858763 - "1 update available" for HERE Maps, click download, fails to download, returns to update available screen

Status: RESOLVED WORKSFORME

(Core Graveyard :: DOM: Apps, defect)

Description

[Tantek Çelik]

from the home screen on the B2G test device (white outside).
1. note the white circle with three lines icon in the top left with a "1" next to it, swipe down from the top of the screen
2. it says "1 update available / Tap for more info"
3. tap it
4. it says "1 update available / HERE Maps (√)" with buttons below [Later] [Download]
5. tap [Download]
6. briefly shows "Downloading updates... / 888k..." 
7. and in less than half a second it goes back to showing "1 update available" as in 2. (as in goto 2.)
repeated this several times with same result. update never completes.

Verified that device is on wifi, able to browse the web etc.

Comment 1

[Jason Smith [:jsmith]]

Works for me on 4/5 build when testing over a data connection in Mt View office.

Can I get the following info:

1. What build ID are you running?
2. What type of network are you connecting to? Wifi or Data? How strong is in the connection typically?

We've have a couple of open bugs that we run into some trouble with lame network connections, so that might be what you are hitting here. Or it's an old build with some app update issue.

Comment 2

[Tantek Çelik]

1. Boot2Gecko 1.1.0.0-prerelease
2. Wi-Fi / Connected to Mozilla Guest [here @MozSF]

network connection is fine in general - browsing the web is snappy.

Comment 3

[Jason Smith [:jsmith]]

(In reply to Tantek Çelik from comment #2)
> 1. Boot2Gecko 1.1.0.0-prerelease
> 2. Wi-Fi / Connected to Mozilla Guest [here @MozSF]
> 
> network connection is fine in general - browsing the web is snappy.

Ah. Let me a bit more specific about the build ID question:

Settings --> Device Information --> More Information --> Build Identifier

What does the above value say for "Build Identifier?"

Comment 4

[Tantek Çelik]

Build Identifier: 20130403070204

Comment 5

[Naoki Hirata :nhirata (please use needinfo instead of cc)]

It worked for me just fine using SFO wifi Mozilla Guest.  I am on 4/5 build.

Comment 6

[Tantek Çelik]

In Device information it also says: "Last Updated / 04/05/2013 1:01 PM"

Comment 7

[Jason Smith [:jsmith]]

(In reply to Tantek Çelik from comment #6)
> In Device information it also says: "Last Updated / 04/05/2013 1:01 PM"

Hmm...my guess is you are running a dogfood build and that's the latest build out right now.

At this point, I'd probably have to look at the phone directly if you are still able to reproduce.

Comment 8

[Tantek Çelik]

Yes, still able to reproduce. I can wait and see if the next system update fixes it or not.

Comment 9

[Jason Smith [:jsmith]]

(In reply to Tantek Çelik from comment #8)
> Yes, still able to reproduce. I can wait and see if the next system update
> fixes it or not.

Hmm...I got one other idea here. Could you attach a logcat? That might tell us what app error is firing.

Comment 10

[Tantek Çelik]

I updated the device today and am no longer seeing this error. Please feel free to resolve "apparently fixed" or the closest equivalent status. Thanks.

Comment 11

[Jason Smith [:jsmith]]

Sounds good. Closing as such.