.7218 0% (0/436) vs. 0% (1/136061) 5.0.0.7220 7% (30/436) vs. 0% (86/136061) 5.0.0.7254 16% (68/436) vs. 0% (415/136061) {377e5d4d-77e5-476a-8716-7e70a9272da0} (Search-Results Toolbar 1.2.0.0) 15% (67/436) vs. 1% (1090/136061) afurladvisor@anchorfree.com (Hotspot Shield Helper) 11% (49/436) vs. 1% (863/136061) 1.0 4% (18/436) vs. 0% (227/136061) 1.1 7% (30/436) vs. 0% (104/136061) {C2C2A16E-2E64-478A-992C-82E136577FCD} (DataMngr?) 4% (17/436) vs. 0% (67/136061) 5.0.0.6972 3% (13/436) vs. 0% (37/136061) 5.0.0.7186
status-firefox20: --- → affected
status-firefox21: --- → affected
status-firefox22: --- → affected
status-firefox23: --- → affected
tracking-firefox21: --- → ?
Component: General → Extension Compatibility
Keywords: topcrash
Summary: crash in LdrShutdownThread → crash in LdrShutdownThread with Bandoo's DataMngr/Search Results Toolbar or Hotspot Shield Helper
Version: 19 Branch → Trunk
We have done some outreach to contacts at Bandoo as of yesterday, waiting to hear back.
status-firefox24: --- → affected
Bandoo is fixing on their end, so no need to track for a change on ours.
tracking-firefox21: + → -
tracking-firefox22: + → -
(In reply to Alex Keybl [:akeybl] from comment #3) > Bandoo is fixing on their end When? It's #15 top crasher in 21.0, #5 in 22.0b6, and #13 in 23.0a2.
Flags: needinfo?(jorge)
I don't think I was involved in this particular conversation, or at least I can't find it in my email archives. Bhavana?
Flags: needinfo?(jorge) → needinfo?(bbajaj)
I reached out to them for an update yesterday and have heard back. They are going to have rollout a release to fix the issue this week and will keep us posted once done.
Flags: needinfo?(bbajaj)
Micheal from Bandoo recently updated that the fix for this is up as of this morning and so we should be expecting the crash volume to go down in the next few days.
This is only going down very slowly, it's #17 on 22 release right now.
It's now #27 browser crasher in 22.0, #11 in 23.0b10, and #30 in 24.0a2.
This has been going down on all channels for a while, dropped to #38 on 23.0.1, but for now it still hold onto topcrash criteria by being #14 on 24.0b3 - let's watch it for a little bit longer and hope it drops out there as well.
Keywords: topcrash
Crash volume for signature 'LdrShutdownThread': - nightly (version 51): 0 crashes from 2016-08-01. - aurora (version 50): 5 crashes from 2016-08-01. - beta (version 49): 72 crashes from 2016-08-02. - release (version 48): 88 crashes from 2016-07-25. - esr (version 45): 136 crashes from 2016-05-02. Crash volume on the last weeks (Week N is from 08-22 to 08-28): W. N-1 W. N-2 W. N-3 - nightly 0 0 0 - aurora 1 1 0 - beta 17 17 4 - release 28 28 7 - esr 4 8 18 Affected platform: Windows Crash rank on the last 7 days: Browser Content Plugin - nightly - aurora #136 - beta #413 #1627 - release #1043 #89 - esr #969
status-firefox48: --- → affected
status-firefox49: --- → affected
status-firefox50: --- → affected
status-firefox-esr45: --- → affected
Crash volume for signature 'LdrShutdownThread': - nightly (version 52): 0 crashes from 2016-09-19. - aurora (version 51): 1 crash from 2016-09-19. - beta (version 50): 13 crashes from 2016-09-20. - release (version 49): 84 crashes from 2016-09-05. - esr (version 45): 173 crashes from 2016-06-01. Crash volume on the last weeks (Week N is from 10-03 to 10-09): W. N-1 W. N-2 - nightly 0 0 - aurora 1 0 - beta 13 0 - release 61 23 - esr 18 20 Affected platform: Windows Crash rank on the last 7 days: Browser Content Plugin - nightly - aurora #632 - beta #916 - release #1044 #5403 #129 - esr #509 #300
status-firefox51: --- → affected
Crash volume for signature 'LdrShutdownThread': - nightly (version 54): 0 crashes from 2017-01-23. - aurora (version 53): 0 crashes from 2017-01-23. - beta (version 52): 11 crashes from 2017-01-23. - release (version 51): 48 crashes from 2017-01-16. - esr (version 45): 427 crashes from 2016-08-03. Crash volume on the last weeks (Week N is from 01-30 to 02-05): W. N-1 W. N-2 W. N-3 W. N-4 W. N-5 W. N-6 W. N-7 - nightly 0 - aurora 0 - beta 5 - release 31 0 - esr 9 12 19 26 2 23 23 Affected platform: Windows Crash rank on the last 7 days: Browser Content Plugin - nightly - aurora - beta #2797 #282 - release #541 #1911 #265 - esr #568 #280
status-firefox52: --- → affected
Too late for firefox 52, mass-wontfix.
status-firefox52: affected → wontfix
With WebExtensions being the only valid way of doing extensions in Firefox 57, I don't think this bug is still relevant.
Status: NEW → RESOLVED
Closed: 8 years ago
Resolution: --- → INVALID
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