855599 - SUMO Login Issues and Password Reset Emails Not Sent

Status: RESOLVED FIXED

(support.mozilla.org :: General, defect, P1)

Description

[iamjayakumars]

User Agent: Mozilla/5.0 (Windows NT 6.2; WOW64; rv:22.0) Gecko/20130327 Firefox/22.0
Build ID: 20130327031035

Steps to reproduce:

Hi, When we try to reset the password in "Support.mozilla.org", users not receiving emails to reset the password.

https://support.mozilla.org/en-US/forums/contributors/709095


Actual results:

Reset email is not sending to the user.


Expected results:

Mozilla must send the password reset link to the user emails.

Comment 1

[Ricky Rosario [:rrosario, :r1cky]]

This issue keeps getting reported. We should spend a few hours looking at it and figuring out what's up.

Comment 2

[Ricky Rosario [:rrosario, :r1cky]]

GAH! This is caused by Bug 821043

Django's password reset form doesn't validate if the user's password is set to unusable. So basically, if we have set the user's password to be unusable they won't be able to reset it. And that's the main use case for resetting your password. oops!

I think I'll inherit and override the `django.contrib.auth.forms.PasswordResetForm` to our liking.

Comment 3

[Ricky Rosario [:rrosario, :r1cky]]

In a PR:
https://github.com/mozilla/kitsune/pull/1247

Comment 4

[Ricky Rosario [:rrosario, :r1cky]]

Landed on master:
https://github.com/mozilla/kitsune/232719c8ccaaacb4f780f411b4bcee449742d51f

Comment 5

[Ricky Rosario [:rrosario, :r1cky]]

Deployed to prod now. Hopefully, the manual password reset days are over now :)

Comment 6

[JDCrownover]

(In reply to iamjayakumars from comment #0)
> User Agent: Mozilla/5.0 (Windows NT 6.2; WOW64; rv:22.0) Gecko/20130327
> Firefox/22.0
> Build ID: 20130327031035
> 
> Steps to reproduce:
> 
> Hi, When we try to reset the password in "Support.mozilla.org", users not
> receiving emails to reset the password.
> 
> https://support.mozilla.org/en-US/forums/contributors/709095
> 
> 
> Actual results:
> 
> Reset email is not sending to the user.
> 
> 
> Expected results:
> 
> Mozilla must send the password reset link to the user emails.

THIS IS NOT FIXED DAMN IT.  I've been trying for an hour to get into Mozilla support.  Even after I get the password reset link (I _do_ get the emails), I enter a new password, twice, and it takes me to the login page, BUT I KEEP GETTING THE MESSAGE THAT THE USERNAME OR PASSWORD IS WRONG.

FIX THIS ALREADY.

(And all this because the instructions for setting up SYNC aren't working for me, either.  I can't get my recovery key from anyplace because there is not MANAGE my sync button anywhere.  And I can't START a SYNC account because the email is already in use.)

Comment 7

[Kadir Topal [:atopal]]

JDCrownover, I'm sorry to hear this. I can assure you that many, many people are using this feature all the time, so it's hard to tell what exactly is the issue in your case. Could you please give me your username on SUMO, so I can check?

Comment 8

[Moltres Rider]

this is NOT fixed!!!!!!!!!!!!!!! STILL NOTHING NO EMAIL NO NOTHING!!!!!!!!!!!!!! SAYING THAT IT IS FIXED IS *FALSE*!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Comment 9

[JDCrownover]

(In reply to moltres.facesits.justin.coolidge from comment #8)
> this is NOT fixed!!!!!!!!!!!!!!! STILL NOTHING NO EMAIL NO
> NOTHING!!!!!!!!!!!!!! SAYING THAT IT IS FIXED IS
> *FALSE*!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Worked fine for me just now.

Comment 10

[Michael Cooper [:mythmon]]

moltres, your conduct is inappropriate. This bug is about a particular, very specific issue with password reset. That problem is fixed, and it is easy to verify that this particular problem is fixed. If you have other projects, you should file a new bug instead of berating people in a bug that is over a year old.