863395 - [B2G][inari][comril] Unable to turn on device after powered it off nor reboot

Status: VERIFIED WORKSFORME

(Firefox OS Graveyard :: Gaia::System, defect)

Description

[Natalya Kot [:nkot]]

Description:
The user is unable to turn on device after powering it off, Firefox OS splash screen appears for a second and then screen goes black, requires to flash device to recover 

Repro Steps:
1) Updated to Inari Build ID: 20130418070206
2) Turn on device
3) Longpress the power button to bring up reboot menu
4) Select Power off
5) Longpress the power button to turn on device


Actual:
Firefox OS splash screen appears for a second and then screen goes black

Expected:
Device is turned On successfully, homescreen is launched

Environmental  Variables:
Kernel Date: Feb 21
Gecko: http://hg.mozilla.org/releases/mozilla-b2g18_v1_0_1/rev/0c76ef5f8677
Gaia: 64d5096e1746bd4b08bc1bf69844d164ac961970

Notes:
Repro frequency: 100%, 3/3 devices

Comment 1

[Natalya Kot [:nkot]]

Attachment: logcat, attempt to turn on device

Comment 2

[Naoki Hirata :nhirata (please use needinfo instead of cc)]

Attachment: logcat

Turns out that it does turn on, it has a black screen and doesn't display anything.

Comment 3

[Naoki Hirata :nhirata (please use needinfo instead of cc)]

It doesn't happen on leo w/ a leo build.

Comment 4

[Marcia Knous [:marcia]]

Using Commercial or Mozilla RIL? If Commercial RIL does it happen with Mozilla RIL as well? 

I think it might just be an issue with the Commercial RIL - doesn't seem to happen on Ikura using:

Gecko  http://hg.mozilla.org/releases/mozilla-b2g18/rev/e0bab06d5d36
Gaia   9f537aa216f3c12725c8d1c5c9603370b6bc1c46
BuildID 20130418230203
Version 18.0

Comment 5

[Lukas Blakk [:lsblakk] use ?needinfo]

From what I can tell, the inari device is for v1.0.1 ship - so bumping to tef? for now while more investigation occurs.

Comment 6

[Natalya Kot [:nkot]]

(In reply to Marcia Knous [:marcia] from comment #4)
> Using Commercial or Mozilla RIL? If Commercial RIL does it happen with
> Mozilla RIL as well? 
> 
> I think it might just be an issue with the Commercial RIL - doesn't seem to
> happen on Ikura using:
> 
> Gecko  http://hg.mozilla.org/releases/mozilla-b2g18/rev/e0bab06d5d36
> Gaia   9f537aa216f3c12725c8d1c5c9603370b6bc1c46
> BuildID 20130418230203
> Version 18.0

Marcia,
doesn't happen with Mozilla RIl, only Commercial RIL (tested on both on 4/18)

Comment 7

[Sreenidhi]

It happens to me on an Inari with the following build :

Gecko  http://hg.mozilla.org/releases/mozilla-b2g18_v1_0_1/rev/0c76ef5f8677
Gaia   64d5096e1746bd4b08bc1bf69844d164ac961970
BuildID 20130418070206
Version 18.0

I am able to turn on the phone again, I see the logo and then a blank screen. Adb shows that the device is on but the screen is completely blank, and flashing a new build on it is a failure.

Comment 8

[Naoki Hirata :nhirata (please use needinfo instead of cc)]

This blocks our testing on the inari device; if it crashes, or reboots we have to reflash the device.  Could someone in releng please take a look into this?

Comment 9

[Natalya Kot [:nkot]]

Also seen on Unagi, V1.1.0, 2013-04-19-070205 build, COM_RIL

Gecko  http://hg.mozilla.org/releases/mozilla-b2g18/rev/82fdff82a2d0
Gaia   a24cf9f35f7414402edda3aef16f1fdcea21d785

Comment 10

[Naoki Hirata :nhirata (please use needinfo instead of cc)]

Note: for Inari, black screen occurs in 3/19 build after flash.  Not sure if we want to track that separately or with this bug.

Comment 11

[Naoki Hirata :nhirata (please use needinfo instead of cc)]

I could be mistaken but I believe that the unagi should be expected as there were a lot of MMS changes and there is a mismatch of comril and gecko.

Comment 12

[Kai-Chih Hu [:khu]]

Can we reproduce this issue with Ikura device? Thanks.

Comment 13

[Daniel Coloma:dcoloma]

This is working for me on ikura with 1.0.1 build, qawanted to check if this has been fixed in 1.0.1. Please renominate if this still occurs.

Comment 14

[Tony Chung [:tchung]]

i've tried this yesterday on a 20130426 nighty build.  once you flash a nightly Inari build with commercial RIL, it only shows the FFOS splash screen and hangs there.

if i remove the system/b2g/distribution directory and reboot, the device comes up correctly.   Unfortunately, doing this step means i'm reverting back to mozilla RIL.

So the moz ril build starts up the build, but the commercial RIL leaves me stuck on splash screen.

Build tested:

Commercial RIL: ril01.00.01.019.087
Gecko  http://hg.mozilla.org/releases/mozilla-b2g18_v1_0_1/rev/54285d67454b
Gaia   c47ef39de04e634d847cc86b6acc616fabce69eb
BuildID 20130426070207
Version 18.0

Mvines or vincent, any thoughts?

Comment 15

[Michael Vines [:m1] [:evilmachines]]

You're probably suffering from the uncontrolled landing of bug 828307

Comment 16

[Michael Vines [:m1] [:evilmachines]]

Hmmm...yeah that Gecko/cRIL combo is actually really close.  Is there *any* way I can get access to your builds?  That would make debugging so much easier.

Comment 17

[Tony Chung [:tchung]]

(In reply to Michael Vines [:m1] [:evilmachines] from comment #16)
> Hmmm...yeah that Gecko/cRIL combo is actually really close.  Is there *any*
> way I can get access to your builds?  That would make debugging so much
> easier.

i've provided michael with a hamachi and inari build from today's nightly.  John O'Duinn's looking into how mozilla can share future builds with you guys.  And the public manifests already exist as needed.  Let us know anything else on how we can help you help us.   Thanks.

Comment 18

[mlevin]

(In reply to Daniel Coloma:dcoloma from comment #13)
> This is working for me on ikura with 1.0.1 build, qawanted to check if this
> has been fixed in 1.0.1. Please renominate if this still occurs.

Working fine on latest Inari v101 commercial RIL.

Going to remove keyword "qawanted".

Tested on:
Environmental  Variables:
Commercial RIL
Inari Build ID: 20130502070201
Kernel Date: Feb 21
Gecko: http://hg.mozilla.org/releases/mozilla-b2g18_v1_0_1/rev/5c1d67e0c242
Gaia: 11477c127ae9be5051e4cfbcbf3da1d4150f9967

Comment 19

[Please do not use this account; type :nhirata]

This seems to work for me now.  I am guessing that the ril's didn't match.

Gecko  http://hg.mozilla.org/releases/mozilla-b2g18_v1_0_1/rev/5c1d67e0c242
Gaia   11477c127ae9be5051e4cfbcbf3da1d4150f9967
BuildID 20130502070201
Version 18.0
Inari

Comment 20

[Naoki Hirata :nhirata (please use needinfo instead of cc)]

Seems to work correctly now in turning on.

FYI, if you are getting stuck while flashing, try flashing ics before flashing the commercial ril.   You should be able to flash the commercial ril build after.

Comment 21

[Nick Davidson]

verified that issue does not repro on:
Inari Build ID: 20130603070207
Kernel Date: Feb 21
Gecko: http://hg.mozilla.org/releases/mozilla-b2g18/rev/4785b1353fd7
Gaia: 4de4354e3a99f151a834743c7b03a041ac8db12f